Checking Domain Name Status

You can determine status of your custom domain name within Cloud Manager.

  1. Log into Cloud Manager at my.cloudmanager.adobe.com and select the appropriate organization and program.

  2. Navigate to the Environments screen from the Overview page.

  3. Click on Domain Settings in the left navigation panel.

  4. Click the Status icon for the domain name.

Cloud Manager will verify domain ownership via the TXT value and displays one of the following status messages.

  • Domain Verification Failed - The TXT value is either missing or is detected with errors.

    • Follow the instructions provided to resolve the issue.
    • When ready, you must select the Verify Again icon next to the status.
  • Domain Verification In Progress - Verification is in progress.

    • This status is typically seen after you select the Verify Again icon next to the status.
  • Verified, Deployment Failed - The TXT verification was successful, but the CDN deployment failed.

    • In such cases, please contact your Adobe representative.
  • Domain Verified & Deployed - This status indicates that your custom domain name is ready to be used.

    • At this point, your custom domain name is ready for testing and to be pointed to the Cloud Manager domain name.
    • Please refer to the document Configuring DNS Settings to learn more.
  • Deleting - The deletion of a custom domain name is in progress.

  • Deletion Failed - The deletion of custom domain name failed and must be retried.

Cloud Manager will automatically trigger a TXT verification when you select Save on the verification step of the Add Custom Domain wizard. For subsequent verifications, you must actively select the verify again icon next to the status.

Domain Name Errors

This section explains errors you might see and how to resolve them.

Domain not Installed - You receive this error during domain validation of the TXT record even after you’ve checked that the record has been updated appropriately.

Error explanation - Fastly locks a domain to the initial account that registered it and no other account can register a subdomain without asking for permission. Furthermore, Fastly only allows you to assign an apex domain and associated subdomains to one Fastly service and account. If you have an existing Fastly account that links the same apex and subdomains used for your AEM Cloud Service domains you will see this error.

Error Resolution - The error is fixed as follows:

  • Remove the apex and subdomains from the existing account before installing the domain in Cloud Manager. Use this option to link the apex domain and all subdomains to the AEM as a Cloud Service Fastly account. See Working with Domains in the Fastly documentation for additional details.

  • If your apex domain has multiple subdomains for AEM as a Cloud Service and non-AEM as a Cloud Service sites that you want to link to different Fastly accounts then try to install the domain in Cloud Manager and if the domain installation fails create a Customer Support ticket with Fastly so we can followup with Fastly on you behalf.

NOTE

NOTE: Do not route the DNS of your site to AEM as a Cloud Service IP’s if the domain was not installed successfully.

Pre-existing CDN Configurations for Custom Domain Names

If you have a pre-existing CDN configuration for your custom domain names, there will be an informative message on the the Custom Domain Names and Environment pages, encouraging you to add these configurations via the UI so they are visible and configurable in Cloud Manager.

The message disappears once all pre-existing environment configurations are migrated using the UI. It may take 1-2 business days for the message to disappear.

Please refer to the document Adding a Custom Domain Name for more details.

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