Frequently asked questions

Customer Journey Analytics (CJA) is our next-generation analytics product. Following are answers to frequently asked questions about CJA. For more information, review Customer Journey Analytics feature support.

1. Prerequisites

Question Answer
Do I need Private Device Graph or Device Coop for Customer Journey Analytics? No, Private Device Graph or Device Coop are not required for Customer Journey Analytics. In fact, they are not yet supported.
Do I need Experience Cloud ID (ECID) for Customer Journey Analytics? No, Customer Journey Analytics supports any ID in a dataset, whether that’s ECID or any other ID you choose.
What if I need to ETL (Extract, Transform, Load) my data prior to Customer Journey Analytics? Customer Journey Analytics includes Data Prep capabilities to help transform your data before putting it into Adobe Experience Platform data lake. If you need ETL after the data has already been ingested, Adobe Experience Platform Query Service provides some limited options, although there may be extra fees involved.

2. Stitching data (Cross-Channel Analytics)

Question Answer
Can Customer Journey Analytics “stitch” across devices or across datasets? Yes. Customer Journey Analytics has a stitching solution called Cross-Channel Analytics (CCA). It lets you re-key a dataset’s person ID, which enables a seamless combination of multiple datasets.
Is stitching from anonymous behavior to authenticated behavior supported? Yes. Cross-Channel Analytics looks at user data from both authenticated and unauthenticated sessions to generate a stitched ID.
How does ‘replay’ work in CCA? CCA “replays” data based on unique identifiers it has learned. Replay causes new devices to the connection to become stitched. Learn more
How does stitching historical data (backfill) work in CCA? When first turned on, Adobe provides a backfill of stitched data that goes back as far as the beginning of the previous month (up to 60 days.) In order to do this backfill, the transient ID must exist in the unstitched data that far back in time. Learn more

3. Getting data into Customer Journey Analytics

Question Answer
Can I combine data from different Adobe Experience Platform sandboxes in one Customer Journey Analytics connection? No, you cannot access data across sandboxes. You can combine only datasets that are located within the same sandbox. Learn more
What is the expected latency for Customer Journey Analytics on Adobe Experience Platform?
  • Under normal load: < 60 minutes
    Note: In case of an unusually high volume of data flow through the pipeline, it could take up to 24 hours.
  • Backfill data (up to 13 months of data, irrespective of size): < 4 weeks
How do I connect online data to offline data in Customer Journey Analytics? As long as the person ID matches between datasets, Customer Journey Analytics can connect filters, attribution, flow, fallout, etc. across datasets.
How do I bring my offline data into Customer Journey Analytics? Your entitlement to Customer Journey Analytics allows you to ingest data into Experience Platform. You can then create connections to that data and data views in Customer Journey Analytics, for reporting in Analysis Workspace. The Experience Platform’s data on-boarding team can help provide recommendations or consulting for you, if needed.
How do I get Adobe Analytics data into Customer Journey Analytics? Adobe Analytics data can be connected to Experience Platform through the Adobe Analytics Source Connector. Most Adobe Analytics fields are brought over in XDM format, but other fields are not yet available.
How long does it take to assemble dataset elements into a data view? A few hours to get started, and a few days to backfill the last 13 months of data.
Is it necessary to bring PII data to establish connections between the data? No, you can use any ID, including a hash of a customer ID, which is not PII.

4. Traditional Adobe Analytics components

Question Answer
Can I share/publish filters (segments) from Customer Journey Analytics to Experience Platform Unified Profile, or other Experience Cloud applications? Not yet, but we are actively working to deliver this capability.
What happened to my old eVar setting? eVars, props, and events in the traditional Adobe Analytics sense no longer exist in Customer Journey Analytics. You have unlimited schema elements (dimensions, metrics, list fields). So all of the attribution settings you used to apply during the data collection process are now applied at query time.
Where are all my session and variable persistence settings now? Customer Journey Analytics applies all of these settings at report time, and these settings now live in Data Views. Changes to these settings are now retroactive, and you can have multiple versions by using multiple Data Views!
What happens to our existing segments/calculated metrics? Customer Journey Analytics no longer uses eVars, props, or events and instead uses any AEP schema. This means none of the existing segments or calc metrics are compatible with Customer Journey Analytics.
How does Customer Journey Analytics handle Uniques Exceeded limitations? Customer Journey Analytics has no unique value limitations, so no need to worry about them!
If I am an existing Data Workbench customer, can I move to Customer Journey Analytics right now? It depends on your use case - please work with your Adobe Account team. Your current use cases may already be a good fit for Customer Journey Analytics!

5. Implications of deleting data components

When it comes to data deletion, we are concerned with 6 types of components: sandbox, schema, dataset, connection, data view, and Workspace project. Here are some possible scenarios around deleting any of these components:

If you… This happens…
Delete a sandbox in Adobe Experience Platform Deleting a sandbox will stop data flow to any Customer Journey Analytics connections to datasets in that sandbox. Currently, Connections in CJA tied to the deleted sandbox will not automatically be deleted.
Delete a schema in Adobe Experience Platform, but not the dataset/s associated with this schema Adobe Experience Platform does not allow for the deletion of schemas that have one or more datasets associated with them. However, an Admin with the appropriate set of rights can delete the datasets first and then delete the schema.
Delete a dataset in Adobe Experience Platform data lake Deleting a dataset in AEP data lake will stop data flow from that dataset to any CJA Connections that include that dataset. Any data from that dataset is not automatically deleted from associated CJA Connections.
Delete a dataset in Customer Journey Analytics Currently, you cannot delete a dataset within a connection that has been saved. You would have to delete the whole connection and start over. (However, customers who have purchased the CJA SKU can delete a dataset in the Adobe Experience Platform user interface.)
Delete a batch from a dataset (in Adobe Experience Platform) If a batch is deleted from an Adobe Experience Platform dataset, the same batch will be removed from any CJA Connections that contain that specific batch. CJA is notified of batch deletions in Adobe Experience Platform.
Delete a batch while it is being ingested into Customer Journey Analytics If there is only one batch in the dataset, no data or partial data from that batch will appear in Customer Journey Analytics. The ingestion will be rolled back. If, for example, there are 5 batches in the dataset and 3 of them have already been ingested when the dataset was deleted, data from those 3 batches will appear in Customer Journey Analytics.
Delete a connection in Customer Journey Analytics An error message will indicate that:
  • Any data views created for the deleted connection will no longer work.
  • Similarly, any Workspace projects that depend on data views in the deleted connection will cease working.
Delete a data view in Customer Journey Analytics An error message will indicate that any Workspace projects that depend on this deleted data view will cease working.

6. Considerations when merging report suites in CJA

If you plan to ingest Adobe Analytics data through the Adobe Analytics source connector, consider these ramifications when merging 2 or more Adobe Analytics report suites.

Issue Consideration
Variables Variables such as eVars may not line up across report suites. For example, eVar1 in report suite 1 may point to Page. In report suite 2, eVar1 may point to Internal Campaign, leading to mixed and inaccurate reporting.
Sessions and People counts They get deduplicated across report suites. As a result, counts may not match.
Metric deduplication Deduplicates instances of a metric (for example, Orders) if multiple rows have the same transaction ID (for example, Purchase ID). This prevents over-counting of key metrics. As a result, metrics like Orders may not add up across report suites.
Currency Currency conversion is not yet supported in CJA. If the report suites you are trying to merge use different base currencies, problems may arise.
Persistence Persistence extends across report suites, which impacts filters, attribution, and so on. Numbers may not add up properly.
Classifications Classifications do not automatically get deduplicated when merging report suites. When combining multiple classifications files into a single lookup data set, you could encounter problems.

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