Agentic AI in Experience Cloud

Adobe Experience Platform Agent Orchestrator and the Platform Agents enable agentic capabilities within our solutions. You can gain access to the capabilities of AEP Agent Orchestrator and AEP Agents either through::

  • Existing Experience Cloud apps: These apps work on their own, but adding AEP Agents gives you extra power and impact. If you have a license for Platform Agent Orchestrator, you can use the Platform Agents for the apps you’re entitled to.

  • AI-first Experience Cloud apps: These apps are built with AI at the core. They use generative or agentic AI for key tasks, and the agentic features are already included in the application license without requiring the Agent Orchestrator add-on. AI-first apps are marked with *.

Availability and supported applications

Learn about agnetic AI availability and supported applications:

Agent name
Availability
Supported applications
Capabilities
Product Support Agent
Available
  • Adobe Experience Platform
  • Real-Time CDP
  • Adobe Journey Optimizer
  • Adobe Journey Optimizer B2B Edition
  • Customer Journey Analytics
  • Adobe Experience Manager
Troubleshoot issues, create support tickets, and track progress with AI Assistant.
Site Optimization Agent *
Available
  • AEM Sites Optimizer
Uses generative AI to find and launch website improvements that boost traffic, engagement, and overall business results.
Data Insights Agent
Available
  • Customer Journey Analytics
Answer data questions and build visualizations in Analysis Workspace.
Audience Agent
Coming soon
  • Real-Time CDP
  • Adobe Journey Optimizer
Create and optimize audiences using natural language prompts.
Experimentation Agent *
Coming soon
  • AJO Experimentation Accelerator
Automate analysis to identify experiments and growth opportunities.
Journey Agent
Coming soon
  • Adobe Journey Optimizer
Create, analyze, and optimize customer journeys at scale.

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