Audiences in Adobe Target determine who sees content and experiences in a targeted activity.
Audiences are used anywhere targeting is available. When targeting an activity, you have the following options:
You can also use audience data collected by Adobe Analytics for real-time targeting and personalization in Target and other Adobe Experience Cloud applications. See Experience Cloud Audiences in the Experience Cloud Central Interface Components guide.
There are two types of audiences in Target:
Targeting audiences: Used to deliver different content to different types of visitors.
Reporting audiences: Used to determine how different types of visitors respond to the same content so you can analyze your test results.
In Target, you can configure reporting audiences only if you use Target as your reporting source. If you use Adobe Analytics as your reporting source (A4T), you must configure your reporting audiences within Analytics.
To access the Audiences list, click Audiences in the top menu bar:
The Audiences list contains the audiences that you can use in your activities. Use the Audiences list to create, edit, duplicate, copy, or combine audiences. The list also shows the source where the audience was created:
Adobe Target Classic
Adobe Experience Platform
The Adobe Experience Platform source is available to all Target customers using the Adobe Experience Platform Web SDK. Audiences available from the Adobe Experience Platform can be used as is or combined with existing audiences.
Users must have Approver or above status in Target to configure Target Destinations cards in AEP/RTCDP (Real-time Customer Data Platform).
For more information see Use audiences from Adobe Experience Platform.
Predefined audiences, such as “New Visitors” and “Returning Visitors,” cannot be renamed.
When working with audiences that were originally created in Experience Cloud or Adobe Experience Platform, Target alerts you if you reference an audience in Target activities that have later been deleted in Experience Cloud or Adobe Experience Platform.
You can also target custom profile parameters and
user. parameters. When creating an audience, drag the attributes you want to use to target your activity into the audience builder window. If the desired attribute does not display, the attribute has not been fired by an mbox. Other custom mbox parameters are available in the Custom Parameters drop-down list.
Use the Filters button to filter the Audiences list by source: Adobe Target, Adobe Target Classic, Experience Cloud, and Adobe Experience Platform.
Use the Search audiences box to search your Audiences list. You can search for any part of an audience name, or you can enclose a specific string in quotes.
You can sort the Audiences list by audience name or by the date when it was last modified. To sort by name or date, click the column header, then select to display audiences in ascending or descending order.
You can view audience definition details on a pop-up card in various places in the Target UI without opening the audience. This functionality applies to audiences created in Target Standard/Premium and audiences imported from Target Classic or created via API.
For example, the following audience definition card is accessed by clicking the View Details icon for the desired audience:
The following audience definition card is accessed by clicking the View Details icon on an activity’s Overview page:
The audience definition card shows they audience’s type, source, and attributes. Click View full details to see other activities that reference that audience, if applicable. If you are viewing an audience definition card from an activity’s Overview page, click Audience Usage.
The audience usage information can help you avoid accidental impact to other activities while editing audiences. Information includes Live Activities, Inactive Activities, Archived Activities, and Syncing Activities. This feature is available for all audiences (Library audiences and activity-only audiences).
If an audience is combined with another audience and the combined audience is used to create an activity, the usage information for both audiences lists that newly created activity.
Using audiences created in Adobe Experience Platform provide richer customer data that leads to more impactful personalization. The Real-time Customer Data Platform (RTCDP), built on Adobe Experience Platform, helps companies bring together known and anonymous data from multiple enterprise sources. This process lets you create customer profiles that can be used to provide personalized customer experiences across all channels and devices in real time.
By connecting Target to the Real-time Customer Data Platform, customers can enrich their web personalization by unlocking new segments that might have been previously inaccessible to Target to enable real-time millisecond personalization on the first page of a customer’s web visit. Using audiences and profile attributes created in Adobe Experience Platform lets you expand the available data points for richer personalization.
This integration unlocks key use cases with Real-time CDP:
Key features include:
Real-time CDP Profile Attributes feature limitations and considerations:
The Real-time CDP Profile Attributes feature is currently available in Beta for HTML Offers and JSON Offers.
For more information, see the following topics:
Consider the following information when using audiences from Adobe Experience Platform:
The following table shows which type of personalization use case (next-session or same-page) is available when using the Adobe Experience Platform Web SDK versus using at.js:
|Implementation||Solutions/Use Case Enabled|
|Platform Web SDK or AEP Server-Side API||Solutions:
|Mix of at.js and Platform Web SDK||Solutions:
The following table shows the segment evaluation time for events coming from different implementation scenarios:
|Scenario||Edge segment (millisecond evaluation)||Streaming segment (minute evaluation)||Batch segment evaluation|
|Events/data from Adobe Experience Platform SDKs||Yes||Yes||N/A|
|Events from at.js||No||Yes||N/A|
|Events from Target Mobile SDKs||No||Yes||N/A|
|Events from batch upload||No||No||Yes|
|Events from offline data (stream)||No||Yes||Yes|
Learn how to personalize on the next hit with Real-time Customer Data Platform and Adobe Target. The Adobe Target destination in Real-time CDP allows you to use Experience Platform segments in Adobe Target for same page and next-page personalization with governance and privacy support.
For more information, see Next-hit personalization with Real-time CDP and Adobe Target in the Platform Tutorials guide.
This video includes information about using audiences.