Multi-Touch Attribution (MTA)
The multi-touch attribution in Mix Modeler is an optional machine learning analysis that you can leverage to attribute credits to event-level touchpoints leading to conversion events. This attribution is used by marketers to help quantify the marketing impact of each individual marketing touchpoint across customer journeys that are trackable. These digital marketing campaign touchpoints typically are display ad clicks, email sends, email opens, and paid search clicks. Multi-touch attribution cannot measure most offline touchpoints such as print ads, billboards, or TV commercials and business factors. These touchpoints only have summary level data that cannot be stitched to customer journeys.
Mix Modeler’s multi-touch attribution supports two categories of scores:
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Algorithmic scores, which include incremental and influenced scores:
- The influenced score is the fraction of the conversion that each marketing touchpoint is responsible for.
- The incremental score is the amount of marginal impact directly caused by a marketing touchpoint. This score removes the baseline (the portion of conversion attained without any marketing activities) from the influenced score.
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Rule-based scores, which include First touch, Last touch, Linear, U-shaped, and Time-Decay.
You can use the multi-touch attribution capability of Mix Modeler in the following use cases:
- Campaign budget allocation: Inform budget allocation decisions across marketing channel.
- Campaign optimization: Within each channel, understand which campaigns, creatives, and keywords are working better for which SKUs or Geos. This understanding allows you to look at each channel so the marketing team can optimize their tactics.
- Full-funnel event-level attribution: Understand marketing’s impact across the entire customer journey. For example, free account signup to paid conversion and beyond.
- Partner evaluations: Evaluate the effectiveness of agencies and partners, based on attribution results.
See Model Insights - Attribution on how to access the multi-touch attribution insights within Mix Modeler.