Alerts UI guide

In Adobe Experience Platform, you can view a history of alerts your organization has received, based on metrics from observability insights. You can also browse available alert rules and turn them on or off, subscribe to them, and manage who receives email notifications.

To get started, select Alerts in the left navigation.

Manage alert rules manage-rules

The Browse tab lists the available rules that may trigger an alert. Select a rule from the list to view its description and its configuration parameters in the right panel, including threshold and severity.

Select the ellipsis (…) next to a rule’s name. A menu opens where you can enable or disable the alert (depending on its current status) and subscribe or unsubscribe from email notifications for that rule.

Manage alert subscribers manage-subscribers

On the Browse tab, select the ellipsis (…) next to the rule you want to manage, then select Manage alert subscribers.

The Manage alert subscribers page opens. To add subscribers, enter an Adobe user ID, an external email address, or an email group list, then press Enter.

Added addresses appear in the subscribers list. Select Update.

Once subscribers have been added successfully, they will receiving email notifications for this alert.

Enable email alerts enable-email

To have alert notifications delivered to your inbox, select the bell icon ( ) in the upper-right toolbar to open notifications and announcements. From the dropdown, select the settings icon ( ) to open Experience Cloud preferences.

The Profile page opens. Select Notifications in the left navigation to open email preferences. Scroll to the Emails section at the bottom of the page and select Instant notifications.

Alerts you are subscribed to are sent to the email address linked to your Adobe ID.

Customize alert threshold alert-threshold

Alert thresholds can be customized for the following alert types:

Select the ellipsis (…) next to a rule’s name, then select Edit.

On the Customize alert page, set the threshold for that rule to your desired time (in minutes), then select Confirm.

You return to the Alerts page. To check the threshold, select the rule in the list. The right panel shows the threshold, status, severity, and other details.

View alert history alert-history

The History tab lists alerts your organization has received, including the rule that triggered the alert, the related object name, when the alert was triggered, and when it was resolved (if applicable).

Select an alert from the list to view more details in the right panel, including a short summary of what triggered it. Use global search to find and open the related object.

Search alerts by alert name

In the search bar, enter text to match the alert name. The list updates to show matching alerts.

Search alerts by object name

To filter by object name, select the filter icon ( ), then enter the object name in the search bar. The list shows alerts associated with that object.

Search alerts by date range

Select the calendar icon ( ) in the upper right to limit results to alerts triggered in a specific period.

Select a preset (Last 24 hours, Last 7 days, or Last 30 days) or set a custom range in the calendar, then select Apply.

You return to the History tab which shows the filtered results.

Next steps

This guide showed how to view and manage alerts in the Experience Platform UI. See the Observability Insights overview for more ways to monitor activity across Experience Platform.