Information about additional resources to help you learn about Target features and how to contact Adobe should you need help with Target.
The Target Community is your one-stop shop for everything Adobe Target.
The Community lets you:
Visit the Target Community Forum to get started.
Registration information and links to previous sessions of the Target Basics Webinar Series, a Customer Success Webinar Series brought to you by the Community.
“Office Hours” is an initiative led by the Adobe Customer Care team. These sessions are designed to inform as well as help participants troubleshoot problems, and provide tips and tricks to be successful with the Adobe Experience Cloud solutions, including Target.
To sign up for upcoming sessions and to watch recorded sessions, see Adobe Customer Care Office Hours.
Current recorded Target sessions include:
|Topic / Runtime / Recording Date||What you will learn|
|at.js tips and overview
June 26, 2019
|Tyou will learn:
|Target Premium Workspaces
September 4, 2018
|You will learn:
|Visual Experience Composer (VEC)
|You will learn:
|Adobe Target: Analytics/Target Integration (A4T)
|You will learn:
|at.js: Advantages and Implementation Best Practices
|You will learn:
The publish date lets you know when the session was recorded. Some features might have changed and additional functionality added since the publish date.
In addition it sessions about Target, there are other sessions for other Adobe solutions, including Analytics, Campaign, Adobe Experience Manager (AEM), Primetime, Adobe Core Services, Audience Manager, and more.
Customer Care is prepared to help you solve any issues that might arise. This page contains the information you need when contacting Customer Care to expedite a resolution.
If you encounter issues or have questions when using Target, you have a number of options
For technical issues or to log a bug you can contact Customer Care. To contact Customer Care by telephone, call 1-800-497-0335. Toll free numbers outside the United States can be found on the Adobe Digital Marketing Customer Care Regional Phone Numbers page. When asked to select an option for your product, press 3 to contact the Target team.
E-mail Customer Care at firstname.lastname@example.org.
For the quickest triage of your issue, please have the following basic information ready when you are contacting us:
|Summary||Brief summary of the overall issue|
|Account information||Company Name
Type of Campaign
Report Suite/Report Suite ID (if regarding a Target to SiteCatalyst integration)
|Steps to reproduce||Include as much detail as possible, including any URLs needed to duplicate as well as the expected result.
Include enough detail that somebody unfamiliar with Target should be able to follow the directions and reproduce the problem.
|Priority||P1 (most important) to P4 (least important).|
|Business impact||What is the impact to your business? For example, is this issue causing revenue loss or rendering the product unusable, and is there a viable workaround?|
|Expectations||What do you expect to happen?|
For content-delivery issues, see Troubleshoot content delivery for possible solutions and troubleshooting information.
If you suspect there is an outage, first check the Experience Cloud System Status page ( https://status.adobe.com) This has a record of all outages, incidents and maintenance for Experience Cloud Solutions, including Target, and includes latest updates from our Tech Ops team. If you still require assistance, please ensure you know the following in addition to the information listed above when you contact Customer Care:
Information to help you contact Adobe and to understand the legal issues concerning your use of this product and documentation.
The Adobe Experience Cloud Customer Care team is here to assist you and provides a number of mechanisms by which they can be engaged:
To receive advance notifications about upcoming product enhancements, sign up for the Adobe Priority Product Update:
Dependent on your solution configuration, some options described in this documentation might not be available to you. As each account is unique, please refer to your contract for pricing, due dates, terms, and conditions. If you would like to add to or otherwise change your service level, or if you have questions regarding your current service, please contact your Account Manager.
We welcome any suggestions or feedback regarding this solution. Enhancement ideas and suggestions can be added to the Adobe Target Experience League Community. Click the Ideas tab.
Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. A trademark symbol (®, ™, etc.) denotes an Adobe trademark.
All third-party trademarks are the property of their respective owners. Updated Information/Additional Third Party Code Information available at https://www.adobe.com/go/thirdparty.