Test and verify the Experience Cloud Identity Service

Understanding Adobe Debugger results

The MID is stored in a key-value pair that uses this syntax: MID= *Experience Cloud ID*. The debugger displays this information as shown below.

Success

The ID service has been implemented properly if you see a response that looks similar to this:

If you’re an Analytics customer, you may see an Analytics ID (AID) in addition to the MID. This happens:

Failure

Contact customer care if the debugger:

Testing with the Charles HTTP proxy

To verify the status of the ID service with Charles:

Understanding Charles results

Refer to this section for information about where to look, and what to look for, when you use Charles to monitor HTTP calls.

Successful ID Service requests in Charles

Your ID service code is working properly when the Visitor.getInstance function makes a JavaScript call to dpm.demdex.net. A successful request includes your Organization ID. The Organization ID is passed as a key-value pair that uses this syntax: d_orgid= *organization ID*. Look for the dpm.demdex.net and the JavaScript calls under the Structure tab. Look for your Organization ID under the Request tab.

Successful ID Service responses in Charles

Your account has been provisioned correctly for the ID service when the response from the Data Collection Servers (DCS) return a MID. The MID is returned as a key-value pair that uses this syntax: d_mid: *visitor Experience Cloud ID*. Look for the MID in the Response tab as shown below.

Failed ID Service responses in Charles

Your account has not been provisioned correctly if the MID is missing from the DCS response. An unsuccessful response returns an error code and message in the Response tab as shown below. Contact customer care if you see this error message in the DCS response.

For more information about error codes, see DCS Error Codes, Messages, and Examples.