Adobe Commerce 2.4.1 Vertex Address validation message post address update
This article describes a known Adobe Commerce 2.4.1 issue where Vertex address validation is not working during Payment step when a shipping address is used that is different to the billing address. The issue is scheduled to be fixed in Adobe Commerce 2.4.2.
Affected products and versions
- Adobe Commerce on-premises 2.4.1 with Vertex integration enabled
- Adobe Commerce on cloud infrastructure 2.4.1 with Vertex integration enabled
Issue
Prerequisites:
Enable Vertex Address Cleansing. For steps, refer to Configuring Storefront Address Cleansing in our user guide.
Steps to reproduce:
- Create an account and log in.
- Add an item to the cart by clicking Add to Cart. Click on the Cart icon and then click Proceed to Checkout.
- Enter a valid address in the Shipping Address field.
- Check one of the options under Shipping Methods. Then click Next.
- If the Address Validation suggests different address information, click Update address and click Next.
- Uncheck the My billing and shipping address are the same checkbox.
First scenario:
Follow the above six steps and then:
- Enter a new valid billing address.
- Click on the Update button. It will show the message/suggestion like the following: The address is not valid. This will follow with an address suggestion like: Postcode : XXXXX- XXXX Street : XXX City street XXX
- Click on the Update button (do not click on the Update address button of Vertex address suggestion).
- Click on the Edit button of the updated billing address.
- Select the address from address dropdown.
- Click on the Update button.
Expected result:
The old validation message/suggestion message is removed.
Actual result:
The validation message/suggestion “We did not find a valid address Postcode : XXXXX-XXXX Street : XXX City street XXX” message is NOT removed. The same issue occurs if you enter an invalid address in the form.
Second scenario:
Follow the above six steps and then:
- Fill the address form with a valid address.
- Click on the Update button. It will show the message/suggestion like the following: The address is not valid. This will follow with an address suggestion like: Postcode : XXXXX-XXXX Street : XXX City street XXX.
- Click on the Update button (do not click on the Update address button of vertex address suggestion).
- Check the My billing and shipping address are the same drop-down.
Expected result:
The old validation message/suggestion message is removed.
Actual result:
The validation message/suggestion “We did not find a valid address Postcode : XXXXX-XXXX Street XXX City street XXX” message is NOT removed. The same issue occurs if you enter an invalid address in the form.