Journey Optimizer Tutorials
Journey Optimizer enables companies to create cohesive, contextual, and personalized customer experiences. It seamlessly guides customers through their entire journey with the brand, from the initial point of contact to the moment they leave the site, ensuring a connected and satisfying experience at every touchpoint.
This user guide contains videos and tutorials on features and capabilities of Adobe Journey Optimizer. Practice what you have learned by taking the Journey Optimizer Challenges.
Latest Experience League Live events
Expand your mobile reach with RCS and WhatsApp in Journey Optimizer (September 30th 2025)
IN this show Travis Jordan and Nikhil Sharma demonstrate how Adobe Journey Optimizer has recently expanded mobile engagement with powerful new channel additions and functionality, including WhatsApp, RCS, and Custom SMS Provider.
In this session, Jyothitha Chandran, Chris Ivory, and Kaitlin White showcased how Adobe Journey Optimizer (AJO) integrates seamlessly with Adobe Experience Manager (AEM) Sites Content Fragments and AEM Assets Dynamic Media to deliver scalable, real-time personalization across every channel.
Master Frequency Capping & Conflict Prioritization (June 18, 2025)
In this session, Adobe experts Ariel Sultan and Aaron Forrest dove into new features in Adobe Journey Optimizer to help you govern and prioritize customer messages with precision. They showed how to reduce messaging fatigue, resolve conflicts, and deliver impactful experiences that resonate.
Staff picks
Key capabilities and the user interface
Understand the Journey Optimizer's key capabilities and personas. Learn how to navigate the user interface.
Introduction to building a journey
Understand the basics of building a journey in the journey canvas.
Create an audience using the rule builder
Understand how Journey Optimizer (AJO) uses rules to generate audience and learn how to use attributes, events, and existing audiences to create an audience.
Create Content Using AI Assistant for Content Generation
Learn how to use AI Assistant for content generation to generate proactive content variation suggestions for both text and images.
Decisioning end-to-end walkthrough
End-to-end walkthrough of Decisioning in Journey Optimizer
Configure content experiments for in-app messages
Learn how to configure and analyze content experiments to A/B test in-app messages.