Configure live chat and meeting booking
Learn how to configure live chat and meeting booking in Adobe Brand Concierge and connect both integrations to the Handoff to Sales skill.
Who is this video for?
- Users who configure concierge integrations and sales handoff skills
Video content
- Check that representatives have connected their calendars and set live chat availability
- Configure meeting booking and live chat integrations and choose round robin, direct agent, or custom routing
- Add the integrations to the Handoff to Sales skill and define the intents that trigger it
- Review automatically generated instructions, refine which intents trigger each integration, and test the skill in the preview
For documentation, see Activate live chat and meeting booking.
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