Custom domain isn’t listed in Domain Mappings in AEM as a Cloud Service
In Adobe Experience Manager as a Cloud Service, a custom domain doesn’t appear in the Domain Mappings list when you configure an Adobe-managed CDN mapping and the required SSL certificate isn’t added. This prevents you from selecting the domain for the intended environment origin. To fix this, add a valid SSL certificate for the custom domain in Cloud Manager, confirm that the domain is added, and then create the domain mapping.
Description description
Environment
Adobe Experience Manager as a Cloud Service
Cloud Manager with Adobe Managed CDN
Issue/Symptoms
- When you try to add a custom domain such as
www.example.comby using the Domain Mappings UI, the domain doesn’t appear in the Domain dropdown. - This prevents you from associating the domain with the intended environment origin.
- You open the target environment’s General Configurations.
- You go to Domain Mappings and click Add.
- You select CDN Type as Adobe Managed CDN.
- You select the required Origin.
- When you open the Domain dropdown, the expected custom domain isn’t available.
- No error message appears in the UI.
Cause
For Adobe-managed CDN in Adobe Experience Manager as a Cloud Service, Cloud Manager requires a valid SSL certificate for the custom domain before the domain is available for mapping. The custom domain must also be added in Cloud Manager before you create the domain mapping.
Resolution resolution
To fix this issue, follow these steps:
- In Cloud Manager, confirm that a valid SSL certificate that includes
www.example.comis added for the program.- Note: For Adobe-managed CDN, Cloud Manager requires a valid SSL certificate for the custom domain before you add the domain mapping.
- Confirm that the custom domain is added in Cloud Manager.
- If the domain hasn’t been added yet, add it in the domain settings before you continue.
- Return to Domain Mappings and click Add.
- Select CDN Type as Adobe Managed CDN.
- Select the required Origin.
- Open the Domain dropdown and select the custom domain.
- Save the mapping and verify that the domain is now associated with the intended environment.
- If the domain still doesn’t appear, contact Adobe Support.