Resources and contact information

Information about additional resources to help you learn about Target features and how to contact Adobe should you need help with Target.

Target Community Forum

The Target Community is your one-stop shop for everything Adobe Target.

The Community lets you:

  • Learn more about what Target has to offer
  • Connect with your peers and Adobe Experts
  • Vote or submit an idea of your own for a future Target Release

Visit the Target Community Forum to get started.

Target Basics Webinar Series

Registration information and links to previous sessions of the Target Basics Webinar Series, a Customer Success Webinar Series brought to you by the Community.

Click here to watch past sessions or to learn more about upcoming sessions and registration information.

Adobe Customer Care Office Hours

“Office Hours” is an initiative led by the Adobe Customer Care team. These sessions are designed to inform as well as help participants troubleshoot problems, and provide tips and tricks to be successful with the Adobe Experience Cloud solutions, including Target.

To sign up for upcoming sessions and to watch recorded sessions, see Adobe Customer Care Office Hours.

Current recorded Target sessions include:

Topic / Runtime / Recording Date What you will learn
at.js tips and overview
59:12
June 26, 2019
Tyou will learn:
  • Benefits of using at.js
  • at.js settings
  • Flicker handling
  • Debugging at.js
  • Known issues
  • FAQ
For more information, see How at.js works.
Target Premium Workspaces
27:49
September 4, 2018
You will learn:
  • Creating a workspace (product profile)
  • Creating properties
  • Adding users
  • Updating implementation
For more information, see Enterprise user permissions.
Visual Experience Composer (VEC)
50:23
December 2017
You will learn:
  • How the VEC works
  • How to avoid common issues with the VEC
  • Work-around practices you can use with the VEC
For more information in this guide, see Experiences.
Adobe Target: Analytics/Target Integration (A4T)
40:33
January 2018
You will learn:
  • How to set up and validate that the integration is working
  • How the integration works
  • Learn about the ideal reports to use in Analytics
  • Answers to common questions about A4T
For more information in this guide, see Adobe Analytics as the Reporting Source for Adobe Target (A4T).
at.js: Advantages and Implementation Best Practices
26:43
April 2018
You will learn:
  • How the at.js library works
  • The advantages of at.js over mbox.js
  • How at.js manages flicker
  • Error handling in at.js
  • Debugging methodologies
  • Known issues and future roadmap
For more information in this guide, see at.js Implementation.
NOTE

The publish date lets you know when the session was recorded. Some features might have changed and additional functionality added since the publish date.

In addition it sessions about Target, there are other sessions for other Adobe solutions, including Analytics, Campaign, Adobe Experience Manager (AEM), Primetime, Adobe Core Services, Audience Manager, and more.

Contact Adobe Customer Care

Customer Care is prepared to help you solve any issues that might arise. This page contains the information you need when contacting Customer Care to expedite a resolution.

Basic Information

If you encounter issues or have questions when using Target, you have a number of options

For questions, you can ask the Adobe Target experts in the Experience Cloud community or ask us on Twitter at @AdobeExpCare.

For technical issues or to log a bug you can contact Customer Care. To contact Customer Care by telephone, call 1-800-497-0335. Toll free numbers outside the United States can be found on the Adobe Digital Marketing Customer Care Regional Phone Numbers page. When asked to select an option for your product, press 3 to contact the Target team.

E-mail Customer Care at customercare@adobe.com.

For the quickest triage of your issue, please have the following basic information ready when you are contacting us:

Information Details
Summary Brief summary of the overall issue
Account information Company Name
Admin Number
Campaign Name
Type of Campaign
Report Suite/Report Suite ID (if regarding a Target to SiteCatalyst integration)
Steps to reproduce Include as much detail as possible, including any URLs needed to duplicate as well as the expected result.
Include enough detail that somebody unfamiliar with Target should be able to follow the directions and reproduce the problem.
Priority P1 (most important) to P4 (least important).
Business impact What is the impact to your business? For example, is this issue causing revenue loss or rendering the product unusable, and is there a viable workaround?
Expectations What do you expect to happen?

For content-delivery issues, see Troubleshoot content delivery for possible solutions and troubleshooting information.

In Case of an Outage

If you suspect there is an outage, first check the Experience Cloud System Status page ( https://status.adobe.com) This has a record of all outages, incidents and maintenance for Experience Cloud Solutions, including Target, and includes latest updates from our Tech Ops team. If you still require assistance, please ensure you know the following in addition to the information listed above when you contact Customer Care:

  • Time outage started
  • Explanation of what is occurring
  • Scope
  • Expectation of resolution (ETA, severity, and so on)

Contact and Legal Information

Information to help you contact Adobe and to understand the legal issues concerning your use of this product and documentation.

Help & Technical Support

The Adobe Experience Cloud Customer Care team is here to assist you and provides a number of mechanisms by which they can be engaged:

To receive advance notifications about upcoming product enhancements, sign up for the Adobe Priority Product Update:

Adobe Priority Product Update

Service, Capability & Billing

Dependent on your solution configuration, some options described in this documentation might not be available to you. As each account is unique, please refer to your contract for pricing, due dates, terms, and conditions. If you would like to add to or otherwise change your service level, or if you have questions regarding your current service, please contact your Account Manager.

Feedback

We welcome any suggestions or feedback regarding this solution. Enhancement ideas and suggestions can be added to the Adobe Target Experience League Community. Click the Ideas tab.

Legal

  • © 2019 Adobe Systems Incorporated. All Rights Reserved.
  • Published by Adobe Systems Incorporated.

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All third-party trademarks are the property of their respective owners. Updated Information/Additional Third Party Code Information available at https://www.adobe.com/go/thirdparty.

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