資料集使用案例

本頁提供Adobe Journey Optimizer資料集清單和相關使用案例：

電子郵件追蹤體驗事件資料集
訊息意見事件資料集
推播追蹤體驗事件資料集
歷程步驟事件
決策事件資料集
同意服務資料集
BCC意見事件資料集
實體資料集

電子郵件追蹤體驗事件資料集

介面中的名稱：CJM電子郵件追蹤體驗事件資料集

從Journey Optimizer擷取電子郵件追蹤體驗事件的系統資料集。

相關結構為CJM電子郵件追蹤體驗事件結構。

此查詢會顯示指定訊息的不同電子郵件互動（開啟、點按）計數：

select
    _experience.customerJourneyManagement.messageInteraction.interactionType AS interactionType,
    count(1) eventCount
from cjm_email_tracking_experience_event_dataset
where
     _experience.customerJourneyManagement.messageExecution.messageExecutionID IN ('UMA-30647505')
group by
    _experience.customerJourneyManagement.messageInteraction.interactionType

此查詢會依指定歷程的訊息，顯示不同電子郵件互動（開啟、點按）的計數劃分：

select
    _experience.customerJourneyManagement.messageExecution.messageExecutionID AS messageExecutionID,
    _experience.customerJourneyManagement.messageInteraction.interactionType AS interactionType,
    count(1) eventCount
from cjm_email_tracking_experience_event_dataset
where
     _experience.customerJourneyManagement.messageExecution.journeyVersionID IN ('0e86ac62-c315-48cc-ab4f-3f8b741ae667')
group by
    _experience.customerJourneyManagement.messageExecution.messageExecutionID,
    _experience.customerJourneyManagement.messageInteraction.interactionType
order by
    _experience.customerJourneyManagement.messageExecution.messageExecutionID,
    _experience.customerJourneyManagement.messageInteraction.interactionType
limit 100;

訊息意見事件資料集

介面中的名稱：CJM訊息意見事件資料集

從Journey Optimizer擷取電子郵件和推播應用程式意見事件的資料集。

相關的架構是CJM訊息回饋事件架構。

此查詢會顯示指定訊息的不同電子郵件意見狀態（傳送、退信等）的計數：

select
    _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus AS feedbackStatus,
    count(1) eventCount
from cjm_message_feedback_event_dataset
where
     _experience.customerJourneyManagement.messageExecution.messageExecutionID IN ('UMA-30647505')
group by
    _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus;

此查詢會依指定歷程的訊息，顯示不同電子郵件意見狀態（傳送、退回等）的計數劃分：

select
    _experience.customerJourneyManagement.messageExecution.messageExecutionID AS messageExecutionID,
    _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus AS feedbackStatus,
    count(1) eventCount
from cjm_message_feedback_event_dataset
where
     _experience.customerJourneyManagement.messageExecution.journeyVersionID IN ('0e86ac62-c315-48cc-ab4f-3f8b741ae667')
group by
    _experience.customerJourneyManagement.messageExecution.messageExecutionID,
    _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus
order by
    _experience.customerJourneyManagement.messageExecution.messageExecutionID,
    _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus
limit 100;

在匯總層級，網域層級報表（依最上層網域排序）:網域名稱、已傳送訊息、彈回數

SELECT split_part(_experience.customerJourneyManagement.emailChannelContext.address, '@', 2) AS recipientDomain, SUM( CASE WHEN _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus = 'sent' THEN 1 ELSE 0 END)AS sentCount , SUM( CASE WHEN _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus = 'bounce' THEN 1 ELSE 0 END )AS bounceCount FROM cjm_message_feedback_event_dataset WHERE _experience.customerjourneymanagement.messageprofile.channel._id = 'https://ns.adobe.com/xdm/channels/email' GROUP BY recipientDomain ORDER BY sentCount DESC;

電子郵件每日傳送：

SELECT date_trunc('day', TIMESTAMP) AS rolluptimestamp, SUM( CASE WHEN _experience.customerjourneymanagement.messagedeliveryfeedback.feedbackstatus = 'sent' THEN 1 ELSE 0 END) AS deliveredcount FROM cjm_message_feedback_event_dataset WHERE _experience.customerjourneymanagement.messageprofile.channel._id = 'https://ns.adobe.com/xdm/channels/email' GROUP BY date_trunc('day', TIMESTAMP) ORDER BY rolluptimestamp ASC;

找出特定電子郵件ID是否收到電子郵件，若未收到，則是錯誤、退信類別、代碼：

SELECT _experience.customerjourneymanagement.messagedeliveryfeedback.feedbackstatus AS status, _experience.customerjourneymanagement.messagedeliveryfeedback.messagefailure.reason AS failurereason, _experience.customerjourneymanagement.messagedeliveryfeedback.messagefailure.type AS bouncetype FROM cjm_message_feedback_event_dataset WHERE _experience.customerjourneymanagement.messageprofile.channel._id = 'https://ns.adobe.com/xdm/channels/email' AND _experience.customerjourneymanagement.emailchannelcontext.address = 'user@domain.com' AND TIMESTAMP >= now() - INTERVAL '7' DAY ORDER BY status ASC

尋找過去x小時/天內發生特定錯誤、退回類別或程式碼，或與特定訊息傳送相關聯的所有個別電子郵件ID的清單：

SELECT _experience.customerjourneymanagement.emailchannelcontext.address AS emailid, _experience.customerjourneymanagement.messagedeliveryfeedback.feedbackstatus AS status, _experience.customerjourneymanagement.messagedeliveryfeedback.messagefailure.reason AS failurereason, _experience.customerjourneymanagement.messagedeliveryfeedback.messagefailure.type AS bouncetype FROM cjm_message_feedback_event_dataset WHERE _experience.customerjourneymanagement.messageprofile.channel._id = 'https://ns.adobe.com/xdm/channels/email' AND _experience.customerjourneymanagement.messagedeliveryfeedback.feedbackstatus != 'sent' AND TIMESTAMP >= now() - INTERVAL '10' HOUR AND _experience.customerjourneymanagement.messageexecution.messageexecutionid = 'BMA-45237824' ORDER BY emailid

匯總層級的硬跳出率：

select hardBounceCount, case when sentCount > 0 then(hardBounceCount/sentCount)*100.0 else 0 end as hardBounceRate from ( select SUM( CASE WHEN _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus = 'bounce' AND _experience.customerJourneyManagement.messageDeliveryfeedback.messageFailure.type = 'Hard' THEN 1 ELSE 0 END)AS hardBounceCount , SUM( CASE WHEN _experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus = 'sent' THEN 1 ELSE 0 END )AS sentCount from cjm_message_feedback_event_dataset WHERE _experience.customerjourneymanagement.messageprofile.channel._id = 'https://ns.adobe.com/xdm/channels/email' )

按退信代碼分組的永久錯誤：

SELECT _experience.customerjourneymanagement.messagedeliveryfeedback.messagefailure.reason AS failurereason, COUNT(*) AS hardbouncecount FROM cjm_message_feedback_event_dataset WHERE _experience.customerjourneymanagement.messagedeliveryfeedback.feedbackstatus = 'bounce' AND _experience.customerjourneymanagement.messagedeliveryfeedback.messagefailure.type = 'Hard' AND _experience.customerjourneymanagement.messageprofile.channel._id = 'https://ns.adobe.com/xdm/channels/email' GROUP BY failurereason

推播追蹤體驗事件資料集

介面中的名稱：CJM推播追蹤體驗事件資料集

用於擷取行動追蹤體驗事件以從Journey Optimizer推播的資料集。

相關結構為CJM推播追蹤體驗事件結構。

查詢範例：

select _experience.customerJourneyManagement.pushChannelContext.platform, sum(pushNotificationTracking.customAction.value)  from cjm_push_tracking_experience_event_dataset
group by _experience.customerJourneyManagement.pushChannelContext.platform

select  _experience.customerJourneyManagement.pushChannelContext.platform, SUM (_experience.customerJourneyManagement.messageInteraction.offers.offerCount) from cjm_email_tracking_experience_event_dataset
  group by _experience.customerJourneyManagement.pushChannelContext.platform

歷程步驟事件

內部名稱：歷程步驟事件（系統資料集）

用於擷取歷程中步驟事件的資料集。

相關結構為Journey Orchestration的歷程步驟事件結構。

此查詢會依指定歷程的動作標籤，顯示動作成功計數的劃分：

select
    _experience.journeyOrchestration.stepEvents.actionName AS actionLabel,
    count(1) actionSuccessCount
from journey_step_events
where
     _experience.journeyOrchestration.stepEvents.journeyVersionID IN ('0e86ac62-c315-48cc-ab4f-3f8b741ae667')
     AND _experience.journeyOrchestration.stepEvents.actionID IS NOT NULL
     AND _experience.journeyOrchestration.stepEvents.actionType IS NOT NULL
     AND _experience.journeyOrchestration.stepEvents.actionExecutionErrorCode IS NULL
group by
    _experience.journeyOrchestration.stepEvents.actionName;

此查詢會依照nodeId與nodeLabel，顯示指定歷程的輸入步驟計數劃分。 此處包含nodeId，因為nodeLabel對於不同的歷程節點可是相同的。

select
    _experience.journeyOrchestration.stepEvents.nodeID AS nodeID,
    _experience.journeyOrchestration.stepEvents.nodeName AS nodeLabel,
    count(1) stepEnteredCount
from journey_step_events
where
     _experience.journeyOrchestration.stepEvents.journeyVersionID IN ('0e86ac62-c315-48cc-ab4f-3f8b741ae667')
     AND _experience.journeyOrchestration.stepEvents.journeyNodeProcessed = TRUE
     AND _experience.journeyOrchestration.stepEvents.eventID IS DISTINCT FROM 'createInstance'
group by
    _experience.journeyOrchestration.stepEvents.nodeID,
    _experience.journeyOrchestration.stepEvents.nodeName;

決策事件資料集

介面中的名稱：ODE DecisionEvents（系統資料集）

用於向用戶獲取優惠方案的資料集。

相關結構為ODE DecisionEvents。

此查詢會顯示前一天傳回的所有選件：

SELECT date_format(Decision.Timestamp, 'MM/dd/yyyy') as Date
,HOUR(Decision.timestamp) as Hour
,COUNT(*)  as Count
FROM ode_decisionevents_b699fa78_efec_41b1_99fa_78efecc1b1ef_decision AS Decision
WHERE date_format(Decision.timestamp, 'MM/dd/yyyy') = date_format(CURRENT_DATE, 'MM/dd/yyyy') and Decision._experience.decisioning.propositionDetails.activity[0].id = 'xcore:offer-activity:13ab41890a335ad6'
GROUP BY date_format(Decision.Timestamp, 'MM/dd/yyyy')
,HOUR(Decision.timestamp)
ORDER BY 1, 2 DESC;

此查詢顯示過去30天內，特定活動/決策建議優惠方案的次數，以及其相關的優惠方案優先順序。

select proposedOffers.id,proposedOffers.name, po._experience.decisioning.ranking.priority, count(proposedOffers.id) as ProposedCount from (
select explode(propositionexplode.selections) AS proposedOffers from
(select explode(_experience.decisioning.propositionDetails) AS propositionexplode,timestamp FROM ode_decisionevents_itca_decisioning_20200925_235340_379  where date_format(timestamp, 'MM/dd/yyyy') >= date_format(DATE_ADD(CURRENT_DATE, -30), 'MM/dd/yyyy') and _experience.decisioning.propositionDetails.activity[0].id = 'xcore:offer-activity:12ae6f35a055c6f0')) a, decision_object_repository_personalized_offers po where proposedOffers.id LIKE 'xcore:personalized-offer%' and po._id=proposedOffers.id
group by proposedOffers.id, proposedOffers.name, po._experience.decisioning.ranking.priority;

介面中的名稱：CJM同意服務資料集（系統資料集）

Journey Optimizer同意服務資料集。

相關結構為CJM同意服務結構。

查詢以列出同意接收電子郵件的電子郵件ID:

select key as email FROM (
  select explode(value) FROM (
  select explode(consents.idSpecific)
  from cjm_consent_service_dataset
 )
)
where value.marketing.email.val == 'y'

查詢以傳回以電子郵件ID為輸入之電子郵件ID的同意值：

select value.marketing.email.val FROM (
  select explode(value) FROM (
  select explode(consents.idSpecific)
  from cjm_consent_service_dataset
 )

BCC意見事件資料集

介面中的名稱：AJO BCC意見事件資料集（系統資料集）

儲存BCC訊息資訊的資料集。

在2天內查詢所有密件副本訊息（針對特定促銷活動）:

SELECT bcc.*
FROM ajo_bcc_feedback_event_dataset AS bcc
WHERE
    bcc._experience.customerJourneyManagement.messageExecution.messageExecutionID = '<message-execution-id>' AND
    bcc.timestamp >= now() - INTERVAL '2' day;

使用意見資料集進行查詢，顯示未收到（所有退信和抑制）以及特定訊息有BCC項目的使用者：

SELECT
    distinct bcc._experience.customerJourneyManagement.secondaryRecipientDetail.originalRecipientAddress AS OriginalRecipientAddress
FROM ajo_bcc_feedback_event_dataset  AS bcc
WHERE
    bcc.timestamp > now() - INTERVAL '2' DAY AND     bcc._experience.customerJourneyManagement.messageExecution.messageExecutionID  = '<message-execution-id>' AND      bcc._experience.customerJourneyManagement.secondaryRecipientDetail.originalRecipientAddress != '' AND
    (
            bcc._experience.customerJourneyManagement.secondaryRecipientDetail.originalRecipientAddress NOT IN (
        SELECT distinct mfe._experience.customerJourneyManagement.emailChannelContext.address
        FROM cjm_message_feedback_event_dataset AS mfe
        WHERE
            mfe.timestamp > now() - INTERVAL '2' DAY AND
            mfe._experience.customerJourneyManagement.messageExecution.messageExecutionID  = '<message-execution-id>' AND
            mfe._experience.customerjourneymanagement.messagedeliveryfeedback.feedbackstatus = 'sent'
        )
    OR     bcc._experience.customerJourneyManagement.secondaryRecipientDetail.originalRecipientAddress IN (
        SELECT distinct mfe._experience.customerJourneyManagement.emailChannelContext.address
        FROM cjm_message_feedback_event_dataset AS mfe
        WHERE
        mfe.timestamp > now() - INTERVAL '2' DAY AND
            mfe._experience.customerJourneyManagement.messageExecution.messageExecutionID  = '<message-execution-id>' AND
            mfe._experience.customerJourneyManagement.messageDeliveryfeedback.messageFailure.category = 'async' AND
            mfe._experience.customerjourneymanagement.messagedeliveryfeedback.feedbackstatus

實體資料集

介面中的名稱：ajo_entity_dataset（系統資料集）

儲存傳送給使用者之訊息之實體中繼資料的資料集。

相關架構為AJO實體架構。

此資料集可讓您存取行銷人員定義的中繼資料，當Journey Optimizer資料集匯出為外部工具的報表視覺效果時，可讓您取得更深入的報表分析。 這是使用messageID屬性來達成的，可協助匯整各種資料集（例如訊息意見資料集和體驗事件追蹤資料集），以在設定檔層級取得從傳送到追蹤訊息傳送的詳細資訊。

重要備註

  • 訊息的項目只有在歷程或行銷活動發佈後才會建立。

  • 行銷活動/歷程發佈後30分鐘，您就會看到項目。

注意

由於未來的相容性原因，目前實體資料集中每個訊息發佈有兩個項目。 這不會影響您在資料集間視需要使用加入查詢來擷取所需資訊的能力。

如果您想在報表中，根據傳送給特定歷程的動作，來排序由特定歷程傳送的電子郵件。 您可以將「訊息回饋」資料集與「實體」資料集加入。 要使用的欄位包括： _experience.decisioning.propositions.scopeDetails.correlationID 和 _id field in entity dataset.

下列查詢可協助您取得指定促銷活動的相關訊息範本：

SELECT
  AE._experience.customerJourneyManagement.entities.channelDetails.template
from
  ajo_entity_dataset AE
    WHERE AE._experience.customerJourneyManagement.entities.campaign.campaignVersionID = 'd7a01136-b113-4ef2-8f59-b6001f7eef6e'

下列查詢有助於取得與所有意見事件相關聯的歷程詳細資料和電子郵件主旨：

SELECT
  AE._experience.customerJourneyManagement.entities.journey.journeyActionName,
  AE._experience.customerJourneyManagement.entities.journey.journeyActionID,
  AE._experience.customerJourneyManagement.entities.journey.journeyVersionID,
  AE._experience.customerJourneyManagement.entities.channelDetails.email.subject
from
  ajo_entity_dataset AE
  INNER JOIN cjm_message_feedback_event_dataset MF ON AE._experience.customerJourneyManagement.entities.channelDetails.messageID = MF._experience.customerJourneyManagement.messageExecution.messageID
WHERE
  AE._experience.customerJourneyManagement.entities.channelDetails.channel._id = 'https://ns.adobe.com/xdm/channels/email'
  AND MF._experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus = 'sent'
  AND AE._experience.customerJourneyManagement.entities.journey.journeyVersionID IS NOT NULL

您可以匯整歷程步驟事件、訊息意見和追蹤資料集，以取得特定設定檔的統計資料：

SELECT
  AE._experience.customerJourneyManagement.entities.journey.journeyActionName,
  AE._experience.customerJourneyManagement.entities.journey.journeyActionID,
  AE._experience.customerJourneyManagement.entities.journey.journeyVersionID,
  AE._experience.customerJourneyManagement.entities.channelDetails.email.subject,
    JE._EXPERIENCE.JOURNEYORCHESTRATION.STEPEVENTS.PROFILEID,
    JE._EXPERIENCE.JOURNEYORCHESTRATION.STEPEVENTS.NODENAME
from
  ajo_entity_dataset AE
  INNER JOIN cjm_message_feedback_event_dataset MF
    ON AE._experience.customerJourneyManagement.entities.channelDetails.messageID = MF._experience.customerJourneyManagement.messageExecution.messageID
    INNER JOIN journey_step_events JE
    ON AE._experience.customerJourneyManagement.entities.journey.journeyActionID = JE._experience.journeyOrchestration.stepEvents.actionID
WHERE
  AE._experience.customerJourneyManagement.entities.channelDetails.channel._id = 'https://ns.adobe.com/xdm/channels/email'
  AND MF._experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus = 'sent'
  AND AE._experience.customerJourneyManagement.entities.journey.journeyVersionID IS NOT NULL

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