Updates section overview

NOTE

We are currently redesigning the commenting experience in Adobe Workfront.

For more information about the new commenting experience, see New commenting experience.

You can access the new experience for the following objects:

  • Issues, when enabling the commenting Beta.

    This functionality is available only for the Updates section of issues, and it is not available for the following areas:

    • Home
    • Summary panel in lists
    • Summary panel in timesheets

  • Goals

    The new commenting experience is the default for goals. You must have an additional license to access Workfront Goals. For more information, see Requirements to uses Workfront Goals.

    For information about commenting on goals, see Manage goal comments in Adobe Workfront Goals.

The Updates section of an object displays comments that users make on the object or system updates that track changes to the object.

Overview of the Updates section

The information in the Updates section is organized differently, depending on which environment you access it from.

Overview of the current Updates section

The Updates section of an object shows up to 200 of the most recent updates made within the past 90 days.

The current Updates section shows the following information:

  • Comments made by users and replies to those comments.
  • System updates which are informational messages that Workfront creates to record certain events on an objects. For example, you can capture changes in status, name, or custom fields with system updates. Your Workfront or group administrator can enable system updates for your ojects. For more information, see Configure system updates.

The Updates section displays for the following objects:

  • Documents
  • Goals
  • Issues
  • Iterations
  • Projects
  • Programs
  • Portfolios
  • Stories
  • Tasks
  • Templates
  • Template Tasks
  • Timesheets
  • Users

Overview of the Updates section in the Beta commenting experience

The Updates section displays information in the following tabs in the new commenting experience:

  • Comments: Displays comments made by users and replies to those comments. For information about updating objects in the new commenting experience, see Update work.
  • System Activity: Displays system updates which are informational messages that Workfront creates to record certain events on an objects. For example, you can capture changes in status, name, or custom fields with system updates. Your Workfront or group administrator can enable system updates for your ojects. For more information, see Configure system updates.

Currenlty, you can make comments and reply to updates using the Beta commenting experience on the following objects:

  • Goals

    This is the default experience for goals
  • Issues

Updates that also appear on higher-rank objects

As shown in the following table, replies made to updates on certain objects also appear on the Updates section of higher-ranked objects.

For example, when you add an update to a task, the update appears on the Updates section for the task and on the Updates section for the project containing the task.

Object where the original update was added

Higher-ranked object where the original update also appears

Issue Project
Task Project
Project Program, Portfolio
Document Object where document is attached, Project
Program Portfolio
User Team
Timesheet User, Team
Template Task Template
Story Iteration, Team
Iteration Team
Goals Result, Activity
NOTE

Replies added to system updates do not roll up to the parent object. Only direct replies on a child object and replies added to existing updates roll up to parent objects.

For information about the object hierarchy in Adobe Workfront, see Understand objects in Adobe Workfront.

It is not possible to reply to system updates in the new commenting Beta experience. For more information, see New commenting experience.

Limitations of the Updates section

There are some limitations in the Updates section of a team and when entering updates on behalf of other users.

Limitations for users and teams

You cannot make updates on teams. The Updates section for teams is populated by updates entered on the following objects:

  • Users
  • Timesheets
  • Stories
  • Iterations

On the Updates section for users and teams, you can view the updates that have been entered in the past 90 days.

If you want to see all the updates made on a user or a team, beyond the 90-day limit, you can build a report for notes. The report should not have a time filter that displays all updates made for users or teams. For more information, see Create a custom report.

Limitations when entering comments on behalf of another user

Adobe Workfront administrators and group administrators can log in as other users and perform actions in Workfront such as entering comments. (For information, see Log in as another user.) Any comments made on behalf of another user are indicated on the comment.

A group administrator can comment on behalf of another person but cannot delete that comment. Only an Adobe Workfront administrator can delete a comment that they made on behalf of another user.

View system updates on work items with the Journal Entry report

The Journal Entry report surfaces system updates from the Updates area of projects, tasks, and issues.

The report allows you to see:

  • How many status changes occurred
  • When a task or issue was deleted
  • How values in important custom fields changed over the course of a project
  • What important dates changed over the course of a project
  • If priority changed over the course of a project
  • If the owner of a project changed

For more information, see Report on the Updates area.

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