These instructions, tools, and procedures help you determine if the ID service is working properly. These tests apply to the ID service in general and for different ID service and Experience Cloud solution combinations.
Important information to know before you begin testing and verifying the ID Service.
When testing in a normal browser session, clear your browser cache before each test.
Alternatively, you can test the ID service in an anonymous or incognito browser session. In an anonymous session, you don’t need to clear your browser cookies or cache before each test.
The Adobe debugger and the Charles HTTP proxy can help you determine if the ID service has been configured to work properly with Analytics. The information in this section based on the results returned by the Adobe debugger and Charles. However, you should feel free to use whatever tool or debugger works best for you.
Your service integration is configured properly when you see a Experience Cloud ID (MID) in the Adobe debugger response. See Cookies and the Experience Cloud Identity Service for more information about the MID.
To verify the status of the ID service with the Adobe debugger:
The MID is stored in a key-value pair that uses this syntax:
MID= *Experience Cloud ID
*. The debugger displays this information as shown below.
The ID service has been implemented properly if you see a response that looks similar to this:
If you’re an Analytics customer, you may see an Analytics ID (AID) in addition to the MID. This happens:
Contact customer care if the debugger:
To verify the status of the ID service with Charles:
Refer to this section for information about where to look, and what to look for, when you use Charles to monitor HTTP calls.
Successful ID Service requests in Charles
Your ID service code is working properly when the
dpm.demdex.net. A successful request includes your Organization ID. The Organization ID is passed as a key-value pair that uses this syntax:
d_orgid= *organization ID
*. Look for the
Successful ID Service responses in Charles
Your account has been provisioned correctly for the ID service when the response from the Data Collection Servers (DCS) return a MID. The MID is returned as a key-value pair that uses this syntax:
d_mid: *visitor Experience Cloud ID
*. Look for the MID in the Response tab as shown below.
Failed ID Service responses in Charles
Your account has not been provisioned correctly if the MID is missing from the DCS response. An unsuccessful response returns an error code and message in the Response tab as shown below. Contact customer care if you see this error message in the DCS response.
For more information about error codes, see DCS Error Codes, Messages, and Examples.