DocumentationAnalyticsComponents Guide

Streaming media services quality metrics

Last update: Tue Nov 11 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

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This page describes the available metrics when you enable Media Quality for a report suite. See Streaming media services quality dimensions for available dimensions.

Streaming media services quality metrics provide supplemental reporting functionality to data collection through streaming media services libraries. Use of these metrics require the Adobe Analytics for Streaming Media Add-on. Contact your Adobe Account Team for details.

When you enable Media Quality under Media reporting, the following metrics are available:

Metric name
Description
Sent with
Context data variable
XDM field
Average bitrate
A weighted average of all bitrate values for the play duration of a playback session.
Media Close
a.media.qoe.
bitrateAverage
xdm.mediaReporting.
qoeDataDetails.bitrateAverage
Bitrate change impacted streams
A boolean that triggers if the bitrate changes at least once during a playback session.
Media Close
a.media.qoe.
bitrateChange
xdm.mediaReporting.
qoeDataDetails.
hasBitrateChangeImpactedStreams
Bitrate changes
The number of times that the bitrate changed.
Media Close
a.media.qoe.
bitrateChangeCount
xdm.mediaCollection.
qoeDataDetails.
bitrateChangeCount

xdm.mediaReporting.
qoeDataDetails.
bitrateChangeCount
Buffer impacted streams
A boolean that triggers if the video enters a Buffer state at least once.
Media Close
a.media.qoe.
buffer
xdm.mediaReporting.
qoeDataDetails.
hasBufferImpactedStreams
Buffer events
The number of times that the video buffered during a playback session.
Media Close
a.media.qoe.
bufferCount
xdm.mediaReporting.
qoeDataDetails.bufferCount
Total buffer duration
The amount of time that a video spent buffering across all buffer events, in seconds.
Media Close
a.media.qoe.
bufferTime
xdm.mediaReporting.
qoeDataDetails.bufferTime
Drops before start
A boolean that triggers if a user quits before a video’s main content starts.
Media Close
a.media.qoe.
dropBeforeStart
xdm.mediaReporting.
qoeDataDetails.
isDroppedBeforeStart
Dropped frames
An integer that represents the total number of frames that were dropped during a playback session.
Media Close
a.media.qoe.
droppedFrameCount
xdm.mediaCollection.
qoeDataDetails.droppedFrames

xdm.mediaReporting.
qoeDataDetails.droppedFrames
Dropped frame impacted streams
A boolean that triggers when any frames are dropped during a playback session.
Media Close
a.media.qoe.
droppedFrames
xdm.mediaReporting.
qoeDataDetails.
hasDroppedFrameImpactedStreams
Error impacted streams
A boolean that triggers when a video experiences an error at any time during a playback session.
Media Close
a.media.qoe.
error
xdm.mediaReporting.
qoeDataDetails.
hasErrorImpactedStreams
Error events
An integer that represents the total number of errors encountered during a playback session.
Media Close
a.media.qoe.
errorCount
xdm.mediaReporting.
qoeDataDetails.errorCount
Time to start
The amount of time taken to start a video, in milliseconds. Adobe converts and stores this value in seconds.
Media Close
a.media.qoe.
timeToStart
xdm.mediaCollection.
qoeDataDetails.timeToStart

xdm.mediaReporting.
qoeDataDetails.timeToStart
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