Learning Manager Connectors

In Learning Manager home page, hover mouse over the Salesforce card/thumbnail. A menu appears. Click Connect item in the menu.

Connect option

A dialog appears prompting you to enter the org-url. Click Connect after providing the URL.

Upon successful connection, the overview page appears.

In the mapping page, on left side you can see Learning Manager’s columns and on right side you can see the Salesforce columns. Select the appropriate column name that maps to the Learning Manager’s column name.

Map attributes

Click Save after completing the mapping.

The connector is now ready for use. The account that has been configured and appears as a data source within the Administrator app. The administrator can schedule the import or for on-demand sync.

Sign in to Salesforce.

On the connection page, click Import Internal Users.

Import internal users

On the Import Users page, there is a new option, Contacts. Click the radio button Contacts and you will see the following options.

Map the contact attributes

If you click Yes, you can perform the following:

• Choose Contacts column: Select the field that you want to import to Learning Manager.
• Specify values: Choose the values that represent the field selected.

Specify the values

• Map the Salesforce columns with that of Learning Manager.
• To start importing, click Save.

If you click No. Import all Contacts, you can map the fields directly without filtering the contacts. Here, you’d import all contacts from Salesforce.

To start importing, click Save.

Download and install the packages to create the Custom Objects.

• Package 1
• Package 2
• Package 3

Rename the names of the Custom Objects in Salesforce.

Select the events and click Save.

Launch the Learning Manager package url.

In the Login page, click Use Custom Domain.

Enter the package URL and click Continue. The installation page must have the option Install for Admins Only selected. Do not change this option.

Click Install. Once the package is installed, click Done. You are guided to the Installed Packages page, and you can see the Adobe Learning Manager installed package.

Go to the App Launcher (next to Setup) and search for Adobe Learning Manager.

To configure the app, click Configure.

Click New and add the following details:

• Config: Enter a name of your choice.
• ClientID: Enter the value that you’d obtained from the first section.
• ClientSecret: Enter the value that you’d obtained from the first section.
• RefreshToken: Enter the value that you’d obtained from the first section.
• LearningManagerBaseURL: The URL of the site where Learning Manager is hosted.

In the top-right corner of the page, click Setup.

In Quick Find, search for Remote Site Settings.

Click New Remote Site.

Enter the details:

• Remote Site Name: Enter a name of your choice.
• Remote Site URL: The URL of the site where Learning Manager is hosted.

Launch Learning Manager.

In the upper-right corner, click Setup.

Search for Custom Notifications.

Click New.

Enter the following details:

1. Custom Notification Name: LearningManagerNotification
2. API Name: LearningManagerNotification

Select both Desktop and Mobile as Supported channels.

Click Save.

To enable push notifications for mobile devices, follow the steps below:

1. Install Salesforce mobile app in your mobile phone.
2. Log in to the app using your credentials.
3. Go to Setup > Notification Delivery Settings.
4. Add Salesforce for iOS and Android.

On the Learning Manager home page, hover the mouse over the FTP card/thumbnail. A menu appears. Select the Connect item in the menu.

Connect option

From the Integrated Admin dashboard, click Lynda.

You see the tile with three options: Getting Started, Connect, and Manage Connections.

If you are configuring the Lynda connector for the first time, click Connect.

From the connection page, specify a name for your connector. Enter the Appkey and the Secret key for your connection.

Click Save.

The configuration is saved and the Lynda connection for your account is added. You can now click Manage Connections from the home page, and edit your configuration anytime.

If you already have a connection established, click Manage Connections view all your connections.

Click the connection that you want to edit.

From the left pane, click Configure. Do one of the following:

• View or edit the details of your account, and the synchronization schedule from this window. Select the Enable Connection check box if you want to enable this account.
• Click Edit and edit your credentials. To undo your updates to this field click Reset
• Click Enable Schedule to schedule your synchronization. You can enter the start time and date, and then enter the frequency of your synchronization schedule in days. For example, enabling synchronization every three days.

Click Save to save your changes.

Configure the Lynda connector for Learning Manager

From the left pane, click On-Demand Execution. This option allows you to import user feeds and other relevant data from Lynda. Enter the Start Date for the on demand execution, and click Execute to execute the synchronization. All the data from the start date until present is imported.

• You can click Disable access to Learning Manager during execution where the application has a downtime during the synchronization.
• If you click Enable access to Learning Manager during execution, there is no disruption in service during synchronization.

Perform on-demand execution for Lynda connector

You can also click Execution Status from the left pane anytime to view the summary of all the runs for this connector, in a chronological order. You can view the start date and duration of the synchronization, the type of synchronization (whether it is on-demand synchronization) and status of the synchronization (whether the synchronization is in progress or is complete).

You can perform a rerun only for the latest synchronization.

View the summary of all runs click Execution Status

From the Integrated Admin dashboard, click getAbstract.

From the tile, you see three options: Getting Started, Connect, and Manage Connections.

If you are configuring the getAbstract connector for the first time, click Connect.

Zoom connector zoom-connector

You can integrate Learning Manager with Zoom connectors and use them to host classes. The connector enables you to set up video conferencing meetings/classes with the learners.

To set up and use the connector, follow these steps.

1. In Learning Manager home page , hover the mouse over the Zoom thumbnail. A menu appears. Click Connect option from the menu.

   You can also download the templates manually via the link above. Use the templates and customize your reports accordingly.

   Export Training Report export-training-report

   The training reports can be exported to Power BI as part of the Unified Reports feature.

   The Training Report has these additional fields:

   • Count of users who’ve shared feedback on a course
   • Average star rating for a course

   
   Export training report

   Learning Path-related changes learning-path-related-changes

   Admin: Learning Transcripts and Unified Report learning-transcripts-and-unified-reports

   Existing connections

   If the option Learning Path is disabled in the Admin account, no rows and columns are added in the reports.

   If the option Learning Path is enabled in the Admin account, the report will contain the column type Learning Path (Higher Level) for all learners who are enrolled in a Learning Path.

   New connections

   If the option Learning Path is disabled in the Admin account, the training report will consist of the following columns:

   • Embedded Path: Displays the name of the Learning Program
   • Embedded Path ID: Displays the IDs for the Learning Program.
   • Embedded Course ID: Displays the IDs of courses that are inside a Learning Path.

   In addition, the report will contain the column type Learning Path (Higher Level) for all learners who are enrolled to a Learning Path.

   In the Type column, Learning Program will be renamed as Learning Path. For existing connections, there will be no change. However, for new connections, the changes will be reflected after 30 days.

   Training Report: Unified Report training-report

   Existing connections

   If the option Learning Path is disabled in the Admin account, no rows and columns are added in the reports.

   If the option Learning Path is enabled in the Admin account, the report will contain the column “Type”. The column contains the new value “Learning Path (Higher level), wherever applicable”.

   New connections

   If the option Learning Path is disabled in the Admin account, the training report will consist of the following columns:

   • Embedded Path: Displays the name of the Learning Program
   • Embedded Path ID: Displays the IDs for the Learning Program.
   • Embedded Course ID: Displays the IDs of courses that are inside a Learning Path.

   In addition, the report will contain the column type Learning Path (Higher Level) for all learners who are enrolled to a Learning Path.

   In the Type column, Learning Program will be renamed as Learning Path. For existing connections, there will be no change. However, for new connections, the changes will be reflected after 30 days.

   Custom FTP custom-ftp

   Pre-requisites

   note
   NOTE
   To set up your custom FTP, contact your CSM. The CSM will provide the required details of setting up the FTP.
   Setting up the FTP involves a lead time and requires IT support to allow the list of IPs and ports, and also create certain folders with specific permissions on your FTP server.

   Learning Manager provides the ability to connect to your custom FTP location.

   Your FTP will support these:

   Data Import data-import-2

   User import process allows Learning Manager Administrator to fetch employee details from the Learning Manager FTP service and import them into Learning Manager automatically. Using this feature, you can integrate multiple systems by placing the CSV generated by those systems in the appropriate folders of the FTP accounts. Learning Manager picks up the CSV files, merges them, and imports the data according to the schedule. Refer to Scheduling feature for more information.

   Map attributes

   Integration Administrator can choose the columns of CSV and map them to Learning Manager’s group-able attributes. This mapping is one time effort. Once the mapping is done, the same mapping is used in subsequent User imports. The mapping can be reconfigured if the Administrator wants to have a different mapping for importing users.

   Data Export data-export-3

   The Data Export allows users to export user skills and Learner Transcripts to the FTP location to integrate with any third-party system…

   Schedule reports schedule-reports-2

   Administrator can set up scheduling tasks as per organization’s requirements and users in the Learning Manager application are up-to-date according to the schedule. Similarly, Integration Admin can schedule skill export on a timely basis to be integrated with an external system. Sync can be performed on daily basis in Learning Manager application.

   To configure your own FTP, sign in as an Integration Admin, and click Custom FTP > Connect.

   There are two types of authentications:

   
   Custom FTP authentication options

   • Basic: In basic authentication, you’ll only need to provide the FTP domain url, username, and password. After providing the details, click Connect.
   • Certification: If customer FTP supports certificate authentication then they can choose this option. After you click Generate SSH Key, the SSH key gets downloaded to your local machine. When you open the file, the key looks like,

   
   SSH public key

   You must place this public key in your FTP server before you add the below details. Once you set the given key as the public key of your FTP, provide the FTP domain url and the username and click on Connect button to set up the connection.

   Once connection set up is done then automatically folders for import and export are created in the ftp location. After that import/export functionality is provided by Custom FTP.

   note
   NOTE
   A custom FTP connector can be configured with only SFTP servers.

   ADFS Connector adfsconnector

   Prerequisites to establish an ADFS connection:

   • Log in to your Azure Portal using this URL: https://portal.azure.com/ before registering your App.
   • Open Azure Active Directory.

   Steps to register your application steps-to-register-your-application

   • Click Azure Active Directory. Click Add > App registration.

   • Enter the name of the application.

     Click Register.

   • On the right pane, select Certificates and Secrets.

   • Add a client secret.

   • Add a description to the secret and set its expiry to 24 months.

   • Copy the value and the secret to, for example, notepad.

   • Select API Permissions.

   • Select Add Permissions. Also, enable the option, Grant Admin consent.

     

     Add permissions

   • Select Microsoft Graph.

   • Select Application permissions.

     

     Select Application permissions

   • Search for directory and select Read directory data.

     

     Select Read directory data

   • Enter user as the search term.

     

     Enter the search term

   • Select Read all users’ full profiles.

     

     Select Read all users’ full profiles

   • Select Add Permissions.

   ADFS Configuration page adfs-configuration-page

   1. In the ADFS configuration page in Adobe Learning Manager, enter the Client ID and the Client Secret that you had obtained earlier.

      Click Connect.

   2. Log in to portal.azure.com. The values will be populated in the Tenant ID and the Primary Domain fields.

   Import import-8

   Map attributes map-attributes-6

   The Integration Administrator can choose ADFS attributes and map them to corresponding Learning Manager’s group-able attributes. Once the mapping is completed, the same mapping is used in subsequent user imports. It can be reconfigured if Administrator wants to have a different mapping for importing users.

   Automated user import automated-user-import-4

   User import process allows Learning Manager Administrator to fetch employee details from ADFS and import them into Learning Manager automatically.

   Filtering users filtering-users-4

   Learning Manager Administrator can apply filtering to the users before importing them. For example, Learning Manager Administrator can choose to import all users in the hierarchy under one or more specific Managers.

   To set up ADFS connector , contact the Learning Manager CSM team.

   Configure ADFS connector configure-adfs-connector

   1. In Learning Manager home page, hover mouse over the ADFS card/thumbnail. A menu appears. Click Connect option in the menu.

      

      ADFS thumbnail

   2. Click Connect to establish a new connection. The ADFS connector page appears. Enter the details of your account you want to map.

      

      Establish connection

   3. If you want to import ADFS user directly as a Learning Manager internal user, use the Import Internal Users option.

      

      Import user to Learning Manager

   4. In the mapping page, on left side you can see Learning Manager’s columns and on right side you can see the ADFS columns. Select the appropriate column name that maps to the Learning Manager’s column name.

      

      Map attributes

   5. To view and edit data source, as an Administrator, click Settings > Data Source.

      The established ADFS source would be listed. If you require to edit the filter, click Edit.

      
      Data source setting

   6. You receive a notification upon completion of import. To view or edit the import log, click Users > Import log.

   Delete a connection delete-a-connection-1

   To delete an established miniOrange connection, follow these steps.

   Adobe Connect connect

   1. On Adobe Connect, click the three dots on the card, and choose Connect.

   2. Click the Configure Now link in Adobe Connect Configuration section.

   3. Provide your company’s Adobe Connect domain name and log in credentials.

      A sample Adobe Connect URL: mycompany.adobeconnect.com

      You must provide the email id of the Adobe connect account’s Administrator.

      note
      NOTE
      Only Adobe hosted connect accounts are supported in Learning Manager. Example; ‘.adobeconnect.com’.

   4. Click Integrate.

      After authenticating the email id, Learning Manager displays the message as Connect is successfully integrated. You can start viewing your virtual classroom courses using Adobe Connect automatically.

      After the Connect account admin has authenticated his/her email id, the request goes for approval from the Adobe Connect back-end team. It usually takes a day or two for the integration to be approved and set up.

      note
      NOTE
      Adobe Connect account administrator should accept the Terms and Conditions of using Adobe Connect. If this is not accepted, your login authentication may fail. After creating the Adobe Connect account, log in to the account once. During first time login, a terms and conditions page appears.

   Add virtual classroom session information add-virtual-classroom-session-information

   If the author of a virtual classroom course has not provided the session information, then Administrator can include the session details.

   In Administrator login, click the VC course name. Click Instances on the left pane and Session Details. Click the Edit icon at the right corner of the Session Details page to add the session information.

   With the integration of Adobe Learning Manager and Adobe Connect for creating virtual classroom modules or sessions, your Connect account should support Meeting rooms with adequate number of rooms and concurrent users for your use case. These meeting rooms are used to host Learning Manager virtual classroom modules. A new Connect meeting room is dynamically created by Learning Manager for each virtual classroom module or session within Learning Manager.

   note
   NOTE
   You must purchase Adobe Connect separately, apart from Adobe Learning Manager.

   Adobe Connect persistent meeting room persistent

   In Adobe Connect, customers use existing meeting rooms that they have already created in Connect. All meeting rooms in Connect are persistent and the meeting room templates are carefully set up to provide a unified experience for each persistent room.

   You can create a virtual classroom session using one of the already created room in Adobe Connect.

   Learning Manager also allows learners to enter the connect room for their virtual session using an authentication method.

   
   Adobe Connect authentication

   When creating a VC module using Adobe Connect, you can select a persistent room. If No is selected, a dynamic meeting room gets created as before.

   
   Persistent room selection

   Once a learner takes a course via Adobe Connect and completes the course, after a while, the recording of the session along with the passcode displays on the Learner app.

   
   Connect recording

   Import quiz scores from Adobe Connect quiz-adobe-connect

   Import Connect quiz data into Learning Manager and integrate it with existing reporting workflow so that Learning Manager users can get quiz data, user responses and scores from Adobe Connect sessions within report, like the way it is available for self-paced modules having quizzes.

   In the Connect section, if any learner takes a quiz course or any interactions that supports quiz reporting, all interactions by the learners are tracked in addition to completion. The course must be a Connect VC training.

   Here is a brief workflow of the process.

   Adobe Connect - Host

   • The host in Connect creates a course and uploads content which contains quiz and is interactive.
   • The host creates a Virtual Classroom training and saves the VC training. The host has the option to link the above created course to the VC or he/she can use the Share Course option from within the Connect App during the session to share the course.

   Learning Manager - Author

   • The Author creates a course in Learning Manager with the module type as Virtual Classroom.
   • From the Conferencing System drop-down list, choose Connect as the VC Provider.
   • Choose the Persistent Meeting course and select the VC Classroom created by the host in Connect. Choose the Instructor. Save and Publish the course.

   Learning Manager - Learner

   • After the course is published, the learner enrolls into the course.
   • The learner is redirected to the Connect VC session where he/she is allowed access to the VC session by the Connect host.

   Adobe Connect - Host

   • Within the VC session, the Connect host shares the quiz that was shared previously.

   Adobe Connect - Learner

   • The learner takes the quiz and closes the session once the quiz is completed.

   Learning Manager - Learner

   • The learner closes the session and the session syncs automatically.

   Learning Manager - Admin

   • Once the session has expired, the quiz import workflow will be triggered after the scheduled duration.

   • Wait until the schedule is triggered and the processing is complete. To check the processing status from the Integration admin side, you can view the Execution Status within the Adobe Connect connector to watch the progress. Once the execution is successful, the status will change to Completed.

   • The admin then choose the Learning Manager Course created previously. The admin sees the following:

     • Attendance & Scoring -Displays the final quiz score and the attendance status.

     • L2 Quiz Score

       • By User - Displays the final quiz score displayed as Points and Percentage.
       • By Question - Displays the quiz information as a report chart.

   Marketo Engage connector marketo

   Learning Manager integrates with Marketo Engage, a marketing automation software that helps run marketing campaigns.

   The Marketo Engage Connector is designed to add (or update) leads in the Marketo Engage database, when a new user is added to the Learning Manager Account. It also associates learning behaviors of the user in Learning Manager (course enrollment, course completion, skill assignment and skill accomplishment) as custom objects with the corresponding leads in Marketo Engage. This enables a marketer to use this information to target audiences based on their learning behaviors captured from Learning Manager and use features of Marketo Engage like “Smart Lists”.

   As an Integration Admin, you can integrate Learning Manager with a Marketo Engage instance to automate data synchronization. You can export internal users and export training enrollments and skill completion events. The operations can be performed on a schedule, and these can be configured, on demand.

   For Learning Manager to integrate with your Marketo account, your Marketo account needs to have the ability to create schemas by APIs.

   From the Marketo app, you can download these three reports:

   • User report
   • Learning Transcript
   • User skill report

   When you create a Marketo Engage connection, you must provide the following details:

   • Connection name
   • Client Id
   • Client Secret
   • Marketo Engage Domain

   

   Enter credentials for Marketo

   note
   NOTE
   You can get the Client Id and secret from the Marketo Engage app. On the Marketo app, you can get the Client id and secret from the LaunchPoint section, and the Marketo Domain from the WebServices section.

   On the Unified Reports section of the Markeo Engage connection in the Learning Manager app, you can create campaigns based on the following:

   • A new user is added to Learning Manager
   • A new user is enrolled to a course
   • A new user has completed a course
   • A learner is enrolled into a skill
   • A learner has achieved a skill

   Like any other connector, you can schedule and export data on demand.

   Column mapping in Marketo Engage column-mapping-in-marketo-engage

   In Marketo, there are two types of databases:

   • Lead Database
   • Custom Object Database

   Column mapping is used to create lead database. Leads are users that you’ve exported from the User Report.

   The fields from the User Report are listed under the column Adobe Learning Manager. The fields under the column Marketo are what Marketo provides. Using both the columns, you can map any field in Learning Manager to that from Marketo. From a Learning Manager column you join a related column from Marketo. After joining the columns, a lead database gets created.

   You can then view all the exported users in Marketo.

   In the Marketo Custom Objects section in the Marketo app, you can see that all the three reports, Learner Transcript, User Skill, and User Report, are present. These reports have the string “cp_” prepended to each. Each new user who gets exported to Marketo is considered as a lead.

   Events

   Export data from Learning Manager events to a Marketo Engage instance. Select the events to export to the Marketo Engage database either on demand or on a schedule.

   • New user addition
   • Update user metadata
   • Update user activity
   • Training enrollment
   • Self enrollment
   • Skill completion

   Microsoft Teams Connector microsoft-teams-connector

   Microsoft® Teams® is a persistent chat-based collaboration platform that supports document sharing, online meetings, and other features for business communications.

   Adobe Learning Manager uses a virtual classroom connector that can be used to integrate Microsoft Teams meetings into Learning Manager.

   Microsoft Teams connector connects the Learning Manager and Microsoft Teams systems to enable automatic data synchronization. The following list describes the Microsoft Teams connector capabilities:

   Set up virtual sessions using Microsoft Teams

   This connector helps integrate your Adobe Learning Manager account with your Microsoft Teams account. Once integrated, the connector enables an Author in Learning Manager to use Microsoft Teams as the technology service provider for the Virtual Classroom modules created in Learning Manager.

   Allow Microsoft Teams to authenticate learners when entering virtual classroom

   A meeting organizer can enable lobby to restrict entry into the meeting as well as control the other meeting options as provided by Microsoft Teams.

   Use automated user completion syncing

   The automated user completion syncing process allows a Learning Manager Administrator to automatically fetch the completion records and recording URL for the Teams meeting.

   For more information, see Install Microsoft Teams connector in Adobe Learning Manager.

   Training data access connector training-data-access

   note important
   IMPORTANT
   This specific functionality is available only if Adobe Learning Manager is sold as an add-on to Adobe Experience Manager. The course data would be stale in 24 hours.

   note
   NOTE
   The section highlights how the infrastructure works but for building a headless or AEM-based non-logged-in experience, please contact us. We will suggest the right approach basis your use case. This functionality is not currently available as self-serve.

   The Training Data Access connector lets you create a headless experience. This experience can be standalone, or a custom user interface based on AEM Sites. It helps retrieve and display training information to learners and allows searching and filtering. Once the data connector is enabled, a set of public APIs will be available to build the interface, where the course/learning path information will be displayed to learners.

   Configure the connector configure-training-data-connector

   Use the Training Data Access connector to integrate your Adobe Learning Manager account with data storage and search systems. This helps your AEM Sites-based interface get training data, display web pages, and offer better search options for learners.

   Export training metadata from Adobe Learning Manager to the data retrieval and search enablement services using the APIs. You can also create a schedule to automate these exports.

   To configure the training data access connector, follow these steps:

   1. In the Integration Admin app, select Training Data Access > Getting Started.

   2. Select Next on the Getting Started page.

   3. Type the connection name and allow-listed domains.

      
      Type connection name and domain name

   4. Select the Type of interface from the following options:

      • Native Learning Manager: This is the standard offering, which is available only for native interface.
      • ** Headless interfaces**: This is the premium offering that exposes APIs to build a non-logged-in experience.

      
      Types of interface

   5. Select Connect. The base URL and the CDN URL will be auto-generated.
      You can use these URLs to retrieve the data using APIs.

      note
      NOTE
      Customers using the premium offering will get a different URL than those using the standard offering.

   6. Select Export Training Metadata on the connector page.

   7. Select Enable training metadata export using this connection to export the training data.

   8. Once you enable the connection, the images of all the courses, learning paths, and certificates get migrated to the CDN.

   9. Export the metadata of the courses, learning paths, and certificates into the search and retrieval service.

   10. You can schedule the metadata export by selecting the Enable schedule option. The schedule will occur automatically every 3 hours for the premium plan.

   11. For an on-demand report, go to On Demand, select the Start date, and then click Execute.
       You can check the status of the report execution on the Execution Status page.

   Create website in AEM create-website-in-aem

   Pre-requisite: Install the AEM package from the GitHub repository.

   1. Use the base and retrieval URLs, Client ID, Client Secret, and Admin Refresh Token and create a configuration in AEM.
   2. Create the website using the AEM components.
   3. Publish the website.

   For more information, see this document.

   Learners learners

   The published website displays a list of all migrated Courses, Certificates, and Learning Paths that are retrieved from the search service for non-logged in learners.

   When a learner clicks Course or Certificate or Learning Path, the Overview page launches. On the page, when the learner enrolls, they must log in first, and then take the Course.

   Non-logged-in experience non-logged-in-experience

   The non-logged-in experience allows you to create learning experiences for for non-logged-in users. For example, a non-logged-in experience serves as a landing page for marketing campaigns to encourage sign-ups.

   The non-logged-in experience in Adobe Learning Manager can be configured using the Training Data Access connector. The connector provides the following offerings:

   • Standard offering
   • Premium offering

   Standard offering

   The standard offering is to build the native version of Adobe Learning Manager. Users can build a demonstration-only, non-logged-in headless experience. The demonstration headless experience is unscalable and should not be used in a production environment.

   Premium offering

   The premium offering helps users build a headless interface, which is configured by the Training Data Access connector. For blended learning scenarios, you also get real-time seat limits, seats occupied, waitlist limits, and waitlist counts. Customers can use these APIs to create search and filter capabilities and a complete course summary for non-logged-in learners.

   Customers can purchase a premium plan to build this highly scalable non-logged-in experience.

   note
   NOTE
   Please contact the support team or CSM to purchase the premium plan.

   After a user buys a plan, the CSM team will activate the premium plan for them. Using the Training Data Access connector, users can set up a non-logged-in experience with the features mentioned earlier.

   Adobe Commerce connector adobe-commerce-connector

   note
   NOTE
   This specific functionality is available only if Adobe Learning Manager is sold as an Add-on to Adobe Experience Manager.

   note
   NOTE
   This connector can be enabled for trial accounts also.

   Adobe Learning Manager now offers integration with Adobe Commerce, a platform to build eCommerce experiences for B2B and B2C customers.

   Adobe Commerce is an extensible and scalable commerce enablement solution that enables you to build multi-channel commerce experiences for B2B and B2C customers on a single platform. Use the Adobe Commerce connector to connect your Adobe Learning Manager account with Adobe Commerce and realize e-commerce capabilities on the learning platform.

   Enable this connector and utilize the Adobe Commerce features to provide the learning offerings as paid training. Note that you need to purchase Adobe Commerce separately before you can integrate it with Adobe Learning Manager using this connector.

   The connector integrates with Adobe Commerce by sending training data to the commerce platform, which then enables learners to make a payment and purchase training.

   In addition to initiating a purchase, the connector also collects purchase details from Adobe Commerce, which is used by Adobe Learning Manager to validate the purchase and unlock access to the training.

   Pre-requisites

   1. Enable RabbitMq or any other messaging broker.

   2. Enable CRON.

   3. For steps 1 and 2, edit the following files:

      1. .magento.app.yaml
      2. .magento/services.yaml
      3. .magento.env.yaml

   4. Override options limit via custom module. This is an optional step but highly recommended for large datasets.

   5. Enable all async APIs on the page. Since there may be a lot of data, the export happens asynchronously. The APIs from Adobe Commerce are called the request payload is sent. The request pushes the messages to a queue and there is a consumer to this queue, which processes these messages and creates products on the commerce side. Adobe Commerce does not provide this async processing by default. That is why you must enable this option.

   6. Add a link to return to ALM on the payment success page. This return URL must be configured in Adobe Commerce. The URL to be used for the link. - https://learningmanager.adobe.com/app/learner#/postPayment

   7. Change indexing from “On save” to “Scheduled”. For more information, see this KB.

   8. Apply the following patches. For more information, see Apply patches.

   9. Configure Fastly. Fastly is required for Adobe Commerce on cloud infrastructure, and is used in Staging and Production environments. For more information, see Set up Fastly.

   Configure the connector configure-connector

   As an Integration Administrator, in the Adobe Commerce connector, click Connect.

   On the configuration page, enter the following details. These details, the authorization keys, are available in Adobe Commerce. Once you create an integration in Adobe Commerce, the credentials will be available there.

   
   Configure Adobe Commerce Connector

   Once Adobe Commerce connector connection is enabled, an author can set the price for a course, Learning path, or a certificate.

   After the course, Learning Path, or certificate is published, a learner can buy courses the learner app.

   • Native Learning Manager: The learner can purchase a course, Learning Plan, or a certificate from within Learning Manager. This is only applicable where the author has added a price.
   • Custom-made using AEM sites: The learner can purchase a course from an AEM site.

   Workflow workflow

   The Adobe Commerce Administrator configures Learning Manager as an integration.

   The Author marks the courses, Learning Paths, or certificates as premium and assigns prices. This option comes only if ecommerce is enabled for the account. For more information, see Create courses.

   The course or Learning Path will not be available for purchase until the data is synchronized in Adobe Commerce.

   Export courses to Adobe Commerce export-commerce

   After an author has set the prices on various courses, Learning Paths, or certifications, you, as the Integration Administrator, will export the courses, Learning Paths, or certifications into Adobe Commerce.

   note
   NOTE
   In the March 2024 release of Adobe Learning Manager, we’ve introduced support for Adobe Commerce 2.4.6.

   1. Click Export Training Metadata > On Demand.

   2. Select the dates.

   3. Click Execute. Upon successful execution, all courses or Learning Paths that are priced, will be moved to Adobe Commerce. The learner can then buy the course from Learning Manager.

   Native Learning Manager with Adobe Commerce learning-manager-with-commerce

   Learner learner

   As a learner, you must be logged in to buy a course, certificate, or a Learning Path.

   To purchase the course, click Buy now. You are redirected to Adobe Commerce to complete the purchase. Once the payment is successful, you can see a message that prompts you to return to Learning Manager and start the course. You must also log in to Adobe Commerce separately to complete the purchase.

   When you purchase a Course, Certificate, or Learning Path from ALM Native or AEM, you get emails from ALM as well as Adobe Commerce.

   In addition, you can enable/disable emails from Adobe Commerce as well.

   AEM sites with Adobe Commerce aem-sites-with-adobe-commerce

   When the Custom-made using AEM sites option is enabled, you, as a learner, can buy courses from a custom-built AEM site.

   The AEM site will have all the metadata from Learning Manager for enabling search through Adobe Commerce. The courses are fetched from Adobe Commerce in non-logged in cases.

   Both logged in and non-logged in experience is possible. Non-logged in users can search and browse the course catalog, Learning Plan, and Certificates. However, if you want to purchase a course, you must log in to the AEM site.

   As with native Learning Manager, after logging in, you can add a course to the cart and then preview or buy the course.

   Set up the Adobe Commerce connector setup-commerce-connector

   Pre-requisite pre-requisites

   The Administrator enables the checkbox, Enable pricing for trainings, in Settings > General in the Admin app. If the option is enabled, Authors can specify prices for trainings. When you add an Adobe Commerce connection, this checkbox is automatically selected and enforced.

   Adobe Learning Manager supports eCommerce to buy and sell training. Here, users can sell training to promote the up-selling and cross-selling of their products.

   With the integration of Adobe Commerce, Adobe Learning Manager supports buying and selling of training to provide a more complete customer experience in Customer Partner Education scenarios.

   The primary objectives of this integration are as follows:

   • Users can generate revenue by selling courses on Adobe Learning Manager or on a Headless learning interface.
   • Enable Adobe Commerce integration to the platform to sell courses using Learning Manager’s native app and AEM.
   • Allow Learning Manager’s customers to offer formal learning in the form of paid courses.
   • Enable learners to preview courses before deciding to purchase the training.

   Adobe Learning Manager native native-learning-manager

   Integration Administrator

   1. On the Integration Administrator page, add the Adobe Commerce connector. Get the authentications from the application that was created in Adobe Commerce.
   2. Once Adobe Commerce is enabled, eCommerce is enabled on Adobe Learning Manager. The data from Learning Manager to Adobe Commerce is synced according to a schedule. The data includes all the training (paid) along with the metadata (users, skills, author name, price etc.).

   note
   NOTE
   Adobe Learning manager and Adobe Commerce have different logins.

   AEM aem

   In this mode, a Learner takes the course off an AEM-based site, which is built by using AEM-based templates and components.

   On the AEM site, the learner has support for shopping cart, add to cart button, deleting courses from the shopping cart, and so on.

   If the user is not logged in, they can still search for course catalogs and view course details but cannot purchase a course. As a learner, you must be logged in if you want to purchase a course.

   After the Learner purchases the course, they are redirected to the course overview page in the enrolled state, where they can take the purchased training.

   Headless- Non-logged in headless-non-logged-in

   A Learner can:

   • Search for any training from the search bar.
   • Filter any training by price range.

   A learner cannot:

   • Purchase a course from the Overview page.
   • Preview paid content.

   Headless- Logged in headless-logged-in

   A Learner can:

   • Explore, view, search, and filter paid or free training courses.

   • Add a course to a cart and then check out for purchase.

   • Add, update, or delete training courses in the cart.

   • Simultaneously pay for multiple training courses.

   • Preview a paid course in the Player.

   • See messages if there is a payment error.

   • See the invoice as an attachment in the email after purchasing the course.

   On-demand sync on-demand-sync

   The sync between Learning Manager and Adobe Commerce happens twice daily. After the Administrator enables an account for e-commerce, the Enable training metadata export using this connection option, when enabled, stores the images of the Course, Learning Path, and Certificates in a public CDN.

   If the data remains unsynchronized, the pricing information do not appear for a learner.

   For native Learning Manager, if e-commerce is enabled and sync between Learning Manager and Adobe Commerce is completed, learners can view or search free or paid training.

   For AEM, there is no Buy Now, only an Add to Cart button. This button also remains disabled if the sync is not performed.

   Frequently Asked Questions faqs

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   What courses cannot be purchased?
   Courses, such as, recurring certifications, content marketplace training, acquired training, training from connectors, Job Aids, and Manager approved/nominated courses cannot be purchased by a learner.

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   Is there any change in the Learner Transcript and Trainings Report?
   These reports display the price and the date of purchase for all purchased training in the account.

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   Can a learner enroll in a free training?
   Yes, a learner can enroll in free training. Free training displays the Preview and Enroll button on the Training Overview page.