验证和模拟错误 proof-simulation-errors

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• TL;DR: This page lists the errors that Adobe Journey Optimizer returns when you send proofs, preview content with test profiles, or create the simulated users of a journey simulation, with the cause and the fix of each.

Intents:

• Know what to note and whom to contact when an error persists after the listed steps

• Fix errors returned when sending a proof or previewing content with test profiles

• Fix sandbox permission errors returned for proofs and previews

• Fix errors returned when creating or editing simulated users for a journey simulation

• Recognize which error prefix belongs to proofs and previews, and which to simulated users

Glossary:

• Error code: Prefix, error number, and HTTP status, for example CJMPTS-1004-400 (product-specific)
• CJMPTS: Error prefix for proofs and previews (product-specific)
• AJOTDS: Error prefix for simulated users (product-specific)
• CJMSAS: Error prefix listed on the page; its documented error (CJMSAS-000002-429) concerns the request limit of the service (product-specific)
• Test profile: Profile flagged as a test profile; proofs and previews use test profiles only (product-specific)
• Simulated user: User created to run a journey simulation, identified by an identity namespace and an identity value (product-specific)

Guardrails:

• A proof can have up to ten recipients (hard limit). Errors CJMPTS-1021-400 and CJMPTS-1022-500 are returned when the number of recipient emails is exceeded.
• Proofs and previews use test profiles only (CJMPTS-1004-400).
• A request takes at least one simulated user (AJOTDS-000014-400), and no more than the maximum shown in the message (AJOTDS-000013-400).
• There is a maximum number of simulated users, given in the message of AJOTDS-000037-400.
• A simulated user needs an identity namespace and an identity value.
• Some fields cannot be modified after the simulated user is created (AJOTDS-000010-400): create a new simulated user instead.
• Only profile attributes can be used for simulated users; select attributes from the profile schema (AJOTDS-000025-400).
• The attributes of a simulated user must match the profile schema.

Prerequisites and permissions:

• The sandbox you are working in must be assigned to your role.
• Sandbox permissions, each granted by your administrator through your role: the Write permission (CJMPTS-1028-403), the Read permission (CJMPTS-1029-403), the Read and Delete permissions (CJMPTS-1042-403), or the permission needed for the action (CJMPTS-1036-401, CJMPTS-2101-403, CJMPTS-2103-401). Each error is returned when your user lacks the permission on the sandbox.

Applicability:

• Proof and preview errors (CJMPTS): apply when you send a proof or preview content with test profiles.
• Simulated user errors (AJOTDS, CJMSAS): apply when you create or edit simulated users to run a journey simulation.

Terminology:

• Canonical name: Proof and simulation errors — variants: proof errors, preview errors, simulated user errors
• Do not confuse: CJMPTS (proofs and previews) ≠ AJOTDS (simulated users)

FAQ:

• Q: What do I do if the error persists after the listed steps? — Note the error code, the message, the request ID, and the campaign, journey, or activity concerned, and keep the logs or screenshots. For a permission or access error, contact your administrator; otherwise contact Adobe Support with these details. For all the support options, see the Getting support section of the error codes reference.

• Q: How is an error code structured on this page? — It is a prefix (CJMPTS for proofs and previews, AJOTDS for simulated users, CJMSAS), an error number, and an HTTP status. For the other error code prefixes, see the error codes reference.

• Q: Why does my proof fail with a recipients error? — CJMPTS-1021-400 or CJMPTS-1022-500: a proof can have up to ten recipients. Remove recipients, then send the proof again.

• Q: Why does my proof or preview fail with a syntax error? — CJMPTS-1300-400: a personalization expression has a syntax error. Open the alerts to find the expression, then fix it in the personalization editor.

• Q: Why is only test profiles allowed? — CJMPTS-1004-400: proofs and previews use test profiles only. Select profiles that are flagged as test profiles.

• Q: What do I do on a permission error on a sandbox? — Check that the sandbox you are working in is assigned to your role, then ask your administrator to grant the permission through your role: Write (CJMPTS-1028-403), Read (CJMPTS-1029-403), Read and Delete (CJMPTS-1042-403), or the permission needed (CJMPTS-1036-401, CJMPTS-2101-403, CJMPTS-2103-401).

• Q: Why can I not create a simulated user? — Possible causes: a simulated user already exists with the combination of identity namespace and identity value (AJOTDS-000001-409), the identity namespace is missing (AJOTDS-000035-400), the identity value is missing (AJOTDS-000036-400), the identity value could not be read from the field named in the message (AJOTDS-000007-400, enter the identity namespace and identity value correctly), the attributes do not match the schema (AJOTDS-000009-400, AJOTDS-000011-400, AJOTDS-000022-400, correct the attributes, then save the user again), or the maximum number of simulated users is reached (AJOTDS-000037-400, delete the simulated users you do not need, then create the new one).

• Q: What do I do when a simulated user was modified by another operation? — For AJOTDS-000002-409 (the resource was modified by another operation) and AJOTDS-000001-412 (“Something went wrong”), refresh the page, then make your change again. For AJOTDS-000007-500 (“Something went wrong”), refresh the page, then try again.

Troubleshooting:

• CJMPTS-1023-500 — The message says the proof job could not continue because of a missing IMS user token. Log out and log in again, then send the proof again.
• CJMPTS-1503-400 — “Message publishing is in progress.” The message is still being published. Wait until the publication completes, then send the proof again.
• CJMPTS-1504-400 — “Errors during message publication.” Fix the errors reported on the message, then try again.
• AJOTDS-000001-404 — No simulated user exists with the ID in the message. Check the ID against the simulated users in Browse inventory, or create the simulated user.
• AJOTDS-000002-404 — No simulated user exists with the namespace and identity value in the message. Check them against the simulated users in Browse inventory, or create the simulated user.
• AJOTDS-000015-400 — The audience ID is missing. Select the audience for the simulated user.
• AJOTDS-000016-400 — The audience type is missing. Select the audience type for the simulated user.
• AJOTDS-000019-400 — The same audience is listed more than once. Remove the duplicate entries so each audience appears once.
• CJMSAS-000002-429 — “You have reached the request limit for this service. Wait a few moments, then try again. If this continues, reduce how frequently you send requests or contact Adobe Customer Care.” Wait a few moments, then try again; if it continues, reduce how frequently you send requests.

Related pages:

• Proofs: Send proofs using test profile data (content-management/proofs.md)
• Preview and test: Get started with preview and test (content-management/preview-test.md)
• Journey simulation overview: Get started with journey simulation (building-journeys/simulate-journey-gs.md)
• Simulated users: Create and manage simulated users (building-journeys/simulate-journey.md)
• Other error code prefixes: Error codes reference (building-journeys/error-codes-reference.md)
• Support options when an error persists: Getting support (building-journeys/error-codes-reference.md)
• Contacting Adobe Support: Support ticket guidelines (start/user-interface.md)