Export message content message-export
Message Export lets you transfer sent email and SMS message content from Journey Optimizer to your own storage via Adobe Experience Platform destinations, which enable you to deliver data out of Experience Platform into external endpoints. Learn more
With this feature, the content of email and SMS messages sent via Journey Optimizer which have been marked for export are written to the Experience Platform AJO Message Export Dataset. Learn more about datasets
Records are then retained in the dataset for seven calendar days from ingestion, during which you can export them out to the external system of your choice.
Guardrails
- This feature only supports the Email and SMS channels.
- Records in the AJO Message Export Dataset are retained for seven calendar days from ingestion.
- Backfill is not supported for messages sent before enabling Message Export as described below.
Enable Message Export enable-message-export
The onboarding process for the Message Export feature consists of two steps:
- Set up the export dataflow in Experience Platform;
- Enable Message Export at the channel configuration in Journey Optimizer.
Set up the export dataflow set-up-export-dataflow
Before being able to export your data, you must set up the export process by defining the Experience Platform destination and the dataset that will be used. Follow the steps below.
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Choose an Experience Platform destination type. A list of available destination platforms that are ready to receive data is available on this page.
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In Experience Platform, configure your destination by defining credentials, bucket/container, path prefix, and security options. Learn how
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Create a dataset export flow using the following data:
- Source dataset: select AJO Message Export Dataset.
- File format: select JSON or Parquet (choose one based on downstream tools).
- Schedule: ensure it runs within the 7-day retention window.
Enable Message Export in the channel configuration config-message-export
To apply Message Export to your campaigns and journeys, you must enable the dedicated option at the channel configuration level. Follow the steps below.
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In Journey Optimizer, edit or create the desired Email or SMS channel configuration.
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Select the Enable Message Export option.
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Save your changes and submit your channel configuration.
Once you have sent messages via campaigns or journeys using this channel configuration, email and SMS messages are written to the AJO Message Export Dataset. You can then access the records in the dataset and export them to your selected storage destination based on the export dataflow that you defined.
Access exported message data access-exported-data
After messages have been sent using a channel configuration with Message Export enabled, you can access and review the exported data in the AJO Message Export Dataset.
To view the exported message data:
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In Journey Optimizer, navigate to Data management > Datasets in the left navigation. Learn more about datasets
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Make sure you are displaying system-generated datasets.
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Select the AJO Message Export Dataset from the list.
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On the dataset details page, click Preview dataset to view the most recent records.
The dataset contains comprehensive information for each message sent via the channel configuration with Message Export enabled, including: subject line, message body, recipient email address or phone number, sender address or phone number, date and time sent, personalization data, and more.
All records in the dataset are retained for seven calendar days from ingestion. During this retention period, you can access the data for compliance audits, legal inquiries, or export it to your own storage system via the configured Experience Platform destination.