Email parameters email-parameters

This section presents the options and parameters available from the delivery properties that are specific to email delivery.

Use Email BCC email-bcc

You can configure Adobe Campaign to keep a copy of emails sent from your platform. This option is detailed in this page.

Select message formats selecting-message-formats

You can change the format of email messages sent. To do this, edit the delivery properties and click the Delivery tab.

Select the format of the email in the lower section of the window:

  • Use recipient preferences (default mode)

    The message format is defined according to the data stored in the recipient profile and stored by default in the email format field (@emailFormat). If a recipient wishes to receive messages in a certain format, this is the format sent. If the field is not filled in, a multipart-alternative message is sent (see below).

  • Let recipient mail client choose the most appropriate format

    The message contains both formats: text and HTML. The format displayed on reception depends on the configuration of the recipient’s mail software (multipart-alternative).

    note important
    This option includes both versions of the document. It therefore reduces the delivery throughput, because the message size is greater.
  • Send all messages in text format

    The message is sent in text format. HTML format will not be sent, but used for the mirror page only when the recipient clicks on the message.

Set character encoding character-encoding

In the SMTP tab of the delivery parameters, the Character encoding section allows you to set a specific encoding.

The default encoding is UTF-8. If some of your recipients’ email providers do not support the UTF-8 standard encoding, you may want to set a specific encoding to properly display the special characters to your emails’ recipients.

For example, you want to send an email containing Japanese characters. To make sure that all characters will be correctly displayed to your recipients in Japan, you may want to use an encoding that will support the Japanese characters rather than the standard UTF-8.

To do this, select the Force the encoding used for messages option in the Character encoding section and choose an encoding from the drop-down list that is displayed.

Manage bounce emails managing-bounce-emails

The SMTP tab of the delivery properties lets you also configure the management of bounce mails.

  • Errors-to-address: By default, bounced emails are received in the default error box of the platform, but you can define a specific error address for a delivery.

  • Bounce address: You can also define another address to which the unprocessed bounced emails are forwarded. This address allows to investigate the reasons for bouncing when emails could not be automatically qualified by the application.

Each of these fields can be personalized using the dedicated icon. Learn more on personalization fields in this section.

For more on bounce mail management, see this section.

Add SMTP headers adding-smtp-headers

It is possible to add SMTP headers to your deliveries. To do this, use the relevant section of the SMTP tab in the delivery.

The script entered in this window must reference one header per line in the following form: name:value.

Values are encoded automatically if necessary.

Adding a script for inserting additional SMTP headers is reserved for advanced users.
The syntax of this script must comply with the requirements of this content type: no unused space, no empty line, etc.

Generate mirror page generating-mirror-page

The mirror page is an HTML page accessible online via a web browser. Its content is identical to the email. It can be useful if your recipients are experiencing rendering issues or broken images when trying to view your email in their inbox.

Learn how to insert a link to the mirror page in this section