使用自定义数据集处理入站关键词 custom-dataset-inbound-keywords

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• TL;DR: This page explains how to store inbound SMS keywords in a profile-enabled custom dataset by creating an Adobe Experience Platform Experience Event schema and a dataset from it, then referencing that dataset in the Journey Optimizer SMS API credentials.

Intents:

• Create an Experience Event schema enabled for Profile with the required field groups
• Create a dataset from that schema and enable it for Profile
• Reference the custom dataset in the SMS API credentials so inbound keywords are recorded in it
• Understand where inbound keywords are stored when no custom dataset is configured

Glossary:

• Custom dataset for inbound: A profile-enabled dataset where inbound SMS keywords for a credential are recorded, selected through the Use custom dataset for inbound option in the SMS API credentials (product-specific)
• Schema: A structure that defines the validation rules applied to ingested data; here an Experience Event schema enabled for Profile (product-specific)
• Dataset: The storage container for ingested data, associated with exactly one schema (product-specific)
• AJO Email Tracking Dataset: The system dataset where inbound keywords are stored by default when no custom dataset is configured (product-specific)

Guardrails:

• The schema must be an Experience Event schema enabled for Profile and include the field groups Adobe CJM ExperienceEvent - Message interaction details, Adobe CJM ExperienceEvent - Message Execution Details, and Adobe CJM ExperienceEvent - Message Profile Details.
• Each dataset is associated with exactly one schema, and records written must conform to that schema.
• The dataset must be enabled for Profile.
• If no custom dataset is configured, inbound keywords are stored in the system AJO Email Tracking Dataset, and a profile must have at least one message sent from Journey Optimizer before incoming messages are captured in it.
• Upon saving API credentials, Journey Optimizer validates that the inbound keyword dataset is configured correctly; if validation fails, an error message indicates the required correction.

Terminology:

• Canonical name: Use custom dataset for inbound — Acronym: n/a — variants: custom dataset for inbound keywords, custom inbound dataset
• Do not confuse: “custom dataset for inbound” (a dataset you create and select) ≠ “AJO Email Tracking Dataset” (the default system dataset used when none is configured)

FAQ:

• Q: Where are inbound keywords stored if I do not configure a custom dataset? — They are stored in the system AJO Email Tracking Dataset by default.
• Q: Which field groups must the schema include? — Adobe CJM ExperienceEvent - Message interaction details, Adobe CJM ExperienceEvent - Message Execution Details, and Adobe CJM ExperienceEvent - Message Profile Details.
• Q: How do I point a credential to the custom dataset? — In the SMS API credentials, enable the Use custom dataset for inbound option and select the dataset you created.
• Q: What happens after the credentials are saved? — Journey Optimizer validates the inbound keyword dataset; outbound and inbound messaging behavior is unchanged and inbound keywords for that credential are recorded in the selected custom dataset.