3.3.1 Getting Started with push notifications

In order to use push notifications with Adobe Journey Optimizer, there are a number of settings to check and know about.

Here are all the settings to verify:

Let’s review these one by one.

Login to Adobe Journey Optimizer by going to Adobe Experience Cloud. Click Journey Optimizer.

You’ll be redirected to the Home view in Journey Optimizer. First, make sure you’re using the correct sandbox. The sandbox to use is called --aepSandboxName--. You’ll then be in the Home view of your sandbox --aepSandboxName--.

3.3.1.1 Push dataset

Adobe Journey Optimizer uses datasets to store things like the push tokens from mobile devices or interactions with push messages (such as: message sent, message opened, etc) in a dataset in Adobe Journey Optimizer.

You can find these datasets by going to Datasets in the menu on the left side of your screen. To show system datasets, click the Enable filters icon.

Enable the option for System and search for AJO. You’ll then see the datasets used for push notifications.

3.3.1.2 Datastream for Mobile

Go to https://experience.adobe.com/#/data-collection/.

In the left menu, go to Datastreams and search for your datastream that you created in Getting Started, which is named --aepUserLdap-- - One Adobe Datastream (Mobile). Click to open it.

Click Edit on the Adobe Experience Platform service.

You’ll then see the datastream settings that were defined, and into which datasets events and profile attributes will be stored.

You should also enable the following options if they aren’t enabled yet:

Click Save.

3.3.1.3 Review your Data Collection property for Mobile

Go to https://experience.adobe.com/#/data-collection/, to Tags. As part of the Getting Started module, Data Collection Tags properties were created.

You’ve been using these Data Collection Tags properties already as part of previous modules.

Click to open the Data Collection property for mobile.

In your Data Collection property, go to Extensions. You’ll then see the various extensions that are needed for the mobile app. Click to select the extension Adobe Experience Platform Edge Network and then select Configure.

You’ll then see that your datastream for mobile is linked here. Next, click Cancel to go back to the extensions overview.

You’ll then be back back here. You’ll see the extension for AEP Assurance. AEP Assurance helps you inspect, proof, simulate, and validate how you collect data or serve experiences in your mobile app. You can read more about AEP Assurance here: https://experienceleague.adobe.com/en/docs/experience-platform/assurance/home.

Next, click Configure to open the extension Adobe Journey Optimizer. This extension enables push notifications and measurement for Adobe Journey Optimizer.

You’ll then see that this is where the dataset for tracking push events is linked. There’s no need to make any changes to your Data Collection property. Click Cancel to go back to the previous screen.

3.3.1.4 Review your App Surface setup

Go to https://experience.adobe.com/#/data-collection/. In the left menu, go to App Surfaces and open the App Surface for DX Demo App APNS.

You’ll then see the configured App Surface for iOS and Android.

3.3.1.5 Test push notification setup using AEP Assurance.

You already installed the DX Demo mobile application as part of the Getting Started module. Once the app is installed, you’ll find it on your device’s home screen. Click the icon to open the app.

After logging in, you’ll see a notification requesting your permission to send notifications. We’ll send notifications as part of the tutorial, so click Allow.

You’ll then see the app’s homepage. Go to Settings.

In settings, you’ll see that currently a Public Project is loaded in the app. Click Custom Project.

You can now load a custom project. Click the QR code to easily load your project.

After going through the Getting Started section, you had this result. Click to open the Mobile Retail project that was created for you.

In case you had accidentally closed your browser window, or for future demo or enablement sessions, you can also access your website project by going to https://dsn.adobe.com/projects. After logging in with your Adobe ID, you’ll see this. Click your mobile app project to open it.

Next, click Run.

You’ll then see this popup, which contains a QR code. Scan this QR-code from within the mobile app.

You’ll then see your project ID show in the app, after which you can click Switch.

Your app is now ready to be used.

You now need to scan a QR code to connect your mobile device to your Assurance session.

To start an AEP Assurance session, Go to https://experience.adobe.com/#/data-collection/. Click Assurance in the left menu. Then, click Create Session.

Select Deep link connect and then click Start.

Fill out the values:

Click Next.

You’ll then see a QR code on your screen, which you should scan with your iOS device.

On your mobile device, open the camera app and scan the QR code that is displayed by Assurance.

You’ll then see a popup screen, asking you to enter the PIN-code. Copy the PIN-code from your AEP Assurance screen and click Connect.

You’ll then see this.

In Assurance, you’ll now see that a client device is connected to the Assurance session. Next, click Configure.

Scroll down to Push Debug. Click the + icon and then click Save.

Go to Push Debug. You should see this.

Some explanation:

To test your Push configuration setup, go to Send Test Push Setup button. Click Send Test Push Notification

You need to make sure that the DX Demo app isn’t open at the time of clicking the Send Push Notification button. If the app is open, the push notification might be received in the background and wouldn’t be visible.

You’ll then see a push notification like this one appear on your mobile device.

If you’ve received the push notification, that means that your setup is correct and working fine and you can now create a real journey that will result in sending a push message from Journey Optimizer.

Next Steps

Go to 3.3.2 Configure a journey with push messages

Go back to Adobe Journey Optimizer: Push and In-app Messages

Go back to All modules