Partner Adobe Commerce on cloud infrastructure sandbox requests

This FAQ article contains links to useful resources for Adobe Commerce on cloud infrastructure sandbox Requests.

How do I refresh my Adobe Commerce on cloud infrastructure sandbox?

See Reset environment on Cloud in our support knowledge base.

What do I do with a stuck deployment?

See Deployment troubleshooter in our support knowledge base.

Where/How do I get help when needed?

Refer to the Adobe Commerce Support Knowledge Base.

Where/How do solution partners or tech partners submit a support request?

  • Solution partners can submit a ticket for sandbox-related issues by sending an email to SPPHelp@adobe.com and it will be forwarded to the partner technical support team.
  • Tech partners can submit a support request on the Commerce Marketplace Help Center page.

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