Table of content:
You can use Integrations in Adobe Journey Optimizer to call external systems over HTTP when each system exposes an API endpoint that suits your use case and is compatible with how Integrations issues requests and consumes responses. For complete workflow, see Work with Integrations.
The list of third-party solutions described is illustrative, not exhaustive. Other platforms may be used where they satisfy product requirements.
Operational guardrails operational-guardrails
Apply the following when you configure any integration in this guide or a similar vendor:
- Response format: Integrations map fields from JSON responses. Design calls so the API returns JSON suitable for mapping at authoring time.
- Payload and fields: Request and map only the attributes you need. Smaller responses reduce latency and limit exposure of sensitive data.
- Endpoint shape: Prefer stable, single-resource retrieval (for example one entry, product, or member) over broad list or pagination endpoints when the product expects targeted lookups. See Limitations & exclusions and Work with Integrations.
- Volume and reliability: Respect the vendor’s rate limits. Configure timeout, retry, and cache policy for your channel (for example batch email vs transactional sends) and validate under load.
- Security: Store and rotate tokens, API keys, and OAuth credentials according to your organization’s policies. Do not embed secrets in message content.
Limitations & exclusions limitations-exclusions
The third-party solutions list is illustrative, not exhaustive. Vendor APIs, hosts, rate limits, and JSON response shapes can change. Confirm endpoints, authentication, and field mapping with the vendor’s current documentation and your subscription. Patterns here assume read-oriented calls suitable for personalization. Write-back, batch exports, or non-JSON responses may be out of scope unless noted.
Quick navigation quick-navigation
Use these grouped links to jump to the relevant vendor pattern quickly:
- Content and CMS: Contentful, Sitecore, Salsify, Contentstack, Akeneo, Magnolia
- Loyalty and rewards: Voucherify, Talon.One, Antavo, Salesforce Loyalty, Capillary
- Templates and messaging: Stensul, Marigold, Adobe Target Recommendations
- Data, weather, and operations: AccuWeather, ShipStation, RevenueCat, Databricks
- Reviews, consent, and social: Bynder, Trustpilot, Bazaarvoice, OneTrust, Meta, Aprimo, Epsilon (Epsilon3)