Configure landing page subdomains lp-subdomains

Access the Administration > Channels menu, then select Landing page settings > Landing page subdomains.

Click Set up subdomain.

Select Use delegated domain from the Configuration type section.

Enter the prefix that will display in your landing page URL.

Only alpha-numeric characters and hyphens are allowed.

Select a delegated subdomain from the list.

You cannot select a subdomain that is already used as landing page subdomain.

Note that you cannot use multiple delegated subdomains of the same parent domain. For example, if ‘marketing1.yourcompany.com’ is already delegated to Adobe for your landing pages, you will not be able to use ‘marketing2.yourcompany.com’. However, multi-level subdomains being supported for landing pages, you may proceed using a subdomain of ‘marketing1.yourcompany.com’ (such as ‘email.marketing1.yourcompany.com’), or a different parent domain.

Click Submit.

Once submitted, the subdomain displays in the list with the Processing status. For more on subdomains’ statuses, refer to this section.

Before being able to use that subdomain to send messages, you must wait until Adobe performs the required checks, which can take up to 4 hours.

Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create landing page presets.

Access the Administration > Channels menu, then select Landing page settings > Landing page subdomains.

Click Set up subdomain.

Select Add your own domain from the Configuration type section.

Specify the subdomain to delegate.

Delegating an invalid subdomain to Adobe is not allowed. Make sure you enter a valid subdomain which is owned by your organization, such as marketing.yourcompany.com.

For landing pages, multi-level subdomains are supported. For example, you can use ‘email.marketing.yourcompany.com’.

The record to be placed in your DNS servers displays. Copy this record, or download a CSV file, then navigate to your domain-hosting solution to generate the matching DNS record.

Make sure that DNS record has been generated into your domain-hosting solution. If everything is configured properly, check the box “I confirm…”, then click Submit.

When you configure a new landing page subdomain, it always points to a CNAME record.

Once the subdomain delegation has been submitted, the subdomain displays in the list with the Processing status. For more on subdomains’ statuses, refer to this section.

Before being able to use that subdomain for your landing pages, you must wait until Adobe performs the required checks, which can take up to 4 hours.

Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create landing page presets.

Note that the subdomain will be marked as Failed if you fail to create the validation record on your hosting solution.

In Journey Optimizer, unpublish all the landing pages associated with the subdomain. Learn how

If the landing page subdomain points to a CNAME record, you can delete the CNAME DNS record that you created for the landing page subdomain from your hosting solution (but do not delete the original email subdomain if any).

Reach out to your Adobe representative with the subdomain you want to undelegate.