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conversation

Last update: March 24, 2026

CREATED FOR:

  • Developer
AVAILABILITY
Brand Concierge for the Web SDK is currently in beta. The functionality and documentation are subject to change.

The conversation object contains configuration options for Brand Concierge chat sessions. This object is supported on Web SDK versions 2.31.0 or later.

Properties

Property
Type
Description
collectSources
boolean
Determines if the Web SDK reads the adobe_brand_concierge_source query string parameter and includes it in xdm.channel.referringSource. Defaults to false.
region
string
Routes Brand Concierge conversation requests to a specific data center instead of the nearest available one. Most organizations do not need to set this value. Only set it if conversation events do not arrive at the desired data center. This setting only affects conversation events; standard sendEvent commands are unaffected. Some possible example values include va7, or2, or irl1.
stickyConversationSession
boolean
Determines if the Web SDK sets a session cookie to preserve Brand Concierge chat sessions across page loads. Defaults to false. If omitted or set to false, Brand Concierge chat starts a new session on every page load.

Example

alloy("configure", {
  datastreamId: "ebebf826-a01f-4458-8cec-ef61de241c93",
  orgId: "ADB3LETTERSANDNUMBERS@AdobeOrg",
  conversation: {
    collectSources: true,
    region: "va7",
    stickyConversationSession: true
  }
});

Configure conversation settings using the Web SDK tag extension

These settings can be configured in the Web SDK tag extension using Brand Concierge settings.

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