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About deliveries creation steps

Last update: 2023-08-31
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The key steps when creating a delivery are as follows:

  1. Create and identify the delivery. Read more

  2. Define the delivery content. The delivery content definition is specific to each channel. For more on this, refer to the dedicated section:

  3. Define the target population. Read more

  4. Send the delivery. Read more

  5. Monitor the delivery (tracking, quarantine, reports, etc.). For more on this, refer to the Monitoring deliveries and Tracking deliveries sections.


The steps described in this chapter assume that all target recipients and their profiles are stored in the database, except in the case of external delivery (see Selecting external recipients).

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