step1_icon.png image Verify ECID service implementation

Verify whether Experience Cloud ID (ECID) service is implemented, by inspecting the Analytics tracking request.

On the Request tab, verify that a ECID value is being set. This tells you that Identity Service is implemented correctly, which is a pre-requisite for server-side forwarding.

  • If you see an ECID value, continue to step 2.
  • If you do not see an ECID value, implement Identity Service before proceeding to step 2.

step2_icon.png image Verify server-side forwarding implementation version

Verify whether you already have a version of server-side forwarding implemented, by inspecting the Analytics tracking request.

In the “Response” tab, check that the response contains Audience Manager data. If you see:

  • A JSON response from Audience Manager that includes items such as “postbacks” or “dcs_region”: you have some form of server-side forwarding already enabled. Continue to step 3.

  • The “status”:“SUCCESS”: you have the Audience Management Module implemented, but do not have server side forwarding properly configured. Continue to step 3.

  • A 2 x 2 image: you do not have server-side forwarding or the Audience Management Module implemented. To correct this:

    • Adobe Audience Manager Customers with DIL: coordinate the following 2 items in close conjunction:

      1. Remove the DIL code and install the Audience Management Module page code.
      2. Enable server-side forwarding in the Analytics Admin UI as described in step 3. Enabling this setting before removing DIL code will duplicate data and create additional billed server calls to Audience Manager.
    • New Adobe Audience Manager customers - install the Audience Management Module page code and continue to step 3. Data will not be sent to Audience Manager until server-side forwarding is turned on in step 3.