Prerequisites

Your organization must be provisioned and permission granted for Customer Journey Analytics. You must have administrator access to Customer Journey Analytics.

Learning objectives

In this lesson, you will:

  • Create a connection to define the datasets from Experience Platform you want to use in Customer Journey Analytics.
  • Create a data view to prepare the data from the datasets for your reporting and analysis
  • Create a project to build reports and visualizations so you can analyze the data from your mobile app.

The sequence is intentional. Connections use datasets, and data views use connections.

Create a connection

A connection in Customer Journey Analytics defines the datasets (and the data within these datasets) from Experience Platform that you want to use for reporting and analysis.

  1. Navigate to the Customer Journey Analytics interface using the Apps Apps menu in the top right.

  2. Select Connections from the top menu bar.

  3. Ensure you select the List tab in the Connections interface. You see a list of existing connections.

  4. Select Create new connection.

  5. In the Connections > Untitled connection screen, in Connection settings

    1. Enter a Connection name, for example Luma App - AEP Mobile SDK Tutorial Connection.

    2. Enter a Connection description, for example Connection for the Luma app used in the AEP Mobile SDK tutorial.

      In Data settings:

    3. Select the sandbox that you have used to collect your mobile app data, for example Mobile and Web SDK Courses.

    4. Select less than 1 million from the Average number of daily events.

    5. Select Add datasets to select the datasets from Experience Platform you want to use in Customer Journey Analytics.

      CJA Connections 1

    6. In the Add datasets wizard, Select datasets step,

      1. Select the following datasets:

        • Luma Mobile App Event Dataset, the dataset you created as part of the Create a dataset section in the Experience Platform lesson.
        • ODE DecisionEvents - sandbox name decisioning
        • AJO Push Tracking Event Datasets
      2. Select Next.

        CJA Connections 2

    7. In the Add datasets wizard, Datasets settings step, you need to define the details for each of the event datasets.

      1. See the following tables for the proper setup:

        Dataset
        Person ID
        Timestamp
        Data source type ③
        Import all new data ④
        Backfill all existing data ⑤
        Luma Mobile App Event Dataset
        identityMap
        timestamp
        Mobile App Data
        enable
        enable
        ODE DecisionEvents - sandbox name decisioning
        identityMap
        timestamp
        Mobile App Data
        enable
        enable
        AJO Push Tracking Experience Event Dataset
        identityMap
        timestamp
        Mobile App Data
        enable
        enable
      2. Select Add datasets.

        CJA Connections 3

  6. Back in the Connections > Luma App - AEP Mobile SDK Tutorial Connection, select Save to save your connection.

    CJA Connections 4

You have now defined your connection and Customer Journey Analytics adds the data from the datasets to its own internal database. This data collection can take some time, depending on the amount of data. For your tutorial app, anticipate a couple of hours for the data to appear in Customer Journey Analytics.

To view the status of your connection:

  1. Select Connections in the main interface of Customer Journey Analytics.
  2. Select the name of your connection, for example Luma App - AEP Mobile SDK Tutorial Connection.

In the Connections > Luma App - AEP Mobile SDK Tutorial Connection, you see:

  1. Information on total records added, records skipped, and records deleted. Ensure you select All datasets and select an appropriate time period to view details about your connection. You can use Calendar to open a dialog to select the time period.

  2. Information for individual datasets on records added, records skipped, records deleted, and more.

    CJA Connections 6