Change the password for an auto-provisioned user

Last update: 2022-08-29
  • Created for:
  • Admin

When you create users through auto provisioning, Adobe Workfront assigns them a GUID (Globally Unique Identifier) for a user name. A GUID is a unique string of random numbers and letters, for example, 5489cb430012526e1ea635e8c29f377f.

Often, when a new user attempts to change their temporary password, they enter their email address for their user name and receive an error for an incorrect user name. In order for the user to change their password, they must enter their system-assigned user name, which is a GUID.

Because GUID user names can be difficult to use, we recommend you first change a user’s user name to their Workfront mail address, then allow them to change their password.

TIP

You can find a user’s GUID in the following ways:

  • Go to the user’s profile and copy the GUID from the URL in your browser.

    For example, in the URL https://acme.workfront.com/user/61941ab1000af22d7104628efa1c738b/details, you would copy the string of numbers and letters between the last two forward slashes: 61941ab1000af22d7104628efa1c738b.

    For more information, see Edit a user’s profile.

  • Create a user report with a User > GUID column. For more information, see Create a report.

  • Query the Workfront API.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan Any
Adobe Workfront license Plan
Access level configurations

You must be a Workfront administrator.

NOTE: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.

Change the password for an auto-provisioned user

  1. Determine a user’s GUID user name by passing an API request, as shown in the following example:

    https://<domain>.my.workfront.com/attask/api/v14.0/USER/search?fields=username&ID=<ID of User> Where <domain> is your company’s domain and <ID of User> is the user’s Workfront ID.

    You receive a response similar to the following:

    The return for “username” is the user’s GUID.

  2. Using their GUID as their user name, change the user’s password.

    For more information on changing your password, see Reset your password.

    If your organization uses a SSO system, only a Workfront system administrator can change a user’s password. For more information, see Overview of single sign-on in Adobe Workfront

  3. With the user logged in to Workfront, navigate to:

   https://<your domain>.my.workfront.com/login/convertUsername
  1. In the Your login email address box, verify that user’s email address is correct, then click Update Account.

    The user’s user name is changed to their Workfront email address.

TIP

To find a user’s ID:

  1. Click the Main Menu icon in the upper-right corner of Adobe Workfront, then click Users .

  2. Select the user.

    The user’s profile page opens and their user ID displays in the URL.

On this page