Verification statuses

Cloud Manager verifies domain ownership through the customer managed (OV/EV) SSL certificate. When done, it displays one of the following status messages:

StatusDescription
Domain verification failedThe Customer managed EV/OV certificate is either missing or is detected with errors.
Follow the instructions provided in the status message to resolve the issue. When ready, you must select the Verify Again icon next to the status.
Domain verification in progressVerification is in progress.
This status is typically seen after you select the Verify Again icon next to the status. DNS verification can take a few hours to process because of DNS propagation delays.
Verified - deployment failedThe EV/OV certificate verification was successful, but the CDN deployment failed.
In such cases, contact your Adobe representative.
Domain verified & deployedThis status indicates that your custom domain name is ready to be used.
At this point, your custom domain name is ready for testing and to be pointed to the Cloud Manager domain name. See Add a custom domain name to learn more.
DeletingThe deletion of a custom domain name is in progress.
Deletion failedThe deletion of a custom domain name failed and must be retried.
See Manage custom domain names to learn more.

Domain name error

The following is a common domain name verification error and its typical resolution.

Domain not installed error

When you attempt to add a domain mapping in Cloud Manager, you may encounter the following error message:

The domain is already installed in a Fastly account. Please remove it first from there before adding to Cloud Service.

Error cause
Fastly locks a domain to the account that first registers it, and other accounts must request permission to register a subdomain. Furthermore, Fastly only lets you assign an apex domain and associated subdomains to one Fastly service and account. If you have an existing Fastly account that links the same apex and subdomains used for your AEM Cloud Service domains you see this error.

Error resolution
The error is fixed as follows:

  • Remove the apex and subdomains from the existing account before installing the domain in Cloud Manager.

  • Use this option to link the apex domain and all subdomains to the AEM as a Cloud Service Fastly account. See Working with domains in the Fastly documentation for additional details.

  • If your apex domain has multiple subdomains for AEM as a Cloud Service and non-AEM sites that need to link to different Fastly accounts, attempt to install the domain in Cloud Manager. This process helps manage subdomain connections across different Fastly accounts. If the domain installation fails, create a Customer Support ticket with Fastly so Adobe can follow up with Fastly on your behalf.

TIP
Solving domain delegation issues with Fastly typically takes 1-2 business days. For this reason, it is recommended to install the domains well before their go live date.
NOTE
Do not route the DNS of your site to AEM as a Cloud Service IPs if the domain was not installed successfully.