Job role overview

Last update: 2023-01-06
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  • Admin

A job role represents a functional capacity or a skill set a user might fill. This article describes the various uses of job roles in Adobe Workfront.

For more information about managing job roles, see the following articles:

You can use job roles for the following purposes:

  • You can associate a user with job roles to indicate the skills they are able to perform. You can associate a user with multiple job roles. For information, see Add users and Edit a user’s profile.

  • You must associate users with job roles when using the Workfront resource management tools. In some cases, this is a prerequisite to managing your resources in Workfront. For information, see Get started with Resource Management.

  • You can add job roles to Resource Pools. All users associated with the roles added become part of the resource pool. For information, see Create resource pools

  • You can use job roles as place-holders for assigning them to work items when you don’t know yet who might be able to complete the work.

    For example, we recommend that you associate tasks with job roles when creating templates, when it’s not yet clear which user might be later assigned to the actual work. For information, see the following articles:

  • You can associate job roles with project, task, or issue approval processes and any of the users who can fulfill the job role can make a decision on the approval. For more information, see Create an approval process for work items.

  • You can share the following objects with job roles:

  • You can associate job roles with routing rules when building request queues. For information, see Create Routing Rules.

  • You can assign layout templates to job roles. Anyone that has the assigned job role as their Primary Role can view Workfront according to the assigned layout template.


    If users are assigned a layout template to their user profile that template takes precedence over the one assigned to their primary job role. For more information, see Assign users to a layout template.

  • You can assign job roles to plans and initiatives to manage the availability of your resources when using the Adobe Workfront Scenario Planner. This requires an additional license for the Scenario Planner. For more information, see Get started with the Scenario Planner.

  • You can override job role rates based on different currencies, when working with resources from different countries. This allows you to obtain more accurate Cost and Revenue amounts for work items.

    For more information, see Create and manage job roles.

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