Requirements for the Adobe Visitor ID Service requirements-for-the-experience-cloud-id-service

Last update: May 22, 2026

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Review this section to make sure you’re using the right solutions, services, and code versions required by the Visitor ID Service.

Requirements Ensure Implementation Success and Support section-15e54a9e9ad2443cb9dc950b4a78f1f1

A successful, supported implementation meets (or exceeds) the code requirements and follows the instructions as they appear in the Adobe help. An unsupported implementation will yield unexpected results and prevent Customer Care and our engineering teams from assisting with efforts to troubleshoot or resolve your issues with the Visitor ID Service.

Standard implementations

See tags in Adobe Experience Platform Data Collection for your standard implementation.

Non-standard implementations

For non-standard, or manual implementations, you must set up the Visitor ID Service as described by the procedures this guide. As with the standard implementation guidelines above, improper code placement and loading will create an unsupported implementation.

CX Enterprise Requirements: IMS org ID section-a02f537129a64ffbb690d5738d360c26

To use the Visitor ID Service, your company must be enabled for CX Enterprise and have an IMS org ID. Check the following list if you’re unsure of your company’s CX Enterprise status and need to find your IMS org ID.

IMPORTANT

The IMS org ID is case sensitive and must be used exactly as provided.

CX Enterprise Status

Description

Enabled

If your company is enabled for CX Enterprise but you do not have your IMS org ID, see Organizational IDs (scroll down to the section Find your Organization ID).

Not sure

If you don't know your company's CX Enterprise status, ask whoever manages your Adobe account if members of your company can log in at marketing.adobe.com using an Adobe ID. If you can, then you're enabled and an administrator can view your IMS org ID. To find the IMS org ID, see the "Administration Page" section in CX Enterprise Administration.

Not enabled

If your company is not enabled for CX Enterprise, see Core Services - Enabling Your Solutions to get started.

Analytics Requirements: Regional Data Collection (RDC) section-7d04bb013bc84a25bae3b148bc0ca25f

All tracking servers have been converted to RDC, so there is no need to change the Analytics tracking server. More info…

Code Libraries and Version Requirements section-ad7542a4317d430fa79fc6b095beb84d

The following sections list the minimum code versions that are required to use the Visitor ID Service.

TIP

We recommend that you use the latest code versions rather than the required minimums.

JavaScript

CX Enterprise Solution

Code Library

Version Requirements

Visitor ID Service

VisitorAPI.js

2.0 or higher

Analytics

AppMeasurement.js

See AppMeasurement for JavaScript.

1.6.4 or higher.

s_code.js

H.27

Note: Analytics s_code version H.27 is no longer supported with the release of the Visitor ID Service version 1.6.0. Upgrade your code to the latest version of AppMeasurement.

Video Heartbeat

See Video Heartbeat 2.x for JavaScript.

2.0

Audience Manager

dil.js

See Data Integration Library (DIL).

5.0

Target

mbox.js

See mbox Code.

at.js

See at.js Implementation.

0.9.1

SDK Requirements for Android and iOS section-73b2446fba8e463888642c7d7dfd94f1

At a minimum, the Visitor ID Service requires the SDK versions listed below.

Android: 4.11.0
iOS: 4.11.0

TIP

We recommend that you use the latest code versions rather than the required minimums.

Your SDK code must be enabled for the Visitor ID Service. Enable and download the latest SDK code for each app from your Adobe Mobile Services account. See also:

recommendation-more-help

id-service-help