Customer Journey Analytics Guardrails

This document provides limits for various components of Customer Journey Analytics. For Guardrails, Scoping Parameters, and Entitlements, see the Product Description for Customer Journey Analytics or the Product Description for Adobe Analytics Add-on: Customer Journey Analytics.

Limit types

There are two types of default limits within this document:

Guardrail type
Description
Performance Guardrails (soft limit)
Performance Guardrails are usage limits that relate to the scoping of your use cases. When exceeding performance Guardrails, you may experience performance degradation and latency. Adobe is not responsible for such performance degradation. Customers who consistently exceed a performance Guardrail may elect to license additional capacity to avoid performance degradation.
System-enforced Guardrails (hard limit)
System-enforced Guardrails are enforced by the Customer Journey Analytics UI or API. These are limits that you cannot exceed as the UI and API block you from doing so or return an error.

Some of the features and their associated value for the limit depend on the Customer Journey Analytics Package you are entitled to.

NOTE
The values outlined in this document are subject to change based on continuing improvements in the product. Check back regularly for updates. If you are interested in learning about custom limits, contact your customer care representative.

Ad-hoc SQL queries

Name
Value
Limit Type
Description
Try Again Timeout
90
System-enforced Guardrail
Maximum number of seconds before reporting engine responds back that the request takes too long to return results (possibly due to other simultaneous other requests); it is possible to request again.
Don’t Try Again Timeout
600
System-enforced Guardrail
Maximum number of seconds before Ad Hoc SQL queries time-out. Otherwise stated, the maximum number of seconds before reporting engines reports back that the request has taken too long to return results, and should not be tried again. The request most likely never returns results due to issues in the background process.
Metrics
150
System-enforced Guardrail
Maximum number of metrics in a request.
Interactive Query Output Rows
50,000
System-enforced Guardrail
Default number of rows returned unless specified otherwise.

Analysis Workspace projects

Name
Value
Limit Type
Description
Visible Rows per Table
400
System-enforced Guardrail
Maximum number of visible rows in any freeform table in an Analysis Workspace project.
Exportable Rows per Table
50,000
System-enforced Guardrail
Maximum number of rows that can be exported per single dimension.
Panels per Project
15
System-enforced Guardrail
Maximum number of panels per project.
Visualizations per Panel
25
System-enforced Guardrail
Maximum number of visualizations per panel.
Derived Fields per Freeform Table
5
System-enforced Guardrail
Maximum number of different derived fields in a single freeform table.

Audiences

Name
Value
Limit Type
Description
Audience Filters
20
System-enforced Guardrail
Maximum number of filters per audience.
Number of audience identities
20 million
System-enforced Guardrail
Maximum number of identities per audience.
Audience Refresh Frequency
4
System-enforced Guardrail
Maximum frequency in hours an audience may be refreshed.
Audience refresh lookback window
90
System-enforced Guardrail
Maximum number of days for refresh lookback window.
Refreshing Audience Expiration Date
13
System-enforced Guardrail
Maximum number of months audience ceases to refresh from the date of creation. Customers can extend this for an additional 13 months.
Number of Refreshing Audiences
75, 100
System-enforced Guardrail
Maximum number of refreshing audiences, value varies depending on the package (see Product Description).

See also Experience Platform Real-time Customer Data Platform Guardrails.

Automated dataset expiration

Name
Value
Limit Type
Description
Work Orders
20
System-enforced Guardrail
Maximum number of automated dataset expiration work orders per month.

Connections, Data views, Projects

Name
Value
Limit Type
Description
Projects
50,000
System-enforced Guardrail
Maximum number of projects for an organization.
Data Views
2,000
System-enforced Guardrail
Maximum number of data views for an organization.
Data Views
50
System-enforced Guardrail
Maximum number of data views for a connection
Datasets
100
System-enforced Guardrail
Maximum number of datasets per connection.
Connections
1000
System-enforced Guardrail
Maximum number of connections for an organization.
Connection Title
500
System-enforced Guardrail
Maximum number of characters for a connection title.
Metrics
5,000
System-enforced Guardrail
Maximum number of metrics in a data view.
Dimensions
5,000
System-enforced Guardrail
Maximum number of dimensions in a data view.
Annotation Title
100
System-enforced Guardrail
Maximum number of characters for an annotation title.
Annotation Description
250
System-enforced Guardrail
Maximum number of characters for an annotation description.
Schema Fields
10
System-enforced Guardrail
Maximum number of schema fields (not including standard fields) when defining rules for a derived field.
Lookup / Profile Fields
3
System-enforced Guardrail
Maximum number of lookup or profile schema fields within the maximum number of schema fields (not including standard fields) when defining rules for a derived field.
Derived Fields
100
System-enforced Guardrail
Maximum number of derived fields per connection.

Data transfer limits

Name
Value
Limit Type
Description
Fields
10,000
System-enforced Guardrail
Maximum number of properties or fields per row in a dataset.
Unique Strings
10 million
System-enforced Guardrail
Maximum number of unique keys per lookup dataset.
Rows
1 million
System-enforced Guardrail
Maximum number of rows per unique person ID in a given month within a connection.
Row Size
2
Performance Guardrail / System-enforced Guardrail
Average size in kilobytes per row of data ingested into Customer Journey Analytics (soft limit). A static limit for row size is determined by Guardrails for data ingestion in Experience Platform.

See also Experience Platform Guardrails for Data Ingestion.

Destinations Data Export

Name
Value
Limit Type
Description
Data Export
Total Authorized Data Lake Storage
Performance Guardrail
Customer may use Destination Dataset Export to export Customer Data in the Data Lake up to the Total Authorized Data Lake Storage.
Available Datasets
Profile and Event
System Enforced Guardrail
Profile and Experience Event datasets created in the Experience Platform UI after ingesting or collecting data through Sources, Web SDK, Mobile SDK, Analytics Data Connector, and Audience Manager.

See also Experience Platform Dataset Export Guardrails

Data landing zone

Name
Value
Limit Type
Description
Data Landing Zone per Sandbox
1
System-enforced Guardrail
Maximum number of data landing zones per sandbox.
Data Storage
7
System-enforced Guardrail
Maximum number of days data is stored at data landing zone before being deleted.

Field-based stitching

Name
Value
Limit Type
Description
Stitched Datasets
10
System-enforced Guardrail
Maximum number of stitched datasets per customer, value varies depending on the applicable Customer Journey Analytics package (see applicable product description).
Backfill Data
60
System-enforced Guardrail
Maximum number of days of backfill data.

Filters and calculated metrics

Name
Value
Limit Type
Description
Containers per Filter
50
System-enforced Guardrail
Maximum number of containers per filter.
Metrics per Calculated Metric
25
System-enforced Guardrail
Maximum number of metrics per calculated metric.
Metrics and Dimensions per Filter
25
System-enforced Guardrail
Maximum number of unique metrics and dimensions per filter.
Nested Containers per Filter
10
System-enforced Guardrail
Maximum number of nested containers per filter.
Rules per filter
100
System-enforced Guardrail
Maximum number of rules per filter.
String Compares per Dimension per Filter
100
System-enforced Guardrail
Maximum number of strings comparisons per dimension per filter.
Calculated Metrics
6,000
System-enforced Guardrail
Maximum number of calculated metrics for an organization.
Filters
50,000
System-enforced Guardrail
Maximum number of filters you can define for an organization.
API Calls
120
System-enforced Guardrail
API requests per minute (12 requests every 6 seconds).

Mobile application

Name
Value
Limit Type
Description
Tiles
16
System-enforced Guardrail
Maximum number of tiles per scorecard.
Filters
10
System-enforced Guardrail
Maximum number of filters per scorecard.
Dimensions
10
System-enforced Guardrail
Maximum number of dimensions per scorecard.

Report Builder

Name
Value
Limit Type
Description
Workbook File Size
5
System-enforced Guardrail
Maximum file size in MB of a scheduled workbook.
Data Blocks
1000
System-enforced Guardrail
Maximum number of data blocks per workbook.
Metrics
20
System-enforced Guardrail
Maximum number of metrics per data block.
Date Range Span
13
System-enforced Guardrail
Maximum number of months a date range can span per data block.
Rows
50,000
System-enforced Guardrail
Maximum number of rows per data block.

Full table export

Name
Value
Limit Type
Description
Rows per Report
3 million - 300 million
System-enforced Guardrail
Maximum number of reporting rows per report; value varies depending on the applicable Customer Journey Analytics package (see applicable product description).
Breakdowns per Table
5
System-enforced Guardrail
Maximum number of breakdowns per table.
Metrics per Table
5
System-enforced Guardrail
Maximum number of metrics per table.
Schedule Frequency
1
System-enforced Guardrail
Exports can be scheduled once (1) a day or on a longer schedule (for example: once every 2 days, or weekly).

Latencies

NOTE
Processing times below are Guardrails, not contractual service level agreements (SLAs). Latency varies depending on customer configuration, data volumes, and consumer applications. Real processing times are often faster. Refer to your Customer Journey Analytics contract for your specific contractual terms and SLAs. See Experience Platform Guardrails for Data Ingestion for more information.
Data flow
Expected latency
Adobe Analytics to Adobe Analytics Source Connector (A4T enabled)
< 30 minutes
Adobe Analytics Source Connector to Real-time Customer Profile (A4T not enabled)
< 2 minutes
Adobe Analytics Source Connector to Real-time Customer Profile (A4T enabled)
< 30 minutes
Data Ingestion into Data Lake from Edge Network or Streaming Ingestion
< 60 minutes
Data Ingestion into Data Lake from Adobe Analytics Source Connector
< 2.25 hours
Data Ingestion into Customer Journey Analytics from Data Lake
< 90 minutes
Stitching (optional feature; see Stitching overview for more information)
< 3.25 hours
Adobe Analytics Source Connector Backfill of less than 10 billion events (maximum of 13 months of historical data)
< 4 weeks
Audience Publishing to Real-time Customer Profile, including automatic creation of the streaming segment, and allowing the segment to be ready to receive the data.
≈ 60 minutes
Refresh Drequency for Audiences
One-time refresh: latency of less than 5 minutes.
Refresh every 4 hours, daily, weekly, monthly (latency goes hand in hand with the refresh rate).
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