Contact Adobe Customer Care

Customer Care is prepared to help you solve any issues that might arise. This page contains the information you need when contacting Customer Care to expedite a resolution.

Basic Information

If you encounter issues or have questions when using Target, you have a number of options

For questions, you can ask the Adobe Target experts in the Adobe Target Community.

For technical issues or to log a bug you can contact Customer Care. To contact Customer Care by telephone, call 1-800-497-0335. Toll free numbers outside the United States can be found on the Adobe Digital Marketing Customer Care Regional Phone Numbers page. When asked to select an option for your product, press 3 to contact the Target team.

E-mail Customer Care at customercare@adobe.com.

For the quickest triage of your issue, please have the following basic information ready when you are contacting us:

InformationDetails
SummaryBrief summary of the overall issue
Account informationCompany Name
Admin Number
Campaign Name
Type of Campaign
Report Suite/Report Suite ID (if regarding a Target to SiteCatalyst integration)
Steps to reproduceInclude as much detail as possible, including any URLs needed to duplicate as well as the expected result.
Include enough detail that somebody unfamiliar with Target should be able to follow the directions and reproduce the problem.
PriorityP1 (most important) to P4 (least important).
Business impactWhat is the impact to your business? For example, is this issue causing revenue loss or rendering the product unusable, and is there a viable workaround?
ExpectationsWhat do you expect to happen?

For content-delivery issues, see Troubleshoot content delivery for possible solutions and troubleshooting information.

In Case of an Outage

If you suspect there is an outage, first check the Experience Cloud System Status page ( https://status.adobe.com) This has a record of all outages, incidents and maintenance for Experience Cloud Solutions, including Target, and includes latest updates from our Tech Ops team. If you still require assistance, please ensure you know the following in addition to the information listed above when you contact Customer Care:

  • Time outage started
  • Explanation of what is occurring
  • Scope
  • Expectation of resolution (ETA, severity, and so on)

Contact and Legal Information

Information to help you contact Adobe and to understand the legal issues concerning your use of this product and documentation.

Help & Technical Support

The Adobe Experience Cloud Customer Care team is here to assist you and provides a number of mechanisms by which they can be engaged:

To receive advance notifications about upcoming product enhancements, sign up for the Adobe Priority Product Update:

Adobe Priority Product Update

Service, Capability & Billing

Dependent on your solution configuration, some options described in this documentation might not be available to you. As each account is unique, please refer to your contract for pricing, due dates, terms, and conditions. If you would like to add to or otherwise change your service level, or if you have questions regarding your current service, please contact your Account Manager.

Feedback

We welcome any suggestions or feedback regarding this solution. Enhancement ideas and suggestions can be added to the Adobe Target Experience League Community. Click the Ideas tab.

Legal

  • © 2023 Adobe Systems Incorporated. All Rights Reserved.
  • Published by Adobe Systems Incorporated.

Terms of Use

Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. A trademark symbol (®, ™, etc.) denotes an Adobe trademark.

All third-party trademarks are the property of their respective owners. Updated Information/Additional Third Party Code Information available at https://www.adobe.com/go/thirdparty.

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