Introdução à configuração da atividade Live mobile-live-config

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• TL;DR: This page explains how to set up your app push credentials and create a Live activity channel configuration so Adobe Journey Optimizer is authorized to deliver real-time updates to your iOS app.

Intents:

• Add app push credentials (optional if already configured) using a .p8 Apple Push Notification Authentication Key, Key ID, and Team ID
• Reuse existing push credentials or make them available across sandboxes
• Create a Live activity channel configuration under Administration, Channels, General settings, Channel configurations
• Associate consent policies by selecting marketing action(s)
• Select iOS as Platform and the matching App id, then submit or save as draft

Glossary:

• Push credential: A registration required to authorize Adobe to send push notifications on your behalf (product-specific)
• .p8 Apple Push Notification Authentication Key: The key file dragged and dropped when manually entering push credentials
• Key ID: A 10 character string assigned during creation of the .p8 auth key
• Team ID: A string value found under the Membership tab
• Apply to all sandboxes: An option that makes push credentials available across all sandboxes; sandbox-specific credentials for the same Platform and App ID pair take precedence (product-specific)
• Channel configuration: A configuration created under General settings to deliver messages through the Live activity channel (product-specific)
• Marketing action(s): A selection that associates consent policies to messages using the configuration (product-specific)
• Processing / Active: The statuses a channel configuration passes through; Active means it is ready to deliver messages (product-specific)

Guardrails:

• Step 1 (adding push credentials) is optional if push credentials are already configured, as they can be reused for the Live activity channel configuration.
• Configuration names must begin with a letter (A-Z) and can only contain alpha-numeric characters plus underscore, dot, and hyphen characters.
• If a specific sandbox has its own credentials for the same Platform and App ID pair, those sandbox-specific credentials take precedence over credentials applied to all sandboxes.
• All consent policies associated with the selected marketing action are leveraged in order to respect the preferences of your customers.
• The channel configuration is ready to deliver messages only once the checks are successful and it reaches the Active status; if the checks are not successful, review the possible failure reasons in the channel surfaces documentation.

Terminology:

• Canonical name: Live activity channel configuration — Acronym: n/a — variants: channel configuration, Live activity configuration
• Synonyms: “App ID” = “App id” (the identifier for the mobile app, used for both the push credential and the channel configuration)
• Do not confuse: “Processing” (status while the checks run) ≠ “Active” (status once the checks are successful, ready to deliver)
• Do not confuse: “Key ID” (10 character string for the .p8 auth key) ≠ “Team ID” (string found under the Membership tab)

FAQ:

• Q: Do I always need to create new push credentials? — No; Step 1 is optional if push credentials are already configured, as they can be reused for the Live activity channel configuration.
• Q: What are the naming rules for a configuration? — Names must begin with a letter (A-Z) and can only contain alpha-numeric characters plus underscore, dot, and hyphen.
• Q: Which platform do I select for a Live activity configuration? — iOS, with the same App id as the push credential configured for the app.
• Q: How do I associate consent to messages using this configuration? — Select marketing action(s); all consent policies associated with the marketing action are leveraged to respect customer preferences.
• Q: When is the configuration usable? — Once the checks are successful and the channel configuration reaches the Active status.
• Q: What does Apply to all sandboxes do? — It makes the push credentials available across all sandboxes; sandbox-specific credentials for the same Platform and App ID pair take precedence.