Measuring quality and setting guardrails
Before you launch Adobe Brand Concierge, you need a way to measure whether it gives good answers and rules that keep it safe, on-brand, and compliant. To measure answer quality, you build a golden set. To handle sensitive visitor questions, you define guardrails. This video covers both.
Who is this video for?
- Brand and marketing teams
- Content owners and reviewers
- Legal and compliance stakeholders
- Anyone responsible for approving the concierge before launch
Video content
- What a golden set is: real visitor questions paired with ideal answers
- How many question-and-answer pairs to include and which categories to cover
- Why out-of-scope examples matter and how the concierge declines them
- Using an AI-generated first draft of your golden set and refining it
Related tutorials
For documentation, see Brand Concierge help.
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