Set availability and routing for live chat and meetings
Learn how Adobe Brand Concierge uses representative availability and routing rules to connect website visitors with representatives for live chats and meetings.
Who is this video for?
- Representatives who connect their calendars and set meeting and live chat availability
- Administrators who manage representatives and configure routing rules
Video content
- Connect Outlook or Google Calendar and customize meeting confirmation emails
- Set meeting duration, buffers, notice, and hours while excluding calendar conflicts
- Set separate live chat hours and review representative readiness in Manage Members
- Create routing rules with visitor attributes, conditions, representative assignments, and priorities
For documentation, see Set up representatives and Route conversations to representatives.
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