User Groups for Notifications

Learn how to create a user group in the Admin Console to manage receipt of important email notifications.

Overview

From time-to-time, Adobe needs to contact users regarding their AEM as a Cloud Service environments. In addition to in-product notifications, Adobe also occasionally uses email for notifications. There are two types of such email notification:

  • Incident Notification - These notifications are sent during an incident or when Adobe has identified a potential availability issue with your AEM as a Cloud Service environment.
  • Proactive Notification - These notifications are sent when an Adobe support team member wants to provide guidance on a potential optimization or recommendation that can benefit your AEM as a Cloud Service environment.

For the correct users to receive these notifications, you need to configure and assign user groups and described in this document.

Prerequisites

Because user groups are created and maintained in the Admin Console, before creating user groups for notifications, you must:

  • Have permissions to add and edit group memberships.
  • Have a valid Adobe Admin Console profile.

Create New Cloud Manager Product Profiles

To properly set up receipt of notifications you will need to create two user groups. These steps must only be done once.

  1. Log in to Admin Console at https://adminconsole.adobe.com.

  2. From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.

    User groups

  3. Navigate to the Cloud Manager instance from the list of all instances.

    Create user group

  4. You will see the list of all configured Cloud Manager product profiles.

    Create user group

  5. Click New Profile and provide the following details:

    • Product profile name: Incident Notification - Cloud Service
    • Display name: Incident Notification - Cloud Service
    • Description: Cloud Manager profile for the users that will receive notifications during an incident or when Adobe has identified a potential availability problem with your AEM as a Cloud Service environment
  6. Click Save.

  7. Click New Profile once more and provide the following details:

    • Product profile name: Proactive Notification - Cloud Service
    • Display name: Proactive Notification - Cloud Service
    • Description: Cloud Manager profile for the users that will receive notifications when an Adobe support team member wants to provide guidance on a potential optimization or recommendation to do with your AEM as a Cloud Service environment configuration
  8. Click Save.

Your two new notification groups are created.

NOTE

It is important that the Cloud Manager product profile name is exactly the same as provided. Please copy and paste the provided product profile name to avoid errors. Any deviations or typos will result in notifications not being sent as desired.

In case of error or if the profiles have not been defined, Adobe will default to notifying existing users assigned to the Cloud Manager Developer or Deployment Manager profiles.

Assign the Users to the new notification product profiles

Now that the groups have been created, you must assign the appropriate users. You can do this when creating new users or by updating existing users.

Add New Users to Groups

Follow these steps to add users for whom federated IDs have not yet been set up.

  1. Identify the user(s) who should receive either incident or proactive notifications.

  2. Log in to Admin Console at https://adminconsole.adobe.com if you are not still logged in.

  3. From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.

    Users

  4. If the federated ID for your team members has not yet been set up, select the Users tab from the top navigation, then select Add User. Otherwise skip to the section Add Existing Users to Groups.

    Users

  5. In the Add users to your team dialog, enter the email ID of the user you want to add and select Adobe ID for the ID Type.

  6. Click the plus button under the Select products heading to begin product selection.

  7. Select Adobe Experience Manager as a Cloud Service and assign one or both of the new groups to the user.

    • Incident Notification - Cloud Service
    • Proactive Notification - Cloud Service
  8. Click Save and a welcome email is sent to the user you added.

The invited user will now receive the notifications. Repeat these steps for the users on your team that you would like to receive notifications.

Add Existing Users to Groups

Follow these steps to add users for whom federated IDs already exist.

  1. Identify the user(s) who should receive either incident or proactive notifications.

  2. Log in to Admin Console at https://adminconsole.adobe.com if you are not still logged in.

  3. From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.

  4. Select the Users tab from the top navigation.

  5. If the federated ID already exists for the team member whom you want to add to a notification group, located that user in the list and click it. Otherwise skip to the section Add New Users to Groups.

  6. In the Products section of the user details window, click the ellipsis button and then select Edit.

  7. In the Edit products window, click the pencil button below the Select products heading to begin product selection.

  8. Select Adobe Experience Manager as a Cloud Service and assign one or both of the new groups to the user.

    • Incident Notification - Cloud Service
    • Proactive Notification - Cloud Service
  9. Click Save and a welcome email is sent to the user you added.

The invited user will now receive the notifications. Repeat these steps for the users on your team that you would like to receive notifications.

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