Adobe Experience Platform Agents trial
The following video is intended to support your understanding of the Adobe Experience Platform Agents trial.
What is available with the trial
- AI Assistant: A full-page, immersive conversational interface powered by Agent Orchestrator and works cross-product, enabling practitioners using enabled Experience Cloud products to leverage GenAI and Agentic AI capabilities. For more information, read the AI Assistant UI guide.
- Adobe Experience Platform Agents: Purpose-built AI agents skilled in delivering common jobs across customer experience domain categories. You can leverage Agents to expand your capacity to create and deliver experiences faster and with greater impact, unlocking next level productivity and efficiency. To understand what Agents can be leveraged with each Experience Cloud application, read the documentation on Agentic AI in Experience Cloud.
Trial program details
Adobe will determine your eligibility for the trial at its sole discretion. Customers who currently have or previously had an Adobe Experience Platform Agent Orchestrator Promotion license or an Experience Platform Agents AI Credits license are not eligible for the trial.
Eligible customers receive an initial one-time entitlement of up to 10,000 AI Credits to use for any combination of Jobs (depending on your existing license(s) to Experience Cloud applications) listed in the AI Credit Consumption Table. You can track your AI Credits using the license usage dashboard in the Adobe Experience Platform UI. For more information, read the license usage dashboard documentation.
The trial ends once you consume the initial one-time entitlement of 10,000 AI Credits or licenses additional AI Credits. While you may not immediately lose access or be charged overages, the extension of those benefits is at Adobe’s discretion. You must license additional AI Credits as soon as the trial is complete in order to continue using Experience Platform Agents without disruption. Please contact your Adobe Account Team for guidance on how to license additional AI Credits.
Access and Start Using AI Assistant powered by Agent Orchestrator
Users of eligible customers will have access to AI Assistant and Agents as part of the trial, so no action is needed. Experience Platform Agents are guided by user input and oversight. Agents also honor previously defined product-level access controls, so users can only perform jobs or execute actions for which they have permissions within the applicable underlying Experience Cloud products. If you want to opt-out of access to these Agentic capabilities and disable the trial access, please send a request to aep-agents-trial-support@adobe.com.
Once you have access, navigate to the Adobe Experience Cloud homepage to get started with AI Assistant. You can use the discovery prompts to view suggestions for prompts and common workflows. Use this feature to help accelerate your onboarding with AI Assistant. Additionally, read the prompt library for a variety of prompts that you can use with different agents. For more comprehensive information, read the AI Assistant UI guide.
For information on the available agents, read the Agent Orchestrator overview.
Frequently asked questions faq
Read the following for answers to frequently asked questions regarding the Experience Platform Agents trial.
What is the Adobe Experience Platform Agents trial?
The Adobe Experience Platform Agents trial lets eligible customers use certain Agents at no additional cost up to 10,000 AI Credits. The goal is to provide a low‑friction, low‑risk path to experience value from these agents before customers make a commercial decision.
Which Agents are included in this trial?
Read the guide on Agentic AI in Experience Cloud for a complete list of Agents included in the trial.
Who can participate in this trial?
The trial is being rolled out to certain eligible Adobe Experience Cloud customers in phases so Adobe can provide appropriate support. If you are interested in participating, please reach out to your Adobe Account Team and they can verify your status and discuss options for access.
How much AI Credits do I get and what happens when those AI Credits are used?
Eligible customers receive up to 10,000 AI Credits for the trial, which are consumed as Agents execute Jobs. Please note that these AI Credits only exist for the duration of the trial experience and do not roll over if you license additional AI Credits before using the full 10,000 AI Credits. For more information on AI Credit consumption, read the Agent jobs and AI Credit consumption guide.
Does this cost anything?
The trial does not require any additional purchase. There is no automatic conversion to a paid offering. If you decide to continue using Agents beyond the trial, your Adobe Account Team will work with you to transition to a paid offering.
Who can see the usage and how?
You can track your AI Credits using the license usage dashboard in the Adobe Experience Platform UI. For more information, read the license usage dashboard documentation.
Use the dashboard to view your AI Credits usage and reporting. Only administrators and users with the appropriate permissions can view your usage information.
What happens after the trial ends?
The trial ends when you consume the initial one-time entitlement of up to 10,000 AI Credits or once you license additional AI Credits.
Once the trial ends, you can choose to:
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Not move forward
- Doing so will allow the trial to expire
- Your existing Adobe products continue working as before, without penalty for not converting the trial
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Move forward with continued Agent usage
- You can work with your Adobe Account Team to transition to a paid offering.
There is no automatic hidden switch to convert customers whose trial has ended to paid.
Additional resources
Read the following guides for more information on Agent Orchestrator and AI Assistant: