Identity

The following alert rules are specific to Identity Service:

I/O Event subscriptionAlert ruleDescriptionSchema Payload
Identity Service Flow Run StartIdentity Service Flow Run StartThis alert triggers when an Identity Service flow run starts processing data. In other words, ingested data is being loaded from the Data Lake into Identity Service.
{
   “id”: “3c41c35b-d11e-40f1-9566-a5e762c28b59”,
   “createdAt”: 1693592240366,
   “updatedAt”: 1693592240366,
   “createdBy”: “acme@AdobeID”,
   “updatedBy”: “acme@AdobeID”,
   “createdClient”: “acme_client”,
   “updatedClient”: “acme_client”,
   “sandboxId”: “1bd86660-c5da-11e9-93d4-6d5fc3a66a8e”,
   “sandboxName”: “prod”,
   “imsOrgId”: “5C1328435BF324E90A49402A@AdobeOrg”,
   “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
   “providerRefId”: “64f22aaf0b0eba2866deff2a”,
   “etag”: “"1a0059ab-0000-0a00-0000-64f22ab00000"”,
   “metrics”: {
      “statusSummary”: {
         “status”: “inProgress”
      }
   },
   “activities”: [],
   “flowName”: “Datalake to Identity Service Flow”
}
Identity Service Flow Run SuccessIdentity Service Flow Run SuccessThis alert triggers when data is successfully loaded from the Data Lake into Identity Service.
{
   “id”: “1a1dd6ad-a033-4e1f-a5be-1fa2c2698ca4”,
   “createdAt”: 1694466196663,
   “updatedAt”: 1694467528023,
   “createdBy”: “acme@AdobeID”,
   “updatedBy”: “acme@AdobeID”,
   “createdClient”: “acme_client”,
   “updatedClient”: “acme_client”,
   “sandboxId”: “1bd86660-c5da-11e9-93d4-6d5fc3a66a8e”,
   “sandboxName”: “prod”,
   “imsOrgId”: “5C1328435BF324E90A49402A@AdobeOrg”,
   “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
   “providerRefId”: “64ff8094a3c348289dc9a7a9”,
   “etag”: “"110013a7-0000-1b00-0000-64ff85c80000"”,
   “predecessors”: [{
      “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
      “flowRunId”: “e2af312c-6465-47d1-92bc-e21f26c4a8df”,
      “flowSpec”: {
         “id”: “9753525b-82c7-4dce-8a9b-5ccfce2b9876”,
         “version”: “1.0”
      }
   }],
   “metrics”: {
      “durationSummary”: {
         “startedAtUTC”: 1694466196065,
         “completedAtUTC”: 1694467520000
      },
      “recordSummary”: {
         “inputRecordCount”: 1,
         “createdRecordCount”: 0,
         “updatedRecordCount”: 1,
         “outputRecordCount”: 0,
         “skippedRecordCount”: 0,
         “failedRecordCount”: 0,
         “deletedRecordCount”: 0,
         “targetSummaries”: [{
            “id”: “4c4810e6-a595-4667-852a-bf75e1b02e8a”,
            “createdRecordCount”: 0,
            “outputRecordCount”: 0,
            “updatedRecordCount”: 1,
            “deletedRecordCount”: 0
         }, {
            “id”: “4d5afd86-cb3a-459d-9c0b-81a0599d5a7d”,
            “createdRecordCount”: 0,
            “outputRecordCount”: 0,
            “updatedRecordCount”: 0
         }]
      },
      “statusSummary”: {
         “status”: “success”
      }
   },
   “activities”: [{
      “id”: “46382888-2f46-11eb-adc1-0242ac120002”,
      “name”: “Identity Service Batch Activity”,
      “updatedAtUTC”: 0,
      “durationSummary”: {
         “startedAtUTC”: 1694466196065,
         “completedAtUTC”: 1694467520000
      },
      “latencySummary”: {},
      “sizeSummary”: {},
      “recordSummary”: {
         “inputRecordCount”: 1,
         “createdRecordCount”: 0,
         “updatedRecordCount”: 1,
         “outputRecordCount”: 0,
         “skippedRecordCount”: 0,
         “failedRecordCount”: 0,
         “deletedRecordCount”: 0
      },
      “fileSummary”: {},
      “statusSummary”: {
         “status”: “success”,
         “extensions”: {}
      }
   }],
   “flowName”: “Datalake to Identity Service Flow”
}
Identity Ingestion Delays, Failures and ErrorsIdentity Service Flow Run DelayThis alert triggers when an Identity Service flow run takes longer than 150 minutes to process.

NOTE: The delay alert evaluation will stop after 10 hours, even if the issue still exists.
{
   “id”: “cf60faf1-eae7-4d79-a0fa-f1eae72d7974”,
   “status”: “INACTIVE”,
   “name”: “identity_service_batch_flow_run_delay”,
   “message”: “Resolved : Identity Service Flow Run Delay Datalake_to_Identity Service_Flow has been processing for more than 150 minutes. The current value is 514 minutes.”,
   “createdAt”: “2023-09-01T17:21:08.867Z”,
   “resolvedAt”: “2023-09-01T18:48:08.867Z”,
   “severity”: “high”,
   “imsOrgId”: “5C1328435BF324E90A49402A@AdobeOrg”,
   “sandboxName”: “telmore-prod”,
   “sandboxId”: “1bd86660-c5da-11e9-93d4-6d5fc3a66a8e”,
   “value”: “514”,
   “url”: “https://experience.adobe.com/#/@0BD6E1CE5440F9CA0A4C98A5@AdobeOrg/sname:telmore-prod/platform/monitoring/dashboard?pageType=identity&flowId=dbc5c132-bc2a-4625-85c1-32bc2a262558&runId=389e37c6-e225-4a20-8049-674d201c28b9&us_redirect=true”,
   “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
   “flowRunId”: “389e37c6-e225-4a20-8049-674d201c28b9”
}
Identity Ingestion Delays, Failures and ErrorsIdentity Service Flow Run FailureThis alert triggers when an error occurs while ingesting data into Identity Service.

NOTE: The delay alert evaluation will stop after 10 hours, even if the issue still exists.

Profile

The following alert rules are specific to Real-Time Customer Profile:

I/O Event subscriptionAlert ruleDescriptionPayload schema
Profile Flow Run StartProfile Flow Run StartThis alert triggers when a Profile flow run starts processing data.
{
   “id”: “a2f085ec-61f9-4f2e-8814-60a8f64332bb”,
   “createdAt”: 1693950380140,
   “updatedAt”: 1693950380140,
   “createdBy”: “acme@AdobeID”,
   “updatedBy”: “acme@AdobeID”,
   “createdClient”: “acme_client”,
   “updatedClient”: “acme_client”,
   “sandboxId”: “1bd86660-c5da-11e9-93d4-6d5fc3a66a8e”,
   “sandboxName”: “acme sandbox”,
   “imsOrgId”: “5C1328435BF324E90A49402A@AdobeOrg”,
   “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
   “providerRefId”: “64f7a1ab344c1728672d58a1”,
   “etag”: “"000045a2-0000-0a00-0000-64f7a1ac0000"”,
   “metrics”: {
      “statusSummary”: {
         “status”: “inProgress”
      }
   },
   “activities”: [],
   “flowName”: “Datalake to Profile Flow”
}
Profile Flow Run SuccessProfile Flow Run SuccessThis alert triggers when data is successfully loaded into Profile from the Data Lake.
{
   “id”: “8336a037-1d7c-42c9-959d-5efc892a3c6d”,
   “createdAt”: 1693949680760,
   “updatedAt”: 1693951257493,
   “createdBy”: “acme@AdobeID”,
   “updatedBy”: “acme@AdobeID”,
   “createdClient”: “acme_client”,
   “updatedClient”: “acme_client”,
   “sandboxId”: “1bd86660-c5da-11e9-93d4-6d5fc3a66a8e”,
   “sandboxName”: “prod”,
   “imsOrgId”: “5C1328435BF324E90A49402A@AdobeOrg”,
   “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
   “providerRefId”: “64f79ef0badb1428d3508035”,
   “etag”: “"bc00da87-0000-0200-0000-64f7a5190000"”,
   “predecessors”: [{
      “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
      “flowRunId”: “94b2828e-17b6-416b-a645-0025c08d45c5”,
      “flowSpec”: {
         “id”: “9753525b-82c7-4dce-8a9b-5ccfce2b9876”,
         “version”: “1.0”
      }
   }],
   “metrics”: {
      “durationSummary”: {
         “startedAtUTC”: 1693949680540,
         “completedAtUTC”: 1693951233209
      },
      “recordSummary”: {
         “inputRecordCount”: 130,
         “createdRecordCount”: 130,
         “updatedRecordCount”: 0,
         “outputRecordCount”: 130
      },
      “statusSummary”: {
         “status”: “success”
      }
   },
   “activities”: [{
      “id”: “08e3217c-2f46-11eb-adc1-0242ac120002”,
      “name”: “Profile Batch Activity”,
      “updatedAtUTC”: 0,
      “durationSummary”: {
         “startedAtUTC”: 1693949680540,
         “completedAtUTC”: 1693951233209
      },
      “latencySummary”: {},
      “sizeSummary”: {},
      “recordSummary”: {
         “inputRecordCount”: 130,
         “createdRecordCount”: 130,
         “updatedRecordCount”: 0,
         “outputRecordCount”: 130
      },
      “fileSummary”: {},
      “statusSummary”: {
         “status”: “success”,
         “extensions”: {}
      }
   }],
   “flowName”: “Datalake to Profile Flow”
}
Profile Flow Run DelayProfile Flow Run DelayThis alert triggers when loading data from the Data Lake into Profile takes longer than 150 minutes to process.

NOTE: The delay alert evaluation will stop after 10 hours, even if the issue still exists.
{
   “id”: “00cf4244-bef0-4e36-8f42-44bef02e3659”,
   “status”: “FIRING”,
   “name”: “profile_batch_flow_run_delay”,
   “message”: “Triggered : Profile Flow Run Delay Datalake_to_Profile_Flow has been processing for more than 150 minutes. The current value is 152 minutes.”,
   “createdAt”: “2023-09-05T23:59:38.867Z”,
   “severity”: “high”,
   “imsOrgId”: “5C1328435BF324E90A49402A@AdobeOrg”,
   “sandboxName”: “acme sandbox”,
   “sandboxId”: “1bd86660-c5da-11e9-93d4-6d5fc3a66a8e”,
   “value”: “152”,
   “url”: “https://experience.adobe.com/#/@02251C795D6036FF0A495EF7@AdobeOrg/sname:acme sandbox/platform/monitoring/dashboard?pageType=profile&flowId=dbc5c132-bc2a-4625-85c1-32bc2a262558&runId=ed32fbbe-a73c-4a0b-8685-01369c8dedf5&us_redirect=true”,
   “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
   “flowRunId”: “ed32fbbe-a73c-4a0b-8685-01369c8dedf5”
}
Profile Flow Run FailureProfile Flow Run FailureThis alert triggers when an error occurs while ingesting data into Profile.
{

   “id”: “36a796e5-4e8e-4354-a356-0e43d1e7b2e9”,
   “createdAt”: 1694521355684,
   “updatedAt”: 1694529448617,
   “createdBy”: “acme@AdobeID”,
   “updatedBy”: “acme@AdobeID”,
   “createdClient”: “acme_client”,
   “updatedClient”: “acme_client”,
   “sandboxId”: “1bd86660-c5da-11e9-93d4-6d5fc3a66a8e”,
   “sandboxName”: “prod”,
   “imsOrgId”: “5C1328435BF324E90A49402A@AdobeOrg”,
   “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
   “providerRefId”: “6500580b971bf828d4f8d078”,
   “etag”: “"01001034-0000-0d00-0000-650077a80000"”,
   “predecessors”: [{
      “flowId”: “dbc5c132-bc2a-4625-85c1-32bc2a262558”,
      “flowRunId”: “93c6e812-434d-4f62-97c8-b45a77fe1f02”,
      “flowSpec”: {
         “id”: “9753525b-82c7-4dce-8a9b-5ccfce2b9876”,
         “version”: “1.0”
      }
   }],
   “metrics”: {
      “durationSummary”: {
         “startedAtUTC”: 1694521355504,
         “completedAtUTC”: 1694529442409
      },
      “statusSummary”: {
         “status”: “failed”,
         “errors”: [{
            “code”: “UPINGT-007002-500”,
            “message”: “There was an error, the profile batch ingest job failed. Please contact Profile support.”
         }],
         “activityRefs”: [“08e3217c-2f46-11eb-adc1-0242ac120002”]
      }
   },
   “activities”: [{
      “id”: “08e3217c-2f46-11eb-adc1-0242ac120002”,
      “name”: “Profile Batch Activity”,
      “updatedAtUTC”: 0,
      “durationSummary”: {
         “startedAtUTC”: 1694521355504,
         “completedAtUTC”: 1694529442409
      },
      “latencySummary”: {},
      “sizeSummary”: {},
      “recordSummary”: {},
      “fileSummary”: {},
      “statusSummary”: {
         “status”: “failed”,
         “errors”: [{
            “code”: “UPINGT-007002-500”,
            “message”: “There was an error, the profile batch ingest job failed. Please contact Profile support.”
         }],
         “extensions”: {
            “errors”: [{
               “code”: “UPINGT-007012-400”,
               “message”: “Invalid ECID”
            }]
         }
      }
   }],
   “flowName”: “Datalake to Profile Flow”
}