License usage and capacities

In Adobe Experience Platform, capacities let you know if your organization has exceeded any of your guardrails and gives you information on how to fix these issues.

For more information about guardrails in Experience Platform, please read the Real-Time CDP guardrails overview.

Capacity behavior behavior

Currently, Capacity supports the following services:

Within these services, the following guardrails are tracked:

The audience capacity is at a sandbox level. This means that, for every sandbox you have in your organization, you can have 500 streaming audiences, of which 150 of those can be edge audiences.

The streaming throughput capacity is at an organization level and can be distributed to your individual sandboxes. For example, with the 1500 rps for streaming ingestion throughput, you can set your production sandbox to be at 1300 rps and your development sandbox to be at 200 rps.

Experience Platform calculates the sandbox’s throughput in 15 minute rolling intervals. This throughput is measured in real-time, with the data refreshing every 60 seconds.

If your usage reaches 80% and 90% of your licensed capacity, Experience Platform will issue an alert, notifying that you are reaching the maximum of your specified capacity. You can modify the settings to customize the capacity percentage to receive the alert or remove the alert entirely.

If your usage goes above 100% of your licensed capacity, you will be considered in breach of your capacity. If you’re in breach of your capacity, the following limitations will be applied:

Access access

To access the Capacity overview, select License usage followed by Capacity.

The Capacity overview page is displayed, showing information including a history of alerts as well as details of your organization’s capacities.

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Alert history alert-history

The Alert history section displays a list of the most recent capacity breaches within your organization.

To view a full history of the alerts for your organization, select the , followed by View all.

Streaming capacities streaming-capacities

The Streaming capacities section outlines information about your organization’s streaming capacities. Specifically, this section displays capacity information about streaming throughput and streaming audiences. You can filter this information on a per sandbox basis and change the lookback period.

Streaming throughput streaming-throughput

The Streaming throughput section displays information about the streaming throughput within your organization’s sandboxes. The streaming throughput value measures the combined peak inbound events per second for streaming ingestion into Profile.

You can select the individual sandbox to see a more detailed view of the sandbox’s streaming throughput.

The Streaming throughput details page is displayed. You can see a graph that displays the request throughput compared to the capacity limit, a list of the sandboxes and their throughputs, as well as a button to allocate your organization’s capacities.

To update the organization’s streaming throughput capacities, select Allocate capacities.

The allocation page appears. On this page, you can set your capacities for your different sandboxes. The sum of all the capacities must equal to the organization’s capacity total.

After updating the capacity allocations, select Save to finish the updates. Please note, it may take up to 10 minutes for the changes to be reflected on your organization.

Streaming audience count streaming-audience-count

The Streaming audience count section displays the number of streaming audiences within the sandbox as well as the maximum number of streaming audiences allowed within the sandbox.

Edge capacities edge-capacities

The Edge capacities section outlines information about your organization’s edge capacities. Specifically, this section displays capacity information about edge segmentation throughput and edge audiences. You can change the lookback period for the organization’s edge capacities.

Edge segmentation throughput edge-streaming-throughput

The Edge segmentation throughput section displays information about the edge segmentation throughput within your organization and organization’s sandboxes. The edge segmentation throughput value measures the combined peak inbound events per second for edge ingestion into Profile.

You can select the organization to see a more detailed view of the organization’s edge segmentation throughput.

The Edge Segmentation Throughput page is displayed. You can see a graph that displays the request throughput compared to the capacity limit. Within this page, you can adjust the lookback period for the displayed graph.

Edge audience count edge-audience-count

The Edge audience count section displays the number of edge audiences within each sandbox as well as the maximum number of edge audiences allowed within the sandbox.

Streaming throughput best practices streaming-throughput-suggestions

You can resolve your throughput violations by adopting one of the following recommendations:

Additionally, you can look at your dataflows and see if you can optimize your data strategy.

Edge segmentation throughput best practices edge-best-practices

You can resolve your edge segmentation throughput violations by adopting one of the following recommendations:

Growth credits dashboard

The Growth credits dashboard gives you a single place to view your credit balance, plan capacity, and monitor usage across Experience Platform. You can use it to:

Access requirements

Access to the Growth credits dashboard is controlled through role-based access control. You must have the Platform Administrator role, or an equivalent administrator role, to:

Your sandbox-level views are limited to the sandboxes you have permission to access.

Access the Capacity overview

To access the Capacity overview, select License usage and then select the Capacity tab.

As a Platform Administrator, you can review current allocations and schedule capacity changes for upcoming demand.

Select Manage capacity under Streaming or Edge.

The table shows the Current Capacity allocation for each sandbox. Use the up/down arrows or enter the New Capacity allocations as required.

Understand your credit utilization

Use the Growth credits dashboard to see how your credits are being used and identify available headroom or potential overages.

Review your credit summary

Select a sandbox, then select View credit details.

The credit summary shows your current credit position for your organization:

Credits available = Licensed credits − Credits used − credits reserved

You can view Licensed, Consumed, Reserved, and Available credits by service type Streaming, Edge, and Batch.

For Batch, the system automatically calculates and reserves credits based on projected monthly usage. You don’t need to create reservations manually.

If Credits available is negative, your consumed and reserved credits exceed your licensed credits.

The impact depends on the service type:

Understand which services consume credits

The following table shows how each service uses credits and when additional credits are consumed.

Credit usage alerts

Use credit usage alerts to monitor credit consumption and identify potential overages before they affect your business operations or result in unexpected charges.

Credit usage alerts help administrators track organization-level credit usage and take action as consumption approaches licensed limits.

The following credit usage alerts are available at the organization level:

Plan and schedule streaming and edge capacity

For Streaming and Edge, schedule additional capacity when you expect demand to exceed your current capacity. The self-service workflow lets you specify when you need the capacity, review its credit impact, and allocate it across sandboxes.

Determine your capacity needs

Before creating a schedule:

Create a streaming or edge capacity schedule

Navigate to the Capacity tab and select Manage capacity under Streaming or Edge.

Next, select Schedule allocation and specify the target capacity and schedule:

Review the automatically calculated credit impact, including:

If you have multiple sandboxes, configure the capacity distribution across them. Then select Save and Confirm.

After you confirm the schedule, the schedule appears in the relevant capacity section.

Cancel a capacity schedule

To cancel a schedule, navigate to the Capacity tab and select View schedule.

Select Delete, the confirm the cancellation.

Video overview video

The following video provides an overview of Capacity.

Frequently asked questions faq

The following section outlines frequently asked questions about the capabilities of Capacity.

Can I have a maximum combined throughput limit that sums up to less than my target maximum?

What happens if I exceed my maximum capacities?

Why should I adhere to my maximum capacities?

What are best practices to manage streaming ingestion throughput?

Can I have more than one active schedule?

What happens if I need to update the default allocation while there is an active schedule?

Will Growth credits expire after the contract period?

What enforcement applies for Streaming capacity?

Can a scheduled capacity change span across contract periods?

What happens when the schedule ends?

How are credits reserved and released for scheduled capacity?

What permission is required to create or edit a capacity schedule?