Configuring DNS Settings

After your custom domain name is successfully verified and deployed, you are ready to update the DNS records for your custom domain name with your DNS provider. Doing so enables your site to serve visitors. This activity is therefore typically done before Go-live.


You or the appropriate individual in your organization must be able to login or contact your DNS provider (the company whom you purchased the domain from) and make updates in your DNS settings.

To do this, you must determine if you must configure your DNS settings to a CNAME or Apex record pointing your custom domain name to the Cloud Manager domain name. A CNAME or A record, once provisioned will route all internet traffic for the domain to wherever it is pointing. If that location is not provisioned to serve the traffic, there will be an outage. If it has not been tested, there may be errors in the content. This is why this step is always done after testing is complete and the customer is ready for Go-live.

The following steps must be completed as indicated in the table below:

Step Responsibility Learn More
Add SLL Certificate Add SLL Certificate Customer Adding an SSL Certificate
Domain Verification Add TXT record Customer Adding a TXT Record
Review Domain Verification Status Customer
Status: Domain Verification Failure Customer Checking Domain Name Status
Status: Verified, Deployment Failed Contact Adobe representative Checking Domain Name Status
Add DNS records that point to AEM as a Cloud Service by adding CNAME or APEX records Configure DNS Settings Customer Configuring DNS Settings
Check DNS Record Status Customer Checking DNS Record Status
Status: DNS status not detected Customer Checking DNS Record Status
Status: DNS resolves incorrectly Customer

CNAME Record

The following sections will help you determine which type of record is appropriate for your DNS configuration.

A Canonical Name or CNAME record is a type of DNS record that maps an alias name to a true or canonical domain name. CNAME records are typically used to map a subdomain such as to the domain hosting that subdomain’s content.

Login to your Domain Registrar and create a CNAME record to point your custom domain name to the target as shown below:

CNAME Custom Domain Name Point to Target

APEX Record

An apex domain is a custom domain that does not contain a subdomain, such as An apex domain is configured with an A , ALIAS , or ANAME record through your DNS provider. The Apex domains must point to specific IP addresses.

Add all of the the following A records to your Domain’s DNS settings via your domain provider:


  • A record for domain @ pointing to IP

  • A record for domain @ pointing to IP

  • A record for domain @ pointing to IP

  • A record for domain @ pointing to IP

On this page