Standard alert rules

Adobe Experience Platform provides several predefined alert rules that you can enable for your organization. This document covers the details of these Adobe-provided alert rules. For more general information on alerts in Experience Platform, see the alerts overview.

When viewing alert rules in the Platform UI, you can subscribe to each rule individually. When subscribing to alerts through I/O Event notifications, however, alert rules are organized into different subscription packages. In the tables below, each rule is shown with its corresponding I/O Event subscription name.

Data Ingestion

The following alert rules are specific to Data Ingestion and sources:

I/O Event subscription Alert rule Description
Source Flow Run Info Sources Flow Run Start This alert triggers when a source connection starts processing data.
Source Flow Run Info Sources Flow Run Success This alert triggers when data is successfully ingested from a source connection.
Source Flow Run Delays, Failures and Errors Sources Flow Run Failure This alert triggers when an error occurs while ingesting data from a source connection.
Source Flow Run Delays, Failures and Errors Ingestion Delay This alert triggers when a batch ingestion flow run takes longer than 150 minutes to process.
Source Flow Run Delays, Failures and Errors Lack of Ingestion This alert sends you a message if ingestion is delayed by more than seven hours and no data gets ingested to Platform.
Source Flow Run Delays, Failures and Errors Ingestion Failure This alert triggers when the ratio of failed records to all records exceed a threshold of 0.5%.
Source Flow Run Delays, Failures and Errors Skippage rate exceeds threshold This alert triggers when the ratio of skipped ids to total ids exceeds a threshold.

Identity Service

The following alert rules are specific to Identity Service:

I/O Event subscription Alert rule Description
Identity Ingestion Info Identity Service Flow Run Start This alert triggers when an Identity Service flow run starts processing data. In other words, ingested data is being loaded from the Data Lake into Identity Service.
Identity Ingestion Info Identity Service Flow Run Success This alert triggers when data is successfully loaded from the Data Lake into Identity Service.
Identity Ingestion Delays, Failures and Errors Identity Service Flow Run Delay This alert triggers when an Identity Service flow run takes longer than 150 minutes to process.
Identity Ingestion Delays, Failures and Errors Identity Service Flow Run Failure This alert triggers when an error occurs while ingesting data into Identity Service.

Real-time Customer Profile

The following alert rules are specific to Real-time Customer Profile:

I/O Event subscription Alert rule Description
Profile Ingestion Info Profile Flow Run Start This alert triggers when a Profile flow run starts processing data.
Profile Ingestion Info Profile Flow Run Success This alert triggers when data is successfully loaded into Profile from the Data Lake.
Profile Ingestion Delays, Failures and Errors Profile Flow Run Delay This alert triggers when loading data from the Data Lake into Profile takes longer than 150 minutes to process.
Profile Ingestion Delays, Failures and Errors Profile Flow Run Failure This alert triggers when an error occurs while ingesting data into Profile.

Segmentation

The following alert rules are specific to Segmentation Service:

I/O Event subscription Alert rule Description
Segment Evaluation Job Info Segment Job Start This alert triggers when a segment evaluation job starts processing data.
Segment Evaluation Job Info Segment Job Success This alert triggers when a segment evaluation job completes successfully.
Segment Evaluation Job Delays, Failures and Errors Segment Job Delay This alert triggers when a segment evaluation jobs takes longer than 150 minutes to complete.
Segment Evaluation Job Delays, Failures and Errors Segment Job Failure This alert triggers when a segment evaluation job results in an error.
Segment Evaluation Job Delays, Failures and Errors Segment Definition Disabled This alert triggers when a segment definition is disabled due to internal error. This automatically triggers a war room for an Adobe engineering team to investigate the issue. This alert is only intended to be informative and does not require any action from you.

Destinations

The following alert rules are specific to destinations:

I/O Event subscription Alert rule Description
Destination Flow Run Info Destination Flow Run Start This alert triggers when a destination flow run starts activating a segment.
Destination Flow Run Info Destination Flow Run Success This alert triggers when a segment is successfully activated to a destination.
Destination Flow Run Delays, Failures and Errors Destination Flow Run Delay This alert triggers when a destination flow run takes longer than 150 minutes to activate a segment.
Destination Flow Run Delays, Failures and Errors Destination Flow Run Failure This alert triggers when an error occurs while activating a segment to a destination.

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