DocumentationAdobe Brand Concierge

Use Brand Concierge activities in Marketo

Last update: November 9, 2026

CREATED FOR:

  • Beginner
  • User

Learn how Adobe Brand Concierge sends person details and engagement activities to Marketo Engage, and use activity filters and triggers to identify people for follow-up.

Who is this video for?

  • Marketers who build smart campaigns in Marketo Engage
  • Administrators and sales teams who review Brand Concierge engagement data

Video content

  • Review person records and source fields created through Brand Concierge
  • Find Engaged with Concierge, Schedule a Meeting with Concierge, and Engaged with Live Chat activities
  • Use conversation IDs to locate transcripts and duration in Composer
  • Distinguish started meeting bookings from scheduled meetings
  • Review live chat status and representative-assigned conversation scores
  • Add Concierge activity filters and triggers to a smart campaign’s Smart List
  • Narrow audiences with activity constraints, such as status, dates, routing type, page URL, sales representative, and conversation score
https://video.tv.adobe.com/v/3508041?learn=on
https://video.tv.adobe.com/vc/3508041/eng.json
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