Actions Center actions-center

AEM as Cloud Service sends Actions Center email notifications when critical incidents occur that require immediate action, and proactive recommendations for optimizations. Examples include a blocked queue, or an expiring set of credentials; the full set of Actions Center notification types can be viewed in the table below, which will expand over time.

When an Actions Center email notification is received, it can be clicked to open AEM as a Cloud Service’s Actions Center with a pop-up displaying additional context explaining the action for a customer to take.

In addition to displaying information about the just-clicked email notification, the Actions Center serves as a hub where you can view and manage the set of current and older notifications.

There are two high level categories of notifications that appear in the Actions Center:

See the table below for the notifications currently supported in Actions Center.

From the Actions Center, you can select a specific program and environment, which has the effect of filtering for that scope.

Configuration configuration

To configure receiving Actions Center email notifications, create the Product Profiles as described under Notification Profiles, namely Incident Notification - Cloud Service and Proactive Notification - Cloud Service. Also assign the appropriate Adobe IDs from your organization to those profiles. This allows an administrator to determine which users qualify to receive these email notifications.

Detailed User Flow detailed-user-flow

Clicking on the email will bring you to the Actions Center, with a pop-up showing context for the notification you clicked on and in some cases, links to additional information describing how to take corrective action. You can also access Actions Center directly at https://experience.adobe.com/aem/actions-center, where you can select the relevant program and environment.

Clicking the Learn More link navigates the user to this article, where the notification type can be referenced in the supported notification types table below, which provides guidance on what action to take.

In the Actions Center, you can see a list of other recent notifications. It is recommended that using the Actions list, you acknowledge a notification to signal to Adobe that your organization is aware of the task, and to later resolve the notification when corrective action has been taken.

In most cases, the pop-up should provide all the necessary context to resolve the issue. However, if there are questions for Adobe Support, you can click the Contact Support link in the pop-up. This will bring up a form from where you can describe the question and submit it to create a Support ticket, which will also include a reference to the specific notification so an Adobe Support Engineer has the relevant context.

Like all support tickets, it will appear in the Adobe Admin Console’s Support Cases tab, where you can track it and add additional comments.

Which Notifications Appear? which-notification

AEM as a Cloud Service has several types of notifications, but only a subset appears in the Actions Center, as illustrated in the table below.

Supported Notification Types supported-notification-types

The following table lists the notification types currently supported in Actions Center. Notifications are currently limited to production environments.