Campaign Classic v7 FAQ campaign-classic-v7-faq

What are the hosting models available in Campaign Classic v7? {#what-are-the-hosting-models-available-in-campaign-classic-v7}

Adobe Campaign Classic v7 offers three deployment models:

• Hosted (Managed Services) - Fully managed by Adobe on Adobe infrastructure
• On-premise - Installed and managed on your own infrastructure
• Hybrid - Mid-sourcing architecture with mix of cloud and on-premise components

Each deployment model has different capabilities and management responsibilities. The availability of modules, options, and configurations depends on your deployment type.

Click here to learn more about hosting models and their differences.

Note: Campaign v8 is exclusively available as Managed Cloud Services. Learn about Campaign v8.

What are the differences when working on-premise vs. in a hosted environment? {#what-are-the-differences-when-working-on-premise-vs-in-a-hosted-environment}

Adobe Campaign Classic v7 comes with a set of modules and options. The availability of these modules and their configuration depends on the type of deployment of your installation: hosted (Managed Services), hybrid or on-premise.

Key differences:

• On-premise - Full control over installation, infrastructure, and configuration. Requires internal IT resources for maintenance, upgrades, and security.
• Hosted/Managed Services - Infrastructure and maintenance managed by Adobe. Automatic upgrades and enhanced security. Limited direct server access.
• Hybrid - Combines benefits of both models. Marketing instance hosted by Adobe, execution/mid-sourcing managed separately.

Click here for the full capability matrix.

How do I migrate from on-premise/hybrid to Adobe Managed Services? {#how-do-i-migrate-from-on-premise-hybrid-to-adobe-managed-services}

Migrating to Adobe Managed Services provides improved scalability, security, and reduced IT overhead. It’s often a stepping stone before transitioning to Campaign v8.

Key points:

• No automated migration tool available - manual planning and execution required
• Adobe Professional Services support highly recommended
• Benefits include cloud infrastructure, automatic security patches, expert support, and easier path to v8
• Migration involves due diligence, environment audit, data cleanup, stage migration, and production cutover

Getting started: Contact your Adobe representative to assess your environment and develop a detailed migration plan with Adobe Professional Services.

Learn more about migrating to Managed Services.

Should I migrate from Campaign Classic v7 to Campaign v8? {#should-i-migrate-to-v8}

Campaign v8 is Adobe’s strategic platform, ideal for organizations needing high-volume campaigns, modern web UI, cloud-native benefits, and long-term support. Campaign Classic v7 will reach End of Support in the coming years.

Consider migrating to Campaign v8 if you:

• Handle large data volumes or experience performance issues
• Want to reduce IT overhead and infrastructure management (v8 is Managed Cloud Services only)
• Need modern UI and Adobe Experience Platform integration
• Want future-proof technology with automatic updates
• Are currently on hosted/managed services (easier migration path)

Important considerations:

• Campaign v8 is exclusively available as Managed Cloud Services (no on-premise/hybrid options)
• Requires planning for migration of customizations and integrations
• FFDA architecture brings performance but requires some workflow/API adaptations

Next steps: Contact your Adobe representative to assess migration readiness and access migration tools.

Learn more:

• Campaign v8 Overview
• Transition from Campaign Classic v7 to v8
• Campaign v8 Comprehensive FAQ

For detailed answers to common Campaign questions on workflows, deliveries, audiences, reporting, personalization, and more, visit the Campaign v8 Comprehensive FAQ.

Can I change the language of Campaign Classic v7 interface? {#can-i-change-language-v7}

Campaign Classic v7 language is selected when creating the instance. You cannot change it afterwards.

Adobe Campaign v7 user interface is available in 4 languages: English, French, German and Japanese. The client console and the server must be set with the same language. Each Campaign Classic v7 instance can only run in one language.

For English, when installing Campaign v7, you can select either US English or UK English: they differ on date and time formats.

Learn more in this section.

Note: Campaign v8 Web UI allows users to change their interface language independently. Learn more.

How can I configure security zones in Campaign Classic v7? {#how-can-i-configure-security-zones-v7}

The Security Zones self-service interface can be used to manage entries in the VPN Security Zone configuration of an Adobe Campaign Classic v7 deployment. This is primarily relevant for on-premise and hybrid deployments.

Read this section to learn about security zones in Campaign v7.

Click here to learn more about the Security Zone self-service UI.

Note: Hosted/Managed Services customers should contact Adobe to configure security zones.

Can Adobe Campaign Classic v7 integrate with LDAP? {#can-campaign-classic-integrate-with-ldap}

Yes. As an on-premise/hybrid customer, you can integrate Campaign Classic v7 with your LDAP directory for centralized authentication and user management.

This integration allows:

• Users to authenticate against your corporate LDAP directory
• Centralized user and rights management
• Automatic synchronization of user groups and permissions
• Single sign-on capabilities

Click here to learn how to set up LDAP integration in Campaign Classic v7.

Note: LDAP integration is available for on-premise and hybrid deployments. Hosted customers use Adobe IMS for authentication.

What are security best practices for on-premise deployments? {#security-best-practices-on-premise}

On-premise and hybrid deployments require additional security configuration and hardening compared to hosted environments.

Key security areas:

• Network security and firewall configuration
• Database access and security
• Operating system hardening
• File permissions and access controls
• Security zones configuration
• Encryption (data at rest and in transit)
• User access management
• Regular security patching
• Audit logging and monitoring

Read the Security configuration checklist to discover key elements to check regarding security configuration and hardening for on-premise deployments.

How do I clear the client console cache? {#how-do-i-clear-console-cache}

Clearing the Campaign client console cache resolves many common display and functionality issues. The cache stores local configuration files that can sometimes become corrupted or outdated.

When to clear cache:

• New branding elements not displaying correctly
• Export/import functions failing unexpectedly
• Interface elements not updating after configuration changes
• Performance issues or slow console response
• After upgrading to a new client console version

How to clear cache:

1. Soft Cache Clear (try this first):

   • Open the Campaign client console
   • Go to File menu
   • Select Clear the local cache…
   • Confirm the action when prompted
   • Restart the client console

2. Hard Cache Clear (if soft clear doesn’t resolve the issue):

   • Perform Soft Cache Clear first

   • Logout and close the client console completely

   • Navigate to:

     • Windows 7/10: C:\Users\<Username>\AppData\Roaming\Neolane\NL_5\
     • Windows XP: C:\Documents and Settings\<Username>\Application Data\Neolane\NL_5\

   • Delete all XML files named nlclient-config-<alphanumerical value>.xml and associated folders

   • Important: Do NOT delete nlclient_cnx.xml file

   • Restart client console

Learn more in Campaign client console documentation.

Where can hosted customers manage instance settings? {#where-to-manage-instance-settings}

The Control Panel helps product admins for Adobe Campaign manage settings and track usage for each instance. Its intuitive interface lets you monitor key assets and perform administrative tasks such as IP allowlist updates, SFTP storage monitoring, key management, and more.

Key benefits:

• Quickly make changes to settings without reaching out to Customer Care.
• Configure settings based on different business needs at different times.
• Enhance security by controlling access settings on a need-by-need basis.

Where can I find Campaign Classic v7 documentation? {#where-to-find-more-info-v7}

Documentation and resources:

• Campaign Classic v7 Documentation - Complete documentation
• Campaign Classic v7 Release Notes - Latest release information
• Campaign Classic Compatibility Matrix - Supported systems and versions
• Campaign Classic Tutorials - Video tutorials

For common Campaign questions:

Please refer to the Campaign v8 Comprehensive FAQ which provides detailed answers on:

• Getting Started with Campaign
• Profiles and Audiences
• Message Design and Delivery
• Workflows and Automation
• Reporting and Analytics
• Campaign Settings and Configuration
• Developer Resources
• Privacy and Compliance

How do I get community or Adobe support for Campaign Classic v7? {#where-to-get-support-v7}

Community and support:

• Campaign Community Forums
• Adobe Support