Introduction to Custom Domain Names

Cloud Manager’s UI allows you to add a custom domain to identify your site with a unique, branded name in a self-service manner. Adobe Experience Manager as a Cloud Service is provisioned with a default domain name, ending in * This default domain name remains, even after you associate custom domain names to your website.

What are Custom Domain Names?

Each website has a unique, machine-readable, numerical address associated with it such as The Domain Name System (DNS) is what allows you to have custom, branded domains attached to websites by translating numerical addresses into memorable addresses such as

It is good practices to have a domain name for your site that is memorable for your customers and reflects your brand.

You can buy a domain name from a domain name registrar, a company or organization managing and selling domain names. Domain name registrars manage domain names on DNS servers.


Cloud Manager is not a domain name registrar and does not provide DNS services.


There are a number of limitations to using custom domain names with AEMaaCS.

  • Custom domain names are supported in Cloud Manager for both publish and preview Services for Sites programs. Custom domains on the author side are not supported.
  • Each Cloud Manager Environment can host up to a maximum of 500 custom domains per environment.
  • AEM as a Cloud Service does not support wildcard domains.
  • Before adding a custom domain name, a valid SSL certificate that contains the custom domain name must be installed for your program. Refer to Adding an SSL Certificate to learn more.
  • Domain names cannot be added to environments while there is a current running pipeline attached to those environments.
  • Only one domain name can be added at a time.
  • The same domain name cannot be used on more than one environment.


Adding a custom domain name requires interaction between the DNS service and Cloud Manager. Because of this there are a number of steps required to install, configure, and verify custom domain names. The following table gives an overview of the steps required, including what to do when common errors occur.

Step Description Responsibility Learn More
1 Add SLL certificate to Cloud Manager Customer Adding an SSL Certificate
2 Add TXT record to verify domain Customer Adding a TXT Record
3 Review Domain Verification Status Customer Checking Domain Name Status
3a If domain verification fails with the status Domain Verification Failure Customer Checking Domain Name Status
3b If domain verification fails with the status Verified, Deployment Failed, contact Adobe Adobe Customer Care Checking Domain Name Status
4 Configure DNS settings by adding DNS CNAME or APEX records that point to AEM as a Cloud Service Customer Configuring DNS Settings
5 Check DNS record status Customer Checking DNS Record Status
5a If DNS record status fails with DNS status not detected Customer Checking DNS Record Status
5b If DNS record status fails with DNS resolves incorrectly Customer Checking DNS Record Status

On this page