Content Hub frequently asked questions content-hub-frequently-asked-questions
What is Content Hub? what-is-content-hub
Content Hub is a feature of Adobe Experience Manager Assets as a Cloud Service.
Content Hub enables broader teams to easily discover relevant, approved assets through an intuitive portal and quickly adapt them to their needs. In addition, Content Hub provides an ingestion mechanism that allows those users to easily self–serve as they upload assets into the DAM. This directly accommodates the need organizations have for higher content creation velocity, while preserving brand consistency and compliance with appropriate safeguards.
Why cannot I enable Content Hub on my Cloud Manager program/environment? cannot-enable-content-hub
Content Hub is at this point is only available on AEM Cloud Manager Production programs, which include an Assets license (Assets Cloud Service, Assets Ultimate, Assets Prime). When you click Content Hub to enable it, it is deployed and associated with the author production environment of AEM in that program. See Deploy Content Hub for details and prerequisites.
I enabled Content Hub on my production program/environment, can I disable it? can-i-disable-content-hub
Enabling Content Hub on a production program deploys it a part of production infrastructure. AEM Cloud Manager does not allow for removing or disabling production infrastructure to minimize risk to production usage by human errors.
If you do not want to provide Content Hub to your users once it is deployed, do not assign any users to the Content Hub product profile in Admin Console. See Deploy Content Hub for details.
How can I evaluate Content Hub in my organization given it is only available for production programs / production authoring environments? how-can-i-evaluate-content-hub
Content Hub is a feature that Adobe provides and maintains and it does not have any custom code that would require typical validation via dev/stage/production. Additionally, access to the feature for users is fully controlled by the administrator, so you can evaluate it without exposing it to all users.
It is possible to evaluate Content Hub without impacting your users/production content managed in AEM as a Cloud Service Assets. An evaluation procedure could look like this:
- Enable Content Hub on production environment (Cloud Manager program)
- Add an AEM Administrator user from the production author to Content Hub product profile.
- AEM Administrator configures Content Hub
- AEM Administrator or an AEM User on AEM production author approves a number of assets for Content Hub; if you do not want to change any production content in DAM, you might want to create a separate evaluation folder in the AEM author instance, and upload/tag or copy some assets from DAM into it.
- Admin Console administrator adds a few selected users to the Content Hub product profile, so that they can start evaluation.
- After the evaluation is completed, AEM Users in author instance can remove approval from test assets, approve production assets for Content Hub, and then Admin Console administrator can add all users who need access to Content Hub and approved content. Congratulations, your Content Hub is live now.
There is an early access program to Content Hub on Sandbox programs and their author production environments. For more information, see Introduction to Sandbox Programs. To learn more about the early access program, reach out to your Adobe account team.
Content Hub is not yet available for non-production environments (stage & dev). Expected availability for stage/dev environments for Assets Ultimate is March 2025.
Why do not I see any assets after logging on to Content Hub? no-assets-in-content-hub
The assets marked as approved in Assets as a Cloud Service are automatically available in Content Hub. If you cannot see any assets after logging on to Content Hub, approve assets using the AEM as a Cloud Service author environment to make them available in Content Hub. For more information, see Approve assets for Content Hub.
Why do not I see my assets that I either upload directly using Content Hub or import them from Dropbox or OneDrive accounts using Content Hub? no-assets-uploaded-from-content-hub
The display of assets uploaded using Content Hub depends on if you have enabled the Auto-approval toggle available on the Configuration user interface:
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If the Auto-approval toggle is enabled, the assets that you upload using Content Hub are automatically available.
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If the Auto-approval toggle is disabled, the assets that you upload using Content Hub do not display automatically. The assets are available in the
hydrated-assetsfolder of your Assets as a Cloud Service environment. Navigate to the folder and bulk edit the status of those assets toApprovedfor those assets to display in Content Hub.
How to quickly find assets uploaded using Content Hub on AEM as a Cloud Service environment? find-uploaded-assets-on-aem-cloud
You can quickly find assets uploaded using Content Hub on AEM as a Cloud Service environment by:
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Navigating to the
hydrated-assetsfolder. -
Clicking Filters and setting No Status in the Asset Status field.
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Sorting assets using the Modified Date field.
Why do not I see the Edit using Adobe Express option on my asset card to be able to remix assets to create new variations? edit-using-express-not-available
To view the Edit using Adobe Express option on the asset card, the user must have Adobe Express Enterprise or Teams entitlement (see plans) in addition to privileges for Content Hub users with rights to remix assets to new variations.
There are a few configurations of how users are assigned to Content Hub & Adobe Express:
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The organization has Assets Ultimate or Assets Prime license, and the user is assigned to one of the Experience Manager profiles in Admin console that include Adobe Express entitlement (Collaborator or Power user). The integration works without any additional configuration.
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Adobe Express is deployed in the same Adobe Admin Console as Experience Manager Assets with Content Hub. The integration works without any additional configuration.
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Adobe Express is deployed in a different Adobe Admin Console than Experience Manager Assets with Content Hub. In this case, the Assets administrator can configure the integration (see documentation) for the integration to work.
note note NOTE The user assigned to Express and Assets product profiles in two Admin Consoles needs to have the same email address and use a business Enterprise or School account, and not the Personal one. The ideal configuration is to have both Admin Consoles set up as Federated ID with trust relationship set up between them, so that the user has a seamless single sign-on experience. Some of the Express plans (for example, Express Teams) does not support Federated ID / single sign-on.
In addition to the right product entitlements, Adobe Express integration in Content Hub requires that the assigned user has at least Can Edit permissions on the Assets author environment powering Content Hub, on at least the [#UICONTROL /content/dam/hydrated-assets/] folder hierarchy, where Content Hub users can save content that they created using Express. See Permissions Management in the Admin view (Touch UI) or a simplified permissions management in Assets view.
Can I setup Content Hub so that my organization’s brand guidelines display as a link on the home page? content-hub-setup-brand-guidelines
You can add custom links as separate tabs in addition to the standard All Assets, Collections, and Insights tabs on the Content Hub home page. For information on how to set it up, see Custom Links.
Is there any plan on migrating existing Brand Portal customers to Content Hub? migration-brand-portal
Adobe provides migration support from Brand Portal to Content Hub that you can use by creating an Adobe support ticket.
Why cannot I see the Product Settings/Configuration option in Content Hub? ui-configuration-option-missing
To access the Configuration User Interface, you need to be a Content Hub Administrator. If you are assigned to the AEM Administrators product profile on the production author instance in Adobe Admin Console and you still cannot see the configuration option, ensure that the AEM Administrators product profile is not renamed. See AEM as a Cloud Service Team and Product Profiles for more details.
How Content Hub addresses the limitations of Brand Portal? content-hub-brand-portal-comparison
The table below outlines the key differences between the two solutions:
How can I select a repository to view assets only for the selected environment? select-repository-multiple-environments
When you have configured Content Hub for Production and other lower environments for the same Program, you can select the repository and display the assets for the selected environment. Execute the following steps:
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Click the user icon in the right pane.
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In the Product Settings section, select Select Repository.
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Select the repository from the Repository drop-down menu and click OK to confirm.
Content Hub now displays assets for the selected environment.
How can Content Hub display the thumbnail preview for .ZIP file type? thumbnail-preview-zip-file
To provide a thumbnail preview for fie types such as .ZIP in Content Hub, you can add a rendition named cq5dam.preview.jpg or cq5dam.preview.png to the root of the path where the .ZIP is available in AEM as a Cloud Service authoring environment.
The image that you add as rendition:
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Can be in JPG, JPEG, or PNG format.
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Must be under 50MB
When available, Content Hub displays the image as the preview thumbnail for .ZIP file on Content Hub.