Update issue status

You can update the status of an issue to inform others about where the issue is and how it is progressing.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan*

Any
Adobe Workfront license*

Request or higher
Access level configurations*

Edit access to Issues

NOTE

If you still don’t have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.
Object permissions

Manage permissions to the issue

For information on requesting additional access, see Request access to objects .

*To find out what plan, license type, or access you have, contact your Workfront administrator.

Issue statuses

The following are the default statuses for issues in Workfront:

  • New
  • In Progress
  • Awaiting Feedback
  • On Hold
  • Won’t Resolve
  • Reopened
  • Closed
  • Resolved

Your Adobe Workfront administrator can add custom statuses for issues for your organization. They can also make statuses available depending on the issue type.

For more information about custom statuses and issue types, see the following articles:

You can manually update issue statuses or you can let Workfront automatically update them when certain actions take place.

Manually update issue status

When you are updating an issue status, you can also add an explanation about the new status and change other issue information such as the commit date.

  1. Go to an issue that you are assigned to for which you want to update the status.

  2. Click the Status field in the issue header and select a new status.

  3. To provide a visual indication of issue completion, drag or double-click the bubble under Percent Complete in the header of the issue.

    Or

    Click inside the bubble in the header of the issue to enter a percentage.

  4. (Optional) Do any of the following to provide additional information about the update, then click Update or, if the issue has a status that equates with Complete, click Done:

    • To add a note about the update, go to the Updates section and click Start a new update, then type your note.

    • To notify certain users about the update, type their names in the Notify box that appears when you type a note about the update. For more information, see Tag others on updates.

    • To update the condition of the issue, click Condition, then select the condition that best reflects the current condition of the issue. Select from the following options:

      • Going Smoothly
      • Some Concerns
      • Major Roadblocks

    • To update the Commit Date of the issue, expand the Commit Date drop-down calendar, and select a new date.

Automatically update issue status

Workfront automatically updates the existing status of an issue to a different status when the actions listed in the table below occur.

NOTE

The statuses in the following table are default system statuses. Your Workfront administrator or a group administrator can rename the statuses in your instance of Workfront. For information about creating and managing statuses in Workfront, see Create or edit a status.

Action Original Status New Status
Update the issue percent complete to 100% New or In Progress Closed
Update the issue percent complete from 100% to a lower number Closed In Progress
Update the status of a resolving object attached to the issue Various statuses

Various statuses

For information about resolving objects and how they affect the status of issues, see the section "Synchronize the Status of the Resolvable Object with that of the Resolving Object" in the article Overview of Resolving and Resolvable Objects .
Click the Start Issue button to accept working on an issue assigned to you New

Any status associated with the Start Issue button in your Home Team settings.

For information about replacing the Work On It button with a Start Issue button, see Replace the Work On It button with a Start button.

Tip: Clicking the Undo button after clicking Start Issue reverts the status to New.

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